Alan Webb Nissan

Buyer be cautious Alan Webb Nissan is A-typical of most car dealers that I have purchased car from. Their on-line advertising, and other advertising, is not always “t Alan Webb Nissan is A-typical of most car dealers that I have purchased car from. Their on-line advertising, and other advertising, is not always “true” or accurate. They advertised the car as “Brand New” and it wasn’t. They advertised the car at one price, and tried to sell it to me for more. While my salesperson Joseph & finance person Jonathan, were “world-class” professionals, the structure around them leaves a lot to question and desired. My suggestion is to negotiate the deal online or on the phone, and show up to the dealership to inspect the vehicle and sign the docs. Then leave. Please note that the dealership finally did honor their advertised price, the next day. I did end up purchasing the car. More

Erinn Shea is a rockstar!!! Erinn went above and beyond to help me out. She was extremely helpful and communicated every step of the way. Thank you Erinn for all of your help. Erinn went above and beyond to help me out. She was extremely helpful and communicated every step of the way. Thank you Erinn for all of your help. More

Poor service and shady practices My sales rep (from Alan Web Chevrolet), Tony, was fantastic. Thank you Tony for being the best car salesman I have ever dealt with. However, nearly al My sales rep (from Alan Web Chevrolet), Tony, was fantastic. Thank you Tony for being the best car salesman I have ever dealt with. However, nearly all other aspects of purchasing and servicing my vehicle have been problematic. I only return due to the free oil changes from the lube for life program. 1st. I was told in writing I would receive a new battery upon purchase. They merely cleaned the old one. When I brought it to the Sales Manager's attention he said he would have it checked to see if it needed to be replaced. It was oozing corrosion. No sir, it's in writing...replace it. 2nd. The Certified Pre-Owned Checklist had every box checked "up to standards". One of the items is MINIMUM 2 keys/fobs. I pointed this out to the sales manager. His response was "well some only come with one key". No sir, it's in writing, 2 keys. Other items on the checklist that I felt were improperly marked were uneven/poor tire tread. The front driver side tire had fine tread on the outside, but was worn to the wear bar on the inside. Granted, I was offered a new tire after returning three times but would have to wait weeks for the replacement. I chose to purchase my own elsewhere. The wipers smeared water across the entire windshield and a number of fluids were below the minimum line (yes, I understand some need to be checked with a warm engine). When I pointed out some inconsistencies with the report the Assistant Manager agreed the entire checklist needed to be redone. When I brought it in, however, the sales manager only had the service department check those items I specifically brought to their attention. Although there was space to mark what the break pad measurement was, it was never filled in. In their defense the pads were fine, but this only supports my thought that the checklist was not actually performed. 3rd. One of the services of this dealership that was used as a selling point was their Express Lube Services, which states no appointment is necessary for these services. When I arrived, with no appointment, I was told this location does not offer Express Lube Services and that appointments are needed for all work to be performed. I subsequently spoke with the service manager, I believe her name was Stacey. She told me they no longer offer these services. I pointed out it is still listed on their website and signs adorn their building advertising such service. Her response was that they have asked the GM to have them removed. This was nearly two years ago. These advertisements are still online and in house as of two weeks ago. 4th. On more than one occasion my oil change (with appointment) has taken over an hour. I've watched my car sit 30 minutes past it's appointment time before being touched. 5th. 3 oil changes ago the free inspection indicated my struts and shocks were leaking and needed to be replaced. 2 oil changes ago my struts and shocks miraculously had no issues. On my last oil change their printout system for the checklist was not working. A number of services were recommended, but not the struts and shocks. Did they lie the first time? Was the checklist not actually performed? Either way it is difficult to trust their recommendations. 6th. I obtain a random text asking me to review them. Despite being unprofessional asking me for my name, (who wants to trust a stranger calling or texting with no verification of who they are) it was filled with misspellings and grammar errors. Nitpicky perhaps, unprofessional for sure. She was polite and friendly in her texts, however. 7th. In selling me their warranty I was told the length of time in miles is on top of what the vehicle already had. The fine print said otherwise (total miles on odometer). I informed them I was in route sales and did a large amount of driving, and asked if it would impact warranty requirements. I was told no. Again, the fine print said otherwise (must follow severe driving maintenance schedule). I was told this super-dopper high end warranty covered every little nut and bolt except wearable items lile brake pads and wipers. Again, the fine print said otherwise. Due to these events it I will not purchase a vehicle from any Alan Webb dealership, nor will I use their service department for any services other than the already paid for Lube for Life unless I feel it is emergent. Furthermore, the reaction from Nissan will keep me from purchasing any of their vehicles again. Thank you for inviting me to review your business. More

Great Love the staff they are so friendly and nice to work with. The cars are clean and the staff was friendly what else would you need Love the staff they are so friendly and nice to work with. The cars are clean and the staff was friendly what else would you need More

Very good The service was very good I would by again in the future tell friends how great the service was and they we're very friendly and knowledgeable The service was very good I would by again in the future tell friends how great the service was and they we're very friendly and knowledgeable More

Amazing expierence by Will fortune Will Fulton was amazing he is bye far the best salesman that I have ever dealt with hands-down I will recommend all my friends to him. This was by Will Fulton was amazing he is bye far the best salesman that I have ever dealt with hands-down I will recommend all my friends to him. This was by far the best expierence that could have been. Very friendly, out going, personable, no pressure and very courteous. Absolutely the best expiernce More

unexpected day Everyone was easy to talk to and friendly. My car was having issues so I was starting my search for a replacement car. I told them that I would not Everyone was easy to talk to and friendly. My car was having issues so I was starting my search for a replacement car. I told them that I would not be purchasing today and I was just narrowing down my choice. But Will was very accommodating at helping in my search we actually came across the car I wanted to buy. More

Great experience Josh worked with me to get me in a car that I liked as well as payments I could afford. I have purchased through alan Webb before and I will do again. Josh worked with me to get me in a car that I liked as well as payments I could afford. I have purchased through alan Webb before and I will do again. More

Friendly Everyone was friendly and observant. Josh made sure to keep us informed on every step of the process as well as comfortable while in transition period Everyone was friendly and observant. Josh made sure to keep us informed on every step of the process as well as comfortable while in transition period. More

Very helpful Anthony was extremely helpful in the process. He was straight forward about my budget, my expectations and was patient as we reviewed the many availab Anthony was extremely helpful in the process. He was straight forward about my budget, my expectations and was patient as we reviewed the many available options. No pressure, just looking for the best fit for our family. Anthony was completely transparent about the sales process and made it very comfortable to purchase a new car. Finance Manager A.K. was fantastic too, made it a simple straightforward process. More