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Alan Webb Nissan

Vancouver, WA

4.2
760 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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760 Reviews of Alan Webb Nissan

July 03, 2020

Great experience My overall experience at Alan Webb Nissan was truly great. I went in for a scheduled service and it all happened very fast and smoothly. Cory was effi More

by patrickreiteam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

Patrick, That's Awesome! Thank you so kindly for taking your time to share this informative review and 5 star rating. We are thrilled to hear that Cory went the extra mile and provided great service. We value your time and feedback, it helps us grow. We look forward to seeing you and your Rogue in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

July 01, 2020

People of their word Everything I have been told has worked out as stated, from the sale to the service. There was only one energetic lower salesman that tried to up sell More

by R.JARVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jul 03, 2020 -

Alan Webb Nissan responded

Roland, Perfect! We are thrilled to hear that both your sales and service experiences worked out well and was handled with friendly service. Thank you so kindly for taking your time to share this informative review and 5 star rating. We value your time and feedback! We look forward to seeing you and your new Altima in the future. Have a great holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 28, 2020

I was pleased with the service and work was done in a timely matter. I like the confidence you have in your team. Thanks u. More

by BLACKMAGIC3204
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jul 03, 2020 -

Alan Webb Nissan responded

Robert, Awesome! We are thrilled to read that you were pleased with the time and service performed during your recent visit. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you and your Altima in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 28, 2020

Bad service and no follow up Dishonest. Not sure about their service and costumer commitment. They say one thing and they do something else. I had to verify what they tell me vs w More

by Khalid135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider, Josh Webb
Aug 18, 2020 -

Alan Webb Nissan responded

Khalid, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

June 28, 2020

I feel that the service department is either dishonest or inept. I will never recommend the service dept or Nissan products. I have learned a very expensive lesson about the quality and character of Alan Web More

by NeverNissan
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 03, 2020 -

Alan Webb Nissan responded

NeverNissan, We would the love opportunity to address your concerns. Please feel free to reach out to our Service manager, Ken Wilson, at 360-892-9004 ext 213 or kenw@alanwebbautogroup.com at your earliest convenience to discuss your recent service in more detail. Your insight helps us to improve in areas where we may be falling short and helps us to grow a positive customer experience for you and others. Have a wonderful holiday and stay safe! Respectfully, Alan Webb Nissan

June 28, 2020

Great service and friendly and did not take too long, admin mice person and very clean inside and well spaced with COVID 19 concerns . Should wear masks More

by lnunez129
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Lesa, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are happy to hear that you received great, friendly, and fast service during your recent visit. We look forward to seeing you and your Versa in the future. Have a wonderful holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Terrific service Josh is a joy to work with; sharp, attentive, friendly and extremely professional. I will always come here for any service needed on my Versa Note. More

by J. L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Hello, Thank you so kindly for taking your time to share how Josh is doing. We value your time and feedback. We are thrilled to hear that Josh was attentive, friendly, and professional during your recent service. We look forward to seeing you in the future. Thank you for choosing Alan Webb Nissan for your vehicle's service needs. Have a great holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 26, 2020

Professional,prompt, and reliable source for purchase or for maintenance with almost any vehicle on the market . Being Used this dealer for over 10 years with purchase, and car needs.Over all, happy like a More

by IGOR.KUSHYKOV
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

Igor, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that you received prompt, professional and reliable service from our staff. We look forward to seeing you and your Versa in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 26, 2020

Horrible service. They destroyed my car and refused to take credit for it or fix it. Even complained to Nissan Corporate and have not received ANY response back. More

by rebekahdemaris
Recommend Dealer
No
Employees Worked With
Curtis Snider
Aug 18, 2020 -

Alan Webb Nissan responded

Rebekah, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

June 26, 2020

Great customer service. I appreciate all of you for taking care of my vehicle when I come in for my oil change. I would recommend you to anyone. More

by vidz_16
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Vida, We are so happy to hear that you received great customer service during your recent visit. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your CRV in the future. have a wonderful holiday weekend and stay healthy! Best wishes, Your Alan Webb Nissan Family

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