Alan Webb Mazda

I needed an oil change and the service associate was able to get my car in for an appointment within 2 days. The service was fast and there was not excessive up-selling of maintenance services, which I appre to get my car in for an appointment within 2 days. The service was fast and there was not excessive up-selling of maintenance services, which I appreciated. More

A great car and a great price! The downside; car not delivered washed clean and shipping plastic still on arm rests in car when delivered. Just not a thorough preparation for delivery of a new car. Know delivered washed clean and shipping plastic still on arm rests in car when delivered. Just not a thorough preparation for delivery of a new car. Knowledge of product mediocre by the sales rep. The finance administrator at the Chevy dealership was superlative. Really excellent at his position. Overall we were happy with the end result. The car we wanted at a fair price! More

Too Many Trips & Too Expensive I took my 2001 Mazda truck in to fix my air conditioning. They failed to properly diagnose the problem the first time, or the second time, etc., etc.. I took my 2001 Mazda truck in to fix my air conditioning. They failed to properly diagnose the problem the first time, or the second time, etc., etc.. After six trips over nearly three years, they finally found the problem and fixed it. However, the total of all the expenses, while they 'practiced' fixing it, was double what the cost would have been if they had diagnosed it correctly the first time, not counting the aggravation. Devra did her best, and I really appreciate her effort, but I am really disappointed in the overall experience. More

I've had no issues coming to the service center here. They are easy and convenient to my home. Clean, and compliant with social distancing . They are easy and convenient to my home. Clean, and compliant with social distancing . More

I have always found the employees pleasant to interact with when getting my car serviced. The waiting area is suitable so I recommend having your Mazda work done here. with when getting my car serviced. The waiting area is suitable so I recommend having your Mazda work done here. More

Very friendly and helpful staff will be back again soon when we need service Devra went out of her way to insure our visit was painless and easy. We especially liked the fact that we could use Lyft to go b when we need service Devra went out of her way to insure our visit was painless and easy. We especially liked the fact that we could use Lyft to go back home and bring us back when our car was ready. More

Ryan in Sales was easy to work with. He answered all my Ryan in Sales was easy to work with. He answered all my questions. I never felt pressured to buy. They worked with me to get what I wanted for my t Ryan in Sales was easy to work with. He answered all my questions. I never felt pressured to buy. They worked with me to get what I wanted for my trade-in. Everyone was easy to work with. Thank you!! More

I love Alan Webb, everyone is so helpful and knowledgeable. I would have liked to have seen better mask and sanitizing procedures- I saw both front desk ladies with their masks under their noses knowledgeable. I would have liked to have seen better mask and sanitizing procedures- I saw both front desk ladies with their masks under their noses, and another guy in the office talking without a mask on. No sanitizer at the front desk and the pen I used wasn’t being sanitized either. Otherwise great service, even though they were running behind I was told it would take a while and given a Lyft ride to my appointment which was appreciated! Thanks! More

Car not showroom ready when arriving for appointment. Completely covered in dirt and grime. Battery dead and had to be jumped. Malfunction messages all over during test drive. Car washed 3 times at deale Completely covered in dirt and grime. Battery dead and had to be jumped. Malfunction messages all over during test drive. Car washed 3 times at dealer and still not showroom ready. Water spots all over windows and silver trim that won’t come off. Scratches on front hood and paint chip on back. I should have never taken delivery of the car. More

Happy Car-Buying at COVID Time! A widow at 68, at COVID time I did most of my recent new car search ONLINE/phone. I began after a miserable LAST STRAW EVENT with my husband's 2001 s A widow at 68, at COVID time I did most of my recent new car search ONLINE/phone. I began after a miserable LAST STRAW EVENT with my husband's 2001 sedan. After making my internal promise to buy NEW inspired by this continuing fiasco (previously I determined to TRY to keep the car) -- I returned home to the reminder that it was beloved Kurt's birthday! I insist KURT was directing me towards a new car. WHAT A GUY!! Normally I listen well to this "other-side" guidance, but over the expensive topic of CARS I was not so receptive apparently. Hence months of problems releasing my key upon parking. OUCH! If it was his “message”, I can tell you Kurt proved characteristically unrelenting over such matters of import! Makes me SO GLAD Kurt persisted on my hesitant behalf! My exceptional repair folks were closed for COVID during most of my angst. I looked at several makes of cars wanting a wagon hatchback for hauling. I happily owned such a wagon for 30 years. I talked with a few dealerships, CONSUMER REPORTS in hand for HELP (not my sole source). I dug up enough dirt over RECALLS and PROBLEMS (w/VIN #s too!) to redirect me. I find many car designs visually hostile and unattractive these days, so that was a FACTOR if I found inspiring choices. I also like COLOR, not preferring shades of white/gray/black. Sorting files after Kurt’s demise, I discovered that he had visited a Mazda dealership in Portland over a particular model. He would never have made the move without me totally on board, but he was cool in only casually mentioning the possibility of a new car. He did not talk details or speak of his visit. Needing to be frugal in advancing years, I simply asked him to reevaluate cost of owning/maintenance using our current car’s records (we’re great record-keepers). He reported that it was better than he thought and agreed to keep the sedan I ultimately traded in. But this curious discovery led me to think about MAZDA as Kurt researched well and to my mind often made exemplary conclusions. Savvy. I must be frank – it was LOVE AT FIRST SIGHT when I viewed this Eternal Blue CX-3 SPORT model online! Small enough, yet big enough! Nice curving, relaxed lines and a grill that didn’t look like it would devour me. I instantly knew I felt differently about THIS car, and kept returning to it just to celebrate! I FINALLY CONNECTED. Olivia quickly informed me they had just one left in this color! Thanks to the very attentive staff at ALAN WEBB MAZDA, on the 4th day of my intense search I drove my 2020 Mazda CX3 Sport home, saying goodbye to the sedan responsible for years of great memories and travels. A TIME FOR CHANGE, during this “TIMES THEY ARE A CHANGIN” era! Next day I returned to finalize, and thanked Olivia in Sales for such an effectively cooperative response by everyone. Nobody was pushy, but appropriately shared information for my decision-making. They all seemed to acknowledge that I knew a lot about what I sought – yet staff did not hold back to offer informed advice or helpful insights. Yup! Somehow, MASKS ON, we were all comfortable with each other and who we were . . . politely conducting the important and exciting business at hand. It’s wise to fully understand options and choices before you take them and make them! With my profile, I sought a dealership with close proximity for crucial convenience over need for certain types of repair/update/recall only dealerships may conduct. I feel most comfortable continuing such future relationships with the pleasant, capable, receptive staff I was so lucky to engage during this special car-buying time. It’s the first time in my life I personally bought a new car. It’s only the 2nd time I’ve owned a new car for my personal use. It is not just a need, but a privilege. I’m exceptionally pleased with my car’s handling/maneuverability, comfort and beauty. The Eternal Blue exterior seems to grab everybody within glance. Already I get compliments. I will continue my learning curve with the many technological features, and look forward to studying that manual! I am impressed with the below-cargo storage area, and the below-that: spare tire placement. I am able to nicely store away tools and so on. I particularly enjoy the quality AM/FM radio sound system. Kindly convey my GRATITUDE to Olivia, Chris, Charles, Justin and all others who so generously guided me through this important process!! HAPPY!!! More