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Alan Webb Nissan

Vancouver, WA

4.2
763 Reviews
Call Dealership (360) 892-9004

3608 NE Auto Mall Dr

Vancouver, WA

98662

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763 Reviews of Alan Webb Nissan

January 08, 2022

Excellent service. Friendly atmosphere. Work done on time. I have recommended this service to others in the past. More

by TCOWEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Report | Print
Jan 12, 2022 -

Alan Webb Nissan responded

Thank you for your kind words and this wonderful review!

January 07, 2022

My car has been in three times and is still xxxxed $1700 later. Faulty part and lack of communication More

by ebryant75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Johnson, Adam Ahmadi, Brenda Johnston
Report | Print
Jan 21, 2022 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

November 28, 2021

Great, fast service I arrived early, took my Rogue in right away. I will recommend to family and friends!! More

by candllewax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi
Report | Print
Nov 29, 2021 -

Alan Webb Nissan responded

Joyce, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 25, 2021

Great service, service writer, took the time to listen to my explanation of the issues, and relayed that to the service staff, who found the issue quickly. More

by jrvaught406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 29, 2021 -

Alan Webb Nissan responded

Thanks for the amazing review and rating, Jim! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Nissan Team

November 21, 2021

They up sale everybody tires, batteries. Brakes, transmission service although the last time they were running so behind they didn’t give me a report at all on my truck. . More

by PAULPEP66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh,, Brandi Johnson
Report | Print
Nov 22, 2021 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

November 21, 2021

Knowledgeable salesman, helpful, friendly and great deal. Financing is quick and easy. Easy trade in and convenient location. More

by evelyndever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Welley
Report | Print
Nov 22, 2021 -

Alan Webb Nissan responded

Evelyn, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 20, 2021

Excelent service, report on time, fast service, quality 100%, I recommended this service to all my friends and family. More

by jmontenegro60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Report | Print
Nov 22, 2021 -

Alan Webb Nissan responded

Juan, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 20, 2021

They are always very pleasant and curtious. They know my Nissan and what it needs More

by desertdog_7
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson, Bo Shin
Report | Print
Nov 22, 2021 -

Alan Webb Nissan responded

Rocky, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 20, 2021

If I could give 0 stars I would. Alan Webb Nissan service center is horrible. More

by ER
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam (service manager), Brandi Johnson, Lynn Taylor
Report | Print
Nov 20, 2021 -

ER responded

Although Brandi is always been pleasant to work with, I have consistently and repeatedly been ignored by Alan Webb Nissan. I have called and left several messages, emails, and even live chat. No one will speak to me unless I call and request to speak to the general manager. This isn’t about the repair that has taken almost a month to complete. This is about ignoring your customers when they call to inquire about updates on their repair. The only reason I go to Alan Webb Nissan is to honor the vehicle warranty. If I had a choice, I would go elsewhere.

November 18, 2021

It was ok hours were kind of inconvenient actual service was fine other dealers seem unaware of what services are actually offered More

by jbworm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 19, 2021 -

Alan Webb Nissan responded

Jacob, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

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