Jay Parafina

I drove through the tunnel, away from my local Subaru dealership service center because they refused to help fix something under warranty on a brand new car- their rational was that they couldn’t because dealership service center because they refused to help fix something under warranty on a brand new car- their rational was that they couldn’t because it wasn’t purchased there- something Subaru of America will probably have issue with. Albany took me right in, within 5 minutes found the issue the other shop didn’t/wouldn’t, fixed me up, and I was out within the hour. More

by monosmanos Verified Customer Verified Customer

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Service department seems well organized with courteous staff and pleasant waiting room. Express service is a plus. Jay Paraffin is especially friendly and helpful in explaining alternatives, etc. staff and pleasant waiting room. Express service is a plus. Jay Paraffin is especially friendly and helpful in explaining alternatives, etc. More

by helfandphotography Verified Customer Verified Customer

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Jay was helpful and professional. They were able to resolve my issue of the CEL even though no repair was required. They incorporated the warranty which I appreciated, and they follow They were able to resolve my issue of the CEL even though no repair was required. They incorporated the warranty which I appreciated, and they followed up after which was nice. More

by p.h1618 Verified Customer Verified Customer

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Clear communication, super clean facility, work completed early nearly every time. Service recommendations and options are explained in simple terms. early nearly every time. Service recommendations and options are explained in simple terms. More

by Zephyr Verified Customer Verified Customer

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Everyone is always friendly and welcoming. Very knowledgeable for any questions asked and efficient with every service I've brought my vehicle in for. Thank you! Very knowledgeable for any questions asked and efficient with every service I've brought my vehicle in for. Thank you! More

by alfredsueno Verified Customer Verified Customer

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I can't say a bad thing about my experience with Albany Subaru. Everyone is kind and considerate. We were in and out with a loaner very quickly. The work was done in a timely manner with our service guy ke Subaru. Everyone is kind and considerate. We were in and out with a loaner very quickly. The work was done in a timely manner with our service guy keeping us apprised of any extra work needed. More

by ellynkutch Verified Customer Verified Customer

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Outstanding, thorough and efficient service diagnostics when my Subaru Forester suddenly, occasionally stopped displaying all dashboard indicators while driving. The tech did a road test and then updated when my Subaru Forester suddenly, occasionally stopped displaying all dashboard indicators while driving. The tech did a road test and then updated the car’s software. That seems to have fixed the problem. More

by marlenekeller9577 Verified Customer Verified Customer

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Great service, I got routine maintenance done through the cardoc program and had a loaner car while they worked on it. cardoc program and had a loaner car while they worked on it. More

by LZYSCOVICH Verified Customer Verified Customer

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Easy to make appointment online. Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee and some snack. The whole shop is well organized and clean. More

by sirinirundorn Verified Customer Verified Customer

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Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified. More

by Mark Estes Verified Customer Verified Customer

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