Alan Webb Mazda

Customer Service is top notch Maya Angelou said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made the Maya Angelou said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” I won't forget that Secora made me feel like a valued customer and that she cared about my comfort and convenience. And when Secora was out to lunch, Megan jumped in to ask if I needed anything. That, alone, would be enough to earn a top rating, but I also very much appreciated not being given sales pitch after sales pitch like I experienced at Olympia Mazda. The extra mileage to go to Vancouver is worth it because of the way I am treated at Alan Webb. My wait time was a little less than Secora predicted. The computer problem was resolved. The waiting area was comfortable and, since I drove 64 miles to get there, a loaner car was available to me had I needed it. More

Mazda recall service I could schedule my recall service with Alan web, I could wait in showroom for 1 hr and got it fixed , thank you for your help . I could schedule my recall service with Alan web, I could wait in showroom for 1 hr and got it fixed , thank you for your help . More

OUSTANDING SERVICE! Awesome customer service! Also the work performed was priced fair and all my questions were answered perfectly. My overall experience was great and wi Awesome customer service! Also the work performed was priced fair and all my questions were answered perfectly. My overall experience was great and will definitely be coming back to have all our Mazda services completed here! More

Quick and friendly service! No one likes to get their oil changed but I was in and out very quickly and the service advisor that helped me named Megan was very nice and knowledge No one likes to get their oil changed but I was in and out very quickly and the service advisor that helped me named Megan was very nice and knowledgeable! More

Service I’ve always received great service by very nice, and helpful, people. Megan goes out of her way to be helpful with questions and favors. I’ve always received great service by very nice, and helpful, people. Megan goes out of her way to be helpful with questions and favors. More

Worse Than Going Through Divorce Never before have I left a poor review of a business in the past, but I feel a sense of civic duty to warn the public to purchase your awesome Mazda f Never before have I left a poor review of a business in the past, but I feel a sense of civic duty to warn the public to purchase your awesome Mazda from ANYWHERE else. The process of getting divorced after 10 years of marriage was less turbulent and frustrating than dealing with these people. I purchased a brand new Mazda3 Hatchback August 10th.  This is my third Mazda in a row and I love the vehicles -- if only I didn't have to deal with the arrogant, chauvinistic, incompetent sales team at Alan Webb.   The finance manager, Marc, has absolutely no idea what he's doing.  When I decided on the car I wanted and started the paperwork I had an "exceptional" credit score.  However, after running 4 hard credit reports (because he didn't check lenders' requirements) my score has dropped 48 points.  "I don't get paid more to finance at a higher or lower interest rate" was his line after informing him I was not interested in purchasing a vehicle at 7.99% interest.  I have made more trips to the dealership to complete new finance applications than I made in total test-driving and shopping for a new vehicle. So after 39 days of purchasing a car, I still don't have license plates.  When I call, email, or text the salesman/finance manager/sales manager if I'm lucky I'm told "I will check into it" but there is never any follow-up.  Instead I am met with excuses and deflection as to why nothing is their fault and why they can't accept responsibility for anything.  From the sales manager, Steve, "There are other factors that go into play when your credit score drops."  I have not applied for a new credit card.  If anything I completely paid off my student loans, which would only increase, not drop, my score.  From Peter, the salesman, "Yeah, Wells Fargo really dropped the ball on this one." No bud, you guys did.  You should know the lender's requirements before expecting them to finance a deal.   I drive for Lyft, and my insurance, driving credentials, and registration all expire in 7 days because I don't have license plates.  I articulated to the sales manager that this is my livelihood and I don't have confidence that the plates were even ordered because the sales team has shown such overall incompetence.  I would like to know what happens when my temporary permit expires.  He wouldn't give me an answer.  "It won't happen.  You have seven more days.  Look, I copied you on an email to see where your plates are."  For the record, I still haven't heard one peep from anyone in regards to that email. Do yourself a favor and just avoid Alan Webb at all cost.  You will be happier overall that you didn't waste your time and energy on them. More

Excellent customer service My concerns about my car were looked into and resolved in all possible ways. My service consultant explained in detail the work done and offered some My concerns about my car were looked into and resolved in all possible ways. My service consultant explained in detail the work done and offered some outside options for things they couldn't do on account of unavailability of parts. More

software update Megan was very friendly and the issue was taken care of. I asked about a scratch from a rock n the front fender. She told me that I would have to mak Megan was very friendly and the issue was taken care of. I asked about a scratch from a rock n the front fender. She told me that I would have to make another appointment. More

Above and beyond! I have been bringing my Mazda in for service since I purchased it at Alan Webb almost 4 years ago. Every visit has been easy, quick and always pleasa I have been bringing my Mazda in for service since I purchased it at Alan Webb almost 4 years ago. Every visit has been easy, quick and always pleasant! Megan in service is great and goes above and beyond!! More

Awesome The individuals were so awesome and helpful. I came in with a time crunch and they absolutely excelled regardless of the struggle they had with their The individuals were so awesome and helpful. I came in with a time crunch and they absolutely excelled regardless of the struggle they had with their system. More