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Alan Webb Nissan

Vancouver, WA

4.2
748 Reviews
If you're interested in a new 2023-2024 Nissan model or used car and live in West Linn, Oregon City, Portland OR or Gresham OR, you're in luck! Alan Webb Nissan has a stellar lineup of new and used cars, including the Altima, Sentra, Rogue, Frontier, and Murano, among many others. If you prefer to explore different car models from the comfort of your home, you'll be happy to know, you can do so simply by visiting our new and used car inventories online.
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3608 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 748 reviews

February 21, 2021

So it’s been over a few weeks since they say they don’t have the equipment to adjust my tire pressure indicator on my dash… Even though I paid for the service, they couldn’t do it and I called yesterday an More

by tdletterslinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Webb
February 20, 2021

I purchased a life time oil change and tire rotation package when I bought my truck. Now dealership states rotation will cost extra. Not what was agreed when bought that product. Misleading, will not More

by christopher.stevens913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Ellis
Feb 22, 2021 -

Alan Webb Nissan responded

Christopher, We are disappointed to hear about your experience with us. We sincerely apologize for any misleading conversation you may have had during your purchase. We do not condone the use of misleading tactics to sell products and services to our clients. Your insights help us to address areas where we may be falling short and coach our staff in proper disclosure of products and services. Unfortunately, it is true our Lifetime Oil Change Program contract does not state that tire rotation is a covered service. Again, we are sorry for falling short of your expectations and any misleading tactics you feel were used in the sale of this program. We hope you continue to use your Lifetime Oil Change Program and allow us the time to provide exceptional service in the future. Take care and have a great day! Respectfully, Alan Webb Nissan

February 17, 2021

I'm always happy with the service I receive at the dealership. I bought my car here 3 years ago and while that experience wasn't my favorite the service department makes up for it! More

by MEGANPATTON10
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Gail Tolar, Cory Ellis, Josh Webb
Feb 19, 2021 -

Alan Webb Nissan responded

Megan, We are sorry to hear that your initial purchase experience was less than stellar. We are pleased to hear that our Service Department has redeemed our dealership. We value your time and welcome your feedback. We look forward to seeing you and your Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

February 17, 2021

After owning our Murano for a couple years, the forward sensor began malfunctioning. After a couple appointments, the team in the service department were able to diagnose a rather difficult issue and resol More

by TIMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Feb 19, 2021 -

Alan Webb Nissan responded

Hello, We are pleased to hear that our service department was able to diagnose and resolve your Murano's issue. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your vehicle's service needs. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

February 17, 2021

Always a pleasure to get my oil change and routine car maintenance done here. Professional and friendly service department. Answers questions about price and what needs to get done next on my vehicle. More

by jerelojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Feb 19, 2021 -

Alan Webb Nissan responded

Gincezar, It's always a pleasure to service your Pathfinder. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that you continue to receive professional and friendly service with us. We look forward to seeing you and your Pathfinder in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

February 16, 2021

Service was great and quick, the staff was nice and friendly. They explained after my service a few things to follow up on that my car could use in the future, and didn’t push any unnecessary service o More

by erainknight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Feb 19, 2021 -

Alan Webb Nissan responded

Eden, We are pleased to hear that your service was great and our staff was friendly and nice. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your Altima in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

February 16, 2021

The ‘service’ in the service department was less than adequate. The sales department was even worse. Glad I experienced this BEFORE I bought a new car. Ended up at Honda. More

by skyhag7
Recommend Dealer
No
Employees Worked With
Curtis Snider
Feb 19, 2021 -

Alan Webb Nissan responded

Monique, We are disappointed to hear that your experiences with our service department have been less than stellar. We value your time and appreciate your feedback. Your insights help us to improve our customer service. We invite you to share your experience with our Service Manager, Adam Ahmadi, at adama@alanwebbaoutgroup.com or 360-892-9004 ext 213. Again, we apologize for falling short of your expectations. We sincerely hope you had a great experience with Honda and are enjoying your new car. Take care and stay safe! Best Wishes, Alan Webb Nissan

February 12, 2021

I was easily able to set up oil change appt. The check in was prompt and the total time for oil change and tire rotation was approximately 1 hour. Courteous and efficient service! More

by Astrofly1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Feb 15, 2021 -

Alan Webb Nissan responded

Larry, Thank you for taking the time to share this nice review. We are pleased to hear that your service was courteous and efficient. We value your time and feedback. We look forward to seeing you and your Frontier in the future. Take care and have a great day! Sincerely, YOur alan Webb Nissan Family

February 09, 2021

I enjoy getting service work done at Allan Web dealership. My service has been outstanding and enjoyable during service work. The friendlynous is very good. More

by rcclockdoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Feb 11, 2021 -

Alan Webb Nissan responded

Russell, We are pleased to hear that you enjoy getting your Rogue's service done with us. Thank you for taking the time to share your thoughts. We value your time and feedback. We look forward to seeing you and your Rogue in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

Feb 15, 2021 -

rcclockdoc responded

I have always got instant service and its always done before its aloted time. I have never had any unfriendly employees. They are always smiling and eager to serve the customer. 100% rating for my experiences at AllAlan Web Nisson.

February 07, 2021

AAAWESOME CUSTOMER SERVICE WILL BE DEFINITELY COMING BACK FOR PARTS AND SERVICE AAAWESOME CUSTOMER SERVICE WILL BE DEFINITELY COMING BACK FOR PARTS AND SERVICE AAAWESOME CUSTOMER SERVICE WILL BE DEFINITELY More

by artsamt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Feb 08, 2021 -

Alan Webb Nissan responded

Hello, Awesome! We are thrilled to hear that you will be back. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your vehicle's needs. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

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