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Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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759 Reviews of Alan Webb Nissan

April 18, 2020

Brought my Murano in for an oil change. Curtis Snider met me, checked me in, and when the service was done, he gave me explanation. He always provides excellent service! More

by charwhites
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 20, 2020 -

Alan Webb Nissan responded

Charlotte, Fantastic! We are thrilled to hear that Curtis provided excellent service during your recent visit. Thank you for taking your time to share this warm review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Murano in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 17, 2020

Had to come back three times because your mechanics faked the multipoint inspection job and I found out!!!!!!!!!!!!! Not very good!!!!! I’m not a happy camper and may never come back again. MJN 😷 More

by Extremely Disappointed
Recommend Dealer
No
Employees Worked With
Curtis Snider
May 11, 2020 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

April 16, 2020

Great Service and employees! Great service and cool guys. When i go in for my service Curtis is always there to answer question and easy to deal with. They are always on time and More

by truebloodrandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 16, 2020 -

Alan Webb Nissan responded

Randy, Thank you so kindly for taking your time to share this nice review. We value your time and feedback, it helps us to grow and build a positive customer experience for you and others. We look forward to seeing you and your Scion XB in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 07, 2020

Competent I have only used the service dept for service on the 2016 Leaf I had leased from Allen Webb. My Rogue that I just bought from them hasn't required ser More

by BOBLSCH9744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murphy, Jazmine Mahee
Apr 07, 2020 -

Alan Webb Nissan responded

Robert, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are happy to hear that we have earned your repeat business, We look forward to seeing you and your new Rogue in the future. Have a wonderful week and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 01, 2020

Needed a repair to a repair I made badly. Great service, no pressure, no jacking me to my face for my expensive error! Will definitely return. The first service rep was kind of a jerk, but the guy who he More

by barjobo
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 02, 2020 -

Alan Webb Nissan responded

Barbara, Thank you so kindly for this nice review and 5 star rating. We value your time and feedback, it helps us grow a positive customer experience for you and others. We are happy to hear that you received great service from the second staff member and again we take your feedback very seriously. We will discuss your review with all staff. We look forward to seeing you and your Rogue in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

March 27, 2020

I love my suv thanks nissan for giving a good choose an love your service's with your employees thank's for making me happy. More

by sashisinhg
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Mar 31, 2020 -

Alan Webb Nissan responded

Ravin, Thank you so kindly for sharing this kind review and 5 star rating. We value your time and feedback. We are excited to read that you love your Rogue and that our staff was great. We look forward to seeing you and your Rogue in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

March 27, 2020

Great service Very friendly atmosphere, one on one customer service, and everything done was on time. No waiting and not much paper work. Everyone was simply great. More

by Ebulldog403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Mar 30, 2020 -

Alan Webb Nissan responded

Donald and Elizabeth, Thank you so kindly for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to hear that we provided a friendly atmosphere and timely service. We look forward to seeing you and your Murano in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

March 25, 2020

Very pleasant experience Devan was the salesman I dealt with & was more than acomadating. It didn't take all day as has been my experience in the past. More

by heereslinda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Hoffer
Mar 30, 2020 -

Alan Webb Nissan responded

Linda, Awesome! We are thrilled to hear that Devan was accommodating and efficient during your recent purchase. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We look forward to seeing you and your Camry in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

March 20, 2020

Great service department while i was there in WA. Thanks for all your help with my car and helping me get to my destination! Josie 🙂 More

by josie.mccleary
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Mar 23, 2020 -

Alan Webb Nissan responded

Josie, Thank you so kindly for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to hear that you received great service during your recent visit. We look forward to seeing you and your Altima in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

March 08, 2020

When you try to sell your car It apparently is not important to get a service when you sell your car and not purchasing another one. Through a life situation I need to sell my car More

by kathrin.dietsche
Recommend Dealer
No
Employees Worked With
Boston Clark
Mar 09, 2020 -

Alan Webb Nissan responded

Kathrin, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Respectfully, Chris Porter General Manager 360-892-9004 ext 260 chrisp@alanwebbautogroup.com

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