Albany Subaru

Always fast and exceptional customer service. I live in Oakland and still drive all the way to Albany to get my car serviced! I live in Oakland and still drive all the way to Albany to get my car serviced! More

Don Meyers is great! Very knowledgeable, helpful, and funny—a pleasure to work with. Everyone else was very nice too. Very knowledgeable, helpful, and funny—a pleasure to work with. Everyone else was very nice too. More

I so appreciate Peggy Martinez who went above/beyond in my extreme situation. I was extremely rattled because I heard a loud bang four blocks from dealership, but tires not flat when I arrived at dealershi my extreme situation. I was extremely rattled because I heard a loud bang four blocks from dealership, but tires not flat when I arrived at dealership, but got phone call that tire went flat when driven to service area, tire size not available until after holiday/spare tire totally brittle(never used) not available, holiday, yet Peggy made everything alright, knew loaner needed/kind for my capabilities, and calmed my fears. So grateful. Maintenance items done, tires in place, call to pick up my car after holiday. Peggy really cares and is a problemsolver - Brava! More

Scheduling a 60k service was fast. Stadf very friendly and courteous. Was informed promptly of any additional work needed and the cost if the work. Work was completed without delay. Stadf very friendly and courteous. Was informed promptly of any additional work needed and the cost if the work. Work was completed without delay. More

This dealership is excellent. I purchased my car there and the service department is excellent too. I purchased my car there and the service department is excellent too. More

Great service and very happy with the performance of my car. I am highly satisfied. car. I am highly satisfied. More

The service here has always been prompt, courteous, and able to solve the need. I also apprefiate being given a ride home when the service will take more than a short time. Also, several times they have f able to solve the need. I also apprefiate being given a ride home when the service will take more than a short time. Also, several times they have fixed some minor problem without any charge. Thanks! More

Bought the car because I like it. Wouldn't go back to the dealership. Installed after market option that wasn't requested, wouldn't remove it, and required me to pay for it. Wouldn't go back to the dealership. Installed after market option that wasn't requested, wouldn't remove it, and required me to pay for it. More

I am extremely unhappy that I still had a prepaid service which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained that at times the alert happens saying "keep your eyes on the road"when it should not.. At times it does this notification dozens of times during a trip. Somehow this showed up on the service paperwork as "audio unit is acting erratically with screen blanking" This is not what I reported. There is no blanking of the screen. just the keep your eyes on the road signal malfunctioning. As it does this intermittently I understand it is difficult to diagnose. I was hoping this is a known problem with a standard solution. Apparently not. There is an additional phenomenon that again is intermittent, lasted a number of months but not recently. When I approach the car the locking system click up to 5 or six times before the door unlocks. Again I was hoping this is a known problem but is apparently not. The quote for the diagnosis for this and the other problems was well over 1000 dollars. I declined all except for the water leak into the spare compartment. This was fixed at a cost of 199 dollars. More

Clear explanations, no hard sell, above and beyond service from Peggy, courteous and aware staff at all levels. service from Peggy, courteous and aware staff at all levels. More