Back

Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

Directions

By Type

759 Reviews of Alan Webb Nissan

June 26, 2020

Not real pleased with the sales experience At the sales department the guy I was dealing with was not very helpful with details concerning operation of the vehicle. When we reached a verbal More

by sjhrem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Valle Luna, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Steven, Thank you for taking your time to share this review. We value our time and feedback. We are sorry to hear that you experienced a less then stellar sales experience from us. We are happy to hear that your first service experience meet your expectations. We look forward to seeing you and your Rogue in the future. Have a wonderful holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Very friendly and helpful staff but I am never updated on the time my vehicle might be done; even after calling and asking, I’m never called back. More

by Strbcks
Recommend Dealer
No
Employees Worked With
Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Hello, Thank you for taking your time to share how we are doing. We apologize that our communication fell short. We value your time and feedback, it helps us to address areas that may need to improved. We happy to hear that you received friendly service. We look forward to seeing you soon. Thank you for choosing Alan Webb Nissan. Have a great holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 20, 2020

Great service department Schedule my car for a transmission service, recall item and to find and fix a road noise. They managed to do all of this on the same day, found my no More

by radiorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

radiorich, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are happy to hear that your service was great and your issues were addressed in a timely fashion. We look forward to seeing you in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 20, 2020

They are quick and professional. No over selling and they are straightforward about prices. I really Appreciated that he got me in without an appointment. More

by KHARLAN1122
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Jun 22, 2020 -

Alan Webb Nissan responded

Karissa, Thank you for taking your time to share this review and 5 star rating. We value your time and feedback. We are pleased to hear that our staff was professional and timely. We look forward to seeing you and your Altima in the future. Please take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

June 18, 2020

I took my car in to get the window fixed it still does not work! I spent 125 for nothing. So disappointed.so 😥 sad for I More

by cathyeserra
Recommend Dealer
No
Employees Worked With
Curtis Snider, Pat Repman, Cory Ellis
Jun 22, 2020 -

Alan Webb Nissan responded

Cathy, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

June 18, 2020

Warranty and recall fixes Great customer service from Curtis. Unfortunately i wish i had checked before I left that everything was working as it should. One of the fixes was More

by LORRIEKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 19, 2020 -

Alan Webb Nissan responded

Lorrie, Thank you far taking your time to share this nice review and 5 star rating. We value your time and feedback, it helps us to improve. We apologize that your door lock is still inoperable and that you have to return. Thank you for allowing us the opportunity to make it right. We look forward to seeing you and your Maxima. Have a wonderful weekend and stay healthy! Sincerely, Your Alan Webb Nissan Family

June 12, 2020

Thank you for being there when needed, you folks have always been very good to me again thank you. Thank you Curtis and see you next time. Glen More

by ihbinder
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 15, 2020 -

Alan Webb Nissan responded

Glen, We are glad to hear that Curtis and the rest of our staff were there for you when needed. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you and your Frontier in the future. take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

June 06, 2020

Oil change I come in regularly to get service. The people at the front are typically very kind and call me when my car is ready. The only thing is that one of th More

by annissahollenbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jun 08, 2020 -

Alan Webb Nissan responded

Annissa, Thank you for taking your time to share this review. Please feel free to contact our Ken Wilson, Service Manager, at 360-892-9004 ext 213 or kenw@alanweebbautogroup.com to discuss your concerns about your splash shield. We value your time and feedback. We look forward to serving your vehicle in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Nissan Family

June 05, 2020

Great service everytime. Takes care of the services my vehicle needs and keeps me up dated when I need it. Always friendly even when it’s busy. More

by KARLIECRB
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 08, 2020 -

Alan Webb Nissan responded

Karlie, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to hear that you received great service during your recent visit. We look forward to seeing you and your Pathfinder in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

June 02, 2020

I was very disappointed with the service they took over 4hrs 2hours over what I was told it would take then they told me that they couldn’t rotate my tires after all that More

by dianebott26
Recommend Dealer
No
Employees Worked With
Curtis Snider, Pat Repman, Cory Ellis
Jun 04, 2020 -

Alan Webb Nissan responded

Diane, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

...
43
...