Albany Subaru - Service Center

Excellent service always. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. More

Great service department; friendly and professional staff. My last visit was the first time I used their lounge- very impressive and accessible. staff. My last visit was the first time I used their lounge- very impressive and accessible. More

Quick and easy access, friendly staff and timely delivery. I would recommend this dealer to friends delivery. I would recommend this dealer to friends More

I don't want to write fifteen word minimum but I can walk to it. to it. More

Great service, detailed answers to all of my excessive questions, a fantastic loaner car, and friendly and helpful people all around. questions, a fantastic loaner car, and friendly and helpful people all around. More

They are always great! Such a nice staff and very helpful. My car is always finished quickly Such a nice staff and very helpful. My car is always finished quickly More

Car was serviced on time as promised. It is very straightforward to make an appointment online. It is very straightforward to make an appointment online. More

SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

This was my the first time visiting Albany Subaru. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. More

They couldn't deal with my inoperable Starlink system, other than that it was great. other than that it was great. More