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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

July 18, 2020

Very happy! We are very happy with our experience with buying a car here and the new car! This is the 4th car we have bought here! More

by simonad62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay
Jul 28, 2020 -

Alan Webb Mazda responded

Hello, We are please to read that you are very happy with your recent sales experience with Ryan. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you in the future. have a wonderful week and stay healthy! Sincerely, Your Alan Webb Mazda Family

July 15, 2020

With an appointment, it still took over 30 minutes to take my car back for service. A simple oil change ended up with a wait time of 1.5hours. This location has been disappointing in the last 3 visits co More

by STEPHRAKRN
Recommend Dealer
No
Employees Worked With
Devra Cramer
Jul 28, 2020 -

Alan Webb Mazda responded

Stephanie, We are sorry to hear that you continue to receive less than stellar service from us. Our Service Manager, Leslie Puryear, has made several attempts to contact you to discuss your experiences with no luck. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We would love to opportunity to know where we continue to fall short so we may address those areas with our staff and make procedural adjustments if necessary. We sincerely apologize for disappointing you. Take care and have a wonderful day! Sincerely, Alan Webb Mazda

July 08, 2020

Had a great experience. Told me it would take an hour and that’s exactly what it was! Waiting room was clean and they were following CDC guidelines More

by GLEN47
Recommend Dealer
Yes
Employees Worked With
Mia Brusaschetti
Jul 09, 2020 -

Alan Webb Mazda responded

Glen, Excellent! We are pleased to read that your service was a great experience. Thank you for taking your time to share this kind review and 5 star rating. We look forward to seeing you and your CX-9 in the future. Please take care and have a great day! Best wishes, Your Alan Webb Mazda Family

July 04, 2020

Excellent Great service. I can't remember the names of two people I dealt with (at the front and the shop) but both were perfect in every way. The sanitation e More

by JULIAMARYTHOMAS
Recommend Dealer
Yes
Employees Worked With
Sadly can't remember the names. Appointment was Wed. July 1 at 10:10
Jul 09, 2020 -

Alan Webb Mazda responded

Julia, Awesome. We are pleased to read that your service was excellent. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you and your CX-3 in the future. Have a wonderful day and stay healthy! Sincerely, Your Alan Webb Mazda Family

July 01, 2020

What I like about Mazda is every oil change they are on time and done quickly and let me know if my car needs any other repairs. I don’t like how if I didn’t have my lifetime oil change paperwork I wouldn’ More

by Sandersandrea88
Recommend Dealer
Yes
Employees Worked With
Mia Brusaschetti
Jul 02, 2020 -

Alan Webb Mazda responded

Andrea, We are sorry to hear that your recent service was less than stellar. We strive to exceed your expectations every visit. We sincerely apologize that the after market remote programming failed, unfortunately this is a risk when purchasing an after market, non-OEM product. Your Lube for life has been noted within your service records and you do not need to bring your paperwork with you in the future. We appreciate your time and feedback, it helps us to improve in areas we may be falling short. Thank you for choosing Alan Webb Mazda for your service needs. We look forward to seeing you and your Mazda6 in the future. Please have a great day and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 30, 2020

Had a great experience with the service department taking care of vehicle recall repairs. They contacted me to schedule repairs, then I was able to easily change appointment online when a conflict arose for More

by Jazzy
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 03, 2020 -

Alan Webb Mazda responded

Jazzy, Awesome! We are pleased to hear that you received great service from Devra. Thank you taking your time to share this kind review and 5 star rating. We look forward to seeing you in the future. Have a wonderful holiday weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 30, 2020

Great service with excellent staff. I went in for an oil change. The process was seamless, quick and easy. Would highly recommend Alan Webb Mazda. More

by SCHMIDTT1124
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 02, 2020 -

Alan Webb Mazda responded

SCHMIDTT1124, Thank you for taking your time to share this kind review and 5 star rating. we value your time and feedback. We are pleased to hear that our staff was excellent during your recent service visit. We hope to see you again. Have a great day and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 29, 2020

Easy check in for service with friendly and courteous staff. Work performed as expected and will return to this dealership for future service needs. Thank you! More

by JOEL.BRINK
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 03, 2020 -

Alan Webb Mazda responded

Joel, Awesome! We are pleased to read that you received friendly and courteous service. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your mazda3 in the future. Have a wonderful holiday weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 29, 2020

I appreciate you saving me money by letting me use my $30 coupon from Ron Tonkin! I would rather use you if you let me use coupon. Thank you for the good work you do!! Caroline D More

by CAROL.DOREN
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 03, 2020 -

Alan Webb Mazda responded

Carol, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are pleased to hear that you received great service. We look forward to seeing you and your CX-5 in the future. Have a wonderful holiday weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 29, 2020

Devra is the best! I tried to make an appointment online, but obviously I did something wrong. Devra told me not to worry and she worked me no problem. Alan Webb Mazda More

by SSX167
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 03, 2020 -

Alan Webb Mazda responded

Steven, Awesome. We are pleased to hear that Devra was able to accommodate your service needs. Thank for choosing Alan Webb Madza. We look forward to seeing you and your CX-5 in the future. Have a wonderful holiday weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

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