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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

January 26, 2022

The employees are always so helpful, kind and do a thorough job. The last time I was in I was sure something was wrong with my Pathfinder. They could have totally taken advantage of that and done unne More

by lafrye23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Jan 26, 2022 -

Alan Webb Nissan responded

Christopher, Fantastic. We are pleased to hear that we perform a thorough and honest service to your Pathfinder. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your Pathfinder's service needs. We look forward to seeing you in the future. take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

January 25, 2022

Best service in town I will come back to purchase car Best service in town I will come back to purchase car again. I enjoy drive my car More

by jae1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Shin
Jan 28, 2022 -

Alan Webb Nissan responded

Justin, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

January 22, 2022

Good work. Excellent service reps. Scheduling easy.to make. Central location. Recommend to have any services needed More

by wayne.kurtz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Jan 24, 2022 -

Alan Webb Nissan responded

Wayne, Thank you for your kind words and a 5-star rating. We are pleased to hear our service reps are excellent, you found our scheduling easy, and our location convenient. We look forward to seeing you and your Murano in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

January 22, 2022

It’s always a pleasure to take my card and Nissan to get my oil change!! More

by anacarmona3925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Excellent service thank you!!, Brenda Johnston
Jan 24, 2022 -

Alan Webb Nissan responded

Thanks for the amazing rating, Ana! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Nissan Team

January 20, 2022

The wait time was reasonable however the staff can be a little more friendlier or smile when greeting their customers. More

by CASTRO6910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Jazmin Maddy Amaya, Brenda Johnston
Jan 21, 2022 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

January 20, 2022

Great thank you for the new tires and keeping the car's service up to date. More

by wifeofmobley22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Brenda Johnston
Jan 21, 2022 -

Alan Webb Nissan responded

Thanks for the amazing review and rating, Stephanie! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Nissan Team

January 19, 2022

Hard to get a schedule to get an oil change. Their oil change customer service use to be the best. I think you lost your great employees. Like Curtis. More

by vidz_16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Taylor
Jan 21, 2022 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

January 18, 2022

I went to this dealership as I needed to have a recall completed and a remote programmed on my 2013 Nissan Leaf. I had a very difficult time getting a hold of a live person to talk for scheduling. I was More

by JEEPAWJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Johnson, Brenda Johnston
Jan 21, 2022 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

January 13, 2022

I had my vehicle in for an oil change, which usually takes an hour. I was told they would check with me in an hour. The hour came and went and I got my vehicle back after an hour and a half. without a More

by JANBROOKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Jan 13, 2022 -

Alan Webb Nissan responded

Jan, Your satisfaction is important to us. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

January 08, 2022

Excellent service. Friendly atmosphere. Work done on time. I have recommended this service to others in the past. More

by TCOWEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Jan 12, 2022 -

Alan Webb Nissan responded

Thank you for your kind words and this wonderful review!

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