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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

December 17, 2020

It took a few phone calls to get a response, but due to the China flu and small staff, we finally set up and appointment. We were in and out in about a half hour for a oil change. Very nice. More

by RICHBFC777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson, Brandy Jordan
Dec 21, 2020 -

Alan Webb Mazda responded

Rich, Thank you for taking the time to share your experience and your patience during these unprecedented times. We are pleased to hear that our limited staff facilitated your service in a timely manner. We look forward to seeing you and your CX-5 in the future. Have a wonderful holiday! Sincerely, Your Alan Webb Mazda Family

Dec 22, 2020 -

RICHBFC777 responded

Merry Christmas to you and your crew.

December 16, 2020

We are enjoying our new Mazda 3!! Thank you. Sales department was very helpful pointing out a vehicle we were not considering at a great price. We love it. More

by TONYLEMONADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Griffin, David Milbrandt
Dec 17, 2020 -

Alan Webb Mazda responded

Tony and Deborah, Thank you for taking the time to share your experience. We value your time and feedback. We are pleased to hear that our sales department help find you the right car and a great price. We look forward to seeing you and your Mazda3 in the future. Have a wonderful holiday! Sincerely, Your Alan Webb Mazda Family

December 14, 2020

Drove from Florida to Washington, hit some concrete exiting Oregon. Devra at Alan Webb Mazda did my road-hazzard claim with poise & efficiency, excellent service. More

by Brian C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Dec 17, 2020 -

Alan Webb Mazda responded

Brian, Awesome! We are pleased to hear that Devra handled your road hazard claim with poise and efficiency. Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We wish you the very best on your travels. Happy holidays! Sincerely, Alan Webb Mazda

December 12, 2020

They are the best, always helpful, nice , they got me a ride home and finished a head of time. I called Portland store .the service guy talk me down like I was stupid More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Scott
Dec 14, 2020 -

Alan Webb Mazda responded

Diane, Thank you for taking the time to share this kind review. We value your time and feedback. We are pleased to hear that you received helpful and accommodating service. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Happy Holidays! Sincerely, Your Alan Webb Mazda Family

December 10, 2020

Blake was great he worked with me for a span of 3 weeks to get me into what I needed that would accommodate my families lifestyle. Best car buying experience I have ever personally had. More

by kendolltuthill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay, David Milbrandt
Dec 11, 2020 -

Alan Webb Mazda responded

Kendoll, Congratulations on your new CX-9! We are pleased to hear that Blake provided the best car buying experience you have ever had! We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 10, 2020

Entire sales staff was very helpful, professional, and made an effort to help me find the right vehicle. The whole buying process felt low stress and straight forward. More

by elannas22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Dec 11, 2020 -

Alan Webb Mazda responded

Elanna, Awesome! We are pleased to hear that our staff was helpful, professional, and found you the right vehicle. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new CX-30 in the future. Happy holidays! Best wishes, Your Alan Webb Mazda Family

December 10, 2020

Had an oil change, tire rotation, and filter replacement appointment and decided to tack on the Android Auto upgrade for my 2016 CX5. Love the new feature on the stereo and efficient service all around. More

by ERIKT75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Devra Cramer, Lindsey Scott, Stacie Jamieson
Dec 11, 2020 -

Alan Webb Mazda responded

Erik, That's awesome! The Android Auto is a great feature to add to your CX-5. Thank you for taking the time to share this kind review. We are happy to hear that your service was efficient. Thank you for choosing Alan Webb Mazda and we hope to see you again. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 09, 2020

Working with Stacie was great! Very prompt, professional and very helpful. I would recommend Alan Webb again. In fact, we have bought 2 new cars from you. More

by nicoleange32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
Dec 11, 2020 -

Alan Webb Mazda responded

Nicolette, Thank you for taking the time to share your experience, We value your time and feedback. We are pleased to hear that Stacie was prompt, professional, and helpful. Thank you for choosing Alan Webb Mazda and for your recommendation. We look forward to seeing you and your CX-5 in the future. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 07, 2020

Took 3 hours for a simple oil change. The appointment I had before this one I had to cancel because apparently there was not going to be an oil tech on site..... More

by karyvaughn
Recommend Dealer
No
Employees Worked With
Do not know her name at the desk
Dec 17, 2020 -

Alan Webb Mazda responded

Hello, Thank you for being a valued customer and choosing Alan Webb Mazda, as we are facing unprecedented times, our goal is to strive for greatness and customer satisfaction. Thank you for bringing this to our attention. We are disappointed we fell short of providing a stellar service experience. We sincerely apologize for your lengthy appointment and having to reschedule. Our goal of meeting our customer's expectations and satisfaction is the number one priority. We look forward to serving you in the future and hope we can earn a 5-star review from you and our future clients. Thank you Alan Webb Mazda

December 03, 2020

Quick, courteous, professional. Took the stress out of the whole car buying experience after my accident. Thanks to Collin, Charles, and the rest of team! More

by KimK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles in finance, Collin Griffin
Dec 07, 2020 -

Alan Webb Mazda responded

Kimie, We are happy to hear that Colin, Charles, and the rest of the team were courteous and professional during a difficult time. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your CR-V in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

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