Alan Webb Mazda - Service Center

They are always polite and explain everything before service I bought my car at this dealer 5 years ago and absolutely love my car. I will be upgrading in the future and plan on going back to them. I have been I bought my car at this dealer 5 years ago and absolutely love my car. I will be upgrading in the future and plan on going back to them. I have been having my service done at this location since burying my car. Jessica is the best and is always polite, explains things and helps you out with savings when available. I feel they really care and don't try to push things on you that you don't need. And if you need multiple things they help you decide what is the priority if you cannot get all done at same time. The whole staff is friendly and treat you with respect and make you feel like you are the priority. More

Excellent customer service! The entire team at Alan Webb is incredible! From sales to service. They make you feel welcome and remember even the smallest of details! They are acco The entire team at Alan Webb is incredible! From sales to service. They make you feel welcome and remember even the smallest of details! They are accommodating and work as an entire team to provide the best experience and service! More

Customer service My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but u My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but unfortunately the repair didn't hold and the tire kept leaking. When I ask about a replacement I was quoted $400 which I thought was rediculus. When I asked if it was covered under warranty I was told it was a road hazard and not covered. As a customer service professional I would think that spending 26k on a car might be enough to cover a tire with 5k miles on it. Now I have to fill it up every 4 weeks to make sure my veh is safe. Since then I have had to schedule oil changes 2 weeks in advance. My last change I called saying I was going to be a few mins late and instead of accommodating me I had to reschedule for another week. So far my rating of the service after buying a brand new car has been very poor. I think I'll just go to jiffy lube for my oil changes and forget about Allen Web More

Every experience has been excellent- great customer service! We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The cus We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The customer service is excellent- above and beyond expectations- and the mechanics are knowledgeable and take great care of our cars. They never try to get us to buy extra services that are not needed- if they recommend a service, it is needed. Everyone is very helpful and has a great attitude. It is always a pleasure taking our cars to be serviced- usually this is a boring task that I try to avoid. But Alan Webb makes it so easy and nice, that I actually look forward to taking care of my car. More

Alan Webb Mazda is the place to go My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about dif My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about different cars. We went to Alan Web Mazda, as we had already dealt with several car dealers that day, and we were getting really frustrated. It was a breath of fresh air at Alan Web. Our sales person, Urbano, who unfortunately no longer works there, was awsome! We came home with a new Mazda, and we love the car. It delivers everything we were told. We still go to Alan Web for service, and we leave happy everytime. The customer service is superb! Anyone you talk with is happy to answer your questions, and they do not make you feel like you are being bothersome. They will give you suggestions about different things, but they never pressure you. We will definately return to Alan Web Mazda for our next car. More

No hassle Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer service is #1 More

First Impression Very Impressive! I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted b I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted by a friendly Service Rep who wasted no time getting me set up for the work that needed to be done. An accurate estimate of charges was presented as well as an estimated time for completion. The waiting area had a nice-sized T.V. that wasn't working well, so a customer turned it off. Newspapers were weeks old. They should have had complimentary beverages, water, coffee, etc. The work was completed ahead of schedule and was completed as promised. I was able to order some additional parts with the promise of assistance with the installation. This was SERVICE AT ITS BEST! Many thanks to the Parts/Service staff. More