Back

Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

Directions

By Type

759 Reviews of Alan Webb Nissan

February 15, 2020

George is awesome! Very patient and understanding for the entire process! He doesn’t pressure me at all. Listen to my needs and wants on a car. More

by jcdy
Recommend Dealer
Yes
Employees Worked With
George Chiong
Feb 19, 2020 -

Alan Webb Nissan responded

jcdy, Thank you for taking your time to share this nice review. We value your time and feedback. We are happy to hear that George is pleasant and understanding. We look forward to seeing you in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 12, 2020

Sorry but the sales guys judge people for the appearance And customer service by phone is sucks and never at least at me never call me back when I leave a voice mail More

by rpcompartiendo18512
Recommend Dealer
No
Employees Worked With
I don't know their names
Feb 12, 2020 -

Alan Webb Nissan responded

Jose, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Take care, Jim Shaver Sales Manager 360-892-9004 ext 253 jamess@alanwebbautogroup.com

February 11, 2020

It is outrageous to charge over a thousand dollars for 4 tires when the vehicle was brought in for 1 flat. Looks like gouging in a crisis! More

by theresw61
Recommend Dealer
No
Employees Worked With
I don’t know
Feb 12, 2020 -

Alan Webb Nissan responded

Theresa, I apologize for falling short of your expectations. Our Service Dept in no way want to take advantage of you or anyone else during a difficult time. Upon reviewing your recent service visit, it was noted on your repair order that your wheel had to be replaced due to damage from driving on the wheel after the tire blowout. This added to the cost of your overall bill and original estimate for replacing 4 tires. Your insight is important to us and helps me to build a positive customer experience for you and others in the future. I will review your feedback with our staff and make the necessary adjustments to make sure that they clearly address the issues at hand make sure our clients understand all of the details. Take care!. Sincerely, Ken Wilson Service Manager 360-892-9004 ext 213 kenw@alanwebbautogroup.com

February 06, 2020

They were great! Took our daughter’s car in for an extreme vibration/bounce while driving. Turns out we needed tires. They ordered the tires and had them by the next morning, mounted and balanced for More

by Mom of 3
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Ken Wilson
Feb 10, 2020 -

Alan Webb Nissan responded

Ms. Smith, Awesome! Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that you received great service during your recent visit. We look forward to seeing you and your Hyundai Elantra in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 04, 2020

Great personal service and after service. I will recommend to my friends. George and Jazzy are great. I love this Leaf and will for a very long time. More

by terrywmiller
Recommend Dealer
Yes
Employees Worked With
Jazmine Mahee, George Chiong
Feb 10, 2020 -

Alan Webb Nissan responded

Terry, Thank you for taking your time to share this warm review and 5 star rating. We are pleased to hear the George and Jazmine were great to work with. We look forward to seeing you and your new Leaf in the future. Safe travels and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 04, 2020

George Chiong was great had the car pulled up and ready to go when we arrived and every thing else was good Would recommend George More

by lenin_z
Recommend Dealer
Yes
Employees Worked With
George Chiong
Feb 10, 2020 -

Alan Webb Nissan responded

Pasteleria Y Panaderia La Espiga Dorada, Awesome! We are pleased to hear that George was great during your recent purchase. We value your time and feedback. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you and your NV in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 01, 2020

No pressure! I just had the best buying experience at Alan Webb Nissan. Our sales person, Jazmine was exceptional. She took the time to give us the details on each More

by Vbradford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Doyle, Jazmine Mahee
Feb 10, 2020 -

Alan Webb Nissan responded

Victoria, Congratulations on your new Altima! Thank you for taking your time to share this very kind and insightful review and 5 star rating. We value your time and feedback. We are pleased to hear the Jazmine was exceptional and went above and beyond during your purchase. We look forward to seeing you, your mother, and your New Altima in the future. take care and have a great week! Sincerely, Your Alan Webb Nissan Family

January 16, 2020

Needed emergency service I purchased my vehicle from Nissan of Portland and have always been able to get an appointment in the past. Now days, it takes days/weeks to get in a More

by typeg95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey
Jan 27, 2020 -

Alan Webb Nissan responded

Gail, Thank you for taking your time to share this review. We value your time and feedback, it is insight such as this that allows us the opportunity to improve our customer service. We sincerely apologize for falling short of your expectation. We look forward to seeing you and your Altima in the future. Have a great week! Sincerely, Your Alan Webb Nissan Family

January 13, 2020

We bought an Altima SL from Alan Webb Nissan on 12/23/2019 and I was rear ended on 12/27/2019 and our car was totaled after only driving it 66 miles. We brought it to Gail at the Alan Webb Collisio More

by mamaw2014
Recommend Dealer
Yes
Employees Worked With
Gail Tolar, Cory Ellis
Jan 13, 2020 -

Alan Webb Nissan responded

Mamaw2014, We are sad to hear that you had your vehicle for such a short time but are relieved that you are ok. We are happy to hear that during this difficult time that Gail was able to facilitate a smooth transaction with the insurance company. Thank you for taking your time to share this review and 5 star rating.We look forward to seeing your and your new Nissan in the future! Take care and wishing a smooth recovery! Sincerely, Your Alan Webb Nissan Family

Jan 14, 2020 -

mamaw2014 responded

Oh we will be buying another car when the dust settles from this car. We won’t have to swing by with it either because we will be buying another Nissan and will be webdriven.com!!

January 11, 2020

It was a really fun and easy experience at Alan Webb Nissan. This is the third vehicle we have bought from Alan Webb and the first from Alan Webb Nissan. My wife hates the car buy experience and made me go in an More

by Vasser12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Teeny, Jazmine Mahee, Mike Hendrickson
Jan 13, 2020 -

Alan Webb Nissan responded

Vasser12, Thank you so much for taking your time to share this kind and informative review. We value your time and feedback, it helps us grow and build a positive customer experience for you and others. We are thrilled to hear that Jazmine and Joe were a great team and provided an excellence buying experience. We look forward to seeing you and your wife in the future! Take care and have a great week! Sincerely, Your Alan Webb Nissan Family

...
47
...