Alan Webb Mazda

I Miss having car vacuumed and washed. The people I dealt with were Polite and helpful. Explained service received and needed. Overall good experience . Thanks dealt with were Polite and helpful. Explained service received and needed. Overall good experience . Thanks More

Rude customer service, they talked amongst themselves instead of tending to the customer. A lot of side talking and not being efficient with my time. instead of tending to the customer. A lot of side talking and not being efficient with my time. More

They are very nice there, communicate well, and seem to do good work. Derik was great. I had a good experience buying my car there, six years ago, and I plan to buy the next one there, also. do good work. Derik was great. I had a good experience buying my car there, six years ago, and I plan to buy the next one there, also. More

The customer reps were very friendly and called to confirm all the work being done and to confirm the price. Detrick went through everything found and done. It all went very smoothly confirm all the work being done and to confirm the price. Detrick went through everything found and done. It all went very smoothly More

Zero stars would be a more adequate rating. Repeatedly tried to get me to pay $175.00 for services rendered on what I requested to be the free service that came with purchase of the vehicle, at Alan Webb. tried to get me to pay $175.00 for services rendered on what I requested to be the free service that came with purchase of the vehicle, at Alan Webb. Either way, will never use them again, or buy another car from this dealership, as the service department is a direct reflection of general business practices at hand. More

Customer service on the phone is too slow. I called and 2 hours later had a return call. Sometimes it is longer. This happens when I call in. Waiting room uncomfortable for a couple of hours or longe 2 hours later had a return call. Sometimes it is longer. This happens when I call in. Waiting room uncomfortable for a couple of hours or longer. More

They did a great job, I had made an appt and somehow they didn’t have it on record but they still were able to get me and have it work. Appreciate the flexibility! didn’t have it on record but they still were able to get me and have it work. Appreciate the flexibility! More

I took my car in for oil change and tire rotation and I was in and out in about an hour. All went very well. was in and out in about an hour. All went very well. More

I worked with Detrik on the blue team. He took the time to keep me informed throughout the service process. He even followed up with me after the service. My Mazda runs great! to keep me informed throughout the service process. He even followed up with me after the service. My Mazda runs great! More

Detrik was very professional in his position. He kept me informed on the progress of service. He was quick and efficient. The loaner car was very well appreciated! informed on the progress of service. He was quick and efficient. The loaner car was very well appreciated! More