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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

January 08, 2021

They are always very helpful when I come in and like other dealerships they do not try to push more purchases that are un needed More

by Lawson Parkhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 11, 2021 -

Alan Webb Mazda responded

Lawson, We are thrilled to hear that our staff is always helpful and not pushy. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Family

January 08, 2021

Good customer service. Debra was polite, friendly & accommodating to schedule around our needs. She acknowledged me when I arrived and made me feel that my business was important More

by CRATONS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra in service department
Jan 11, 2021 -

Alan Webb Mazda responded

Steve, Awesome! We are happy to hear that Devra was polite, friendly, and accomodating. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your CX-5's needs Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 07, 2021

I made an online appointment. I showed up and was greeted promptly. Work completed on time as I waited. My bill was exactly as quoted. I’m happy 😃. More

by pdxwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 11, 2021 -

Alan Webb Mazda responded

Wayne, Awesome! We are pleased to hear that your service was timely and that you're happy. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 05, 2021

One of the better car buying experiences. Like going to the dentist. Never great but some experiences are better than others. They worked with us and we feel it was a good experience overall More

by Growforever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine, Collin Griffin
Jan 11, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review. We value your time and appreciate your feedback. We are pleased that your experience overall was good. Thank you for choosing Alan Webb Mazda for your vehicle needs. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 01, 2021

Devra was professional, friendly and responsive. Was able to quickly diagnose the issue and come up with an action plan. Highly recommend Alan Webb Mazda. More

by TRIXIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 04, 2021 -

Alan Webb Mazda responded

Rebecca, We are pleased to hear that Devra was professional, friendly, and responsive. Thank you for taking the time to share this nice review and a 5-sta rating. We value your time and feedback. We look forward to seeing you and your Mazda3 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

December 31, 2020

Consistently friendly and helpful. Always a pleasant experience. Thank you for keeping me informed and providing safe and efficient service every time. It’s very appreciated. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 04, 2021 -

Alan Webb Mazda responded

Cj, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that our staff continues to provide a consistently friendly and helpful service. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Have a wonderful day! Best wishes, Your Alan Webb Mazda Family

December 31, 2020

I was impressed with Chris‘s knowledge of the CX five product line. With just a few words he found the car that we bought. No more no less. Then he did everything possible to execute the paperwork as qui More

by kyle82
Recommend Dealer
Yes
Employees Worked With
Chris Smith, David Milbrandt
Jan 11, 2021 -

Alan Webb Mazda responded

Kyle, We are pleased to hear that Chris was knowledgeable and your purchase wax executed quickly. Thank you for taking the time to share this nice review and a 5-star. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

December 31, 2020

Once was great but starting to not feel like a valued customer. Every visit I have to fight to have my oil change certificate verified when it can just get loaded into the computer. Constantly being as More

by DESIRAE.HYATT
Recommend Dealer
No
Employees Worked With
Devra Cramer
Jan 18, 2021 -

Alan Webb Mazda responded

Desirae, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

December 26, 2020

It was fast. Only 30 minute wait. When I arrived at 7:55 no mechanics were there and girl behind desk very frustrated. Almost cancelled it More

by DEB_NEWCOMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Dec 28, 2020 -

Alan Webb Mazda responded

Debbie, Thank you for taking the time to share this review. We value your time, your feedback, and appreciated your patience. We are sorry we fell short of providing a stellar experience however are happy to hear that your service was fast while experiencing a staffing issue. We look forward to seeing you and your CX-5 in the future. Have a wonderful day!

December 23, 2020

Colin was super helpful, respectful and understanding of my situation and made it super easy. He explained features of my car to me and made it all really quick and stress free. More

by Tiffanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Griffin
Dec 28, 2020 -

Alan Webb Mazda responded

Tiffanie, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that Colin was respectful, understanding, and informative. We look forward to seeing you and your Mazda3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

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