Alan Webb Nissan - Service Center

Horrible experience Service advisor has a bad customer service attitude. No one communicates with in the dealership. No good communication or follow ups from dealersh Service advisor has a bad customer service attitude. No one communicates with in the dealership. No good communication or follow ups from dealership to client. Took my new vehicle to get work done and end up with a new paint job and several days returning to the dealership. And no one offer anything to make it right, if anything I ended up with a vehicle that has a worst paint job than stock. Overall horrible horrible experience. More

Buying a new truck was able to service my old truck While buying a new truck they where able to service my old truck while i waited on paperwork for my new truck - was happy they were able to work me i. While buying a new truck they where able to service my old truck while i waited on paperwork for my new truck - was happy they were able to work me i. Without an appointment More

Bad transmission with 7000 mi on car My transmission was going out with only 7000 mi on it .they rebuilt it and it leaked fluid all up my driveway they said they would get somebody come a My transmission was going out with only 7000 mi on it .they rebuilt it and it leaked fluid all up my driveway they said they would get somebody come and clean it up it’s been almost 2weeks and nothing has been done and I’m not sure if the transmission is completely fixed. I left out the part where I took it back so they could tighten whatever they left loose. NOT VERY HAPPY 😡 More

Lost my appointment and made me wait You forgot to write down my appointment, failed to have my oil on hand, charged too much for fuel filter replacement and made me wait over 2.5 hours. You forgot to write down my appointment, failed to have my oil on hand, charged too much for fuel filter replacement and made me wait over 2.5 hours. Lousy service center!!! Curtis however was excellent to deal with. More

Easy and pain free Easy from start to finish. Easy to schedule online, pulled right in, they had me checked in and out within 45 minutes. Nice comfortable lounge for t Easy from start to finish. Easy to schedule online, pulled right in, they had me checked in and out within 45 minutes. Nice comfortable lounge for those who need to wait. While I was waiting it seemed all customers were happy with their experience. Good job Alan Webb Nissan! More

Really nice people, good job but need better communication The people at Alan Webb treat you like a VIP. I appreciate that they value their customers and are knowledgeable about the vehicles. My damage was The people at Alan Webb treat you like a VIP. I appreciate that they value their customers and are knowledgeable about the vehicles. My damage was extensive and the vehicle looks new. It took longer than I expected but the wait was worth it when I saw how nice my car looked! I am a happy Nissan owner and will be for a long time! Kathy Frisbie Real Estate Broker More

Peace of mind Had new brakes installed. Shortly afterward heard a new noise and made an appointment. They checked it out and gave us peace of mind. At no additiona Had new brakes installed. Shortly afterward heard a new noise and made an appointment. They checked it out and gave us peace of mind. At no additional cost. More

Maintenance It's so nice to just drop my car off for maintenance and know the mechanics take care of everything. My husband is so happy he doesn't have to worry a It's so nice to just drop my car off for maintenance and know the mechanics take care of everything. My husband is so happy he doesn't have to worry about anything other than drop off and pick up every 6 months for maintenance. More

engine light on. Could not get code. Turn light off. Engine light came on. They could not get a good code reading. After four hours of trying I requested they turn in off. If it comes on again I will Engine light came on. They could not get a good code reading. After four hours of trying I requested they turn in off. If it comes on again I will return to see if a code can be determined. As I sat there for four hours I did observe how Curtis handled different situation with customers. He has a gracious personality that seem to be a comfort to customers who interacted with him. Hopefully my next appointment won't take four hours. More

Great It was a great experience, the only thing I wish they had topped off my washer fluid. Not a big deal just thought hey might have. It was a great experience, the only thing I wish they had topped off my washer fluid. Not a big deal just thought hey might have. More