Selina Mejia

I was super impressed with Michael Wu. He did NOT press me to purchase until I was ready. I met one salesperson who really pressed me. I did not go back to that dealership. I do not feel v He did NOT press me to purchase until I was ready. I met one salesperson who really pressed me. I did not go back to that dealership. I do not feel valued or respected when that happens. With Michael I felt like just hit it off. He is kind, considerate, respectful. More

by brsronda Verified Customer Verified Customer

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fast friendly service, rep was thorough and explained everything on checklist and did not pressure me in any way everything on checklist and did not pressure me in any way More

by bonniemarshall375 Verified Customer Verified Customer

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Everyone was most helpful and courteous. .Jason was very helpful at check in. I forgot to say the windshield wipers needed changing. When I picked up my car the person at the payment desk cal .Jason was very helpful at check in. I forgot to say the windshield wipers needed changing. When I picked up my car the person at the payment desk called him and they were changed before I left. The young woman who drive me home was very sweet. I noticed that she waited to be sure I got into my house before she left. The gentleman in the service department was fast and kept me well informed while the windshield wipers were changed. All in all I had an excellent experience that day. Thank you to everyone who worked on my car. Your efforts are appreciated! Jane Cavalli More

by JANIEANDGUY_CAVALLI Verified Customer Verified Customer

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I give the service department the highest rating for all the rating categories listed below. I highly recommend this Subaru service center! the rating categories listed below. I highly recommend this Subaru service center! More

by CEPECITY Verified Customer Verified Customer

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I was able to purchase the Subaru I wanted with minimal effort and time. The staff was courteous to me and made every part of the process easy for me. A big shout-out to Fio who helped me with the purchas effort and time. The staff was courteous to me and made every part of the process easy for me. A big shout-out to Fio who helped me with the purchase - she is warm and friendly- I felt like I have known her for years! I hope I correctly identified the name of the young woman on the. finance team- She was amazing too! I had some nice gentlemen help get home with my new Subaru too! Everyone was amazing! More

by VBEHRING Verified Customer Verified Customer

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From our initial visit, coming in to test drive our 1st Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subar Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subaru has a program for rescue dogs, since we do have a rescue dog in our family. Service group is also a great team! Poon and the rest who have worked on our Subbie. The lounge is a plus as always whenever coming in for service, a place to catch up on down time while waiting for our Crosstrek. Hopefully when it's time to add another Subbie we can definitely find one again here at Albany. More

by riverrod3 Verified Customer Verified Customer

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The Albany Subaru repair shop is extremely well run, clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. Alan had explained all the maintenance that would be included and we went over pricing. Then he told me the car should be ready in about 90 minutes. I’ve used this Express Service before and they are very accurate. Usually I walk along Solano Ave and they text me when the car is ready. This day it was raining so I just waited in their comfortable guest lounge (tea, coffee, water and snacks available). When the service was finished Alan went over the inspection and suggested additional services that needed attention and the costs. I was short on time but told him I’d schedule those repairs soon. All the reps are very helpful and I’ve been very pleased with them. I’ve been coming here since 2018 when I purchased my Subaru. More

by linpeacock Verified Customer Verified Customer

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My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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I'll give 4 star to the dealership but 5 star for our sales asdociate Rick Riise. Rick help me and my during the dealing process with ease and care. However, it was already late at night when we took our sales asdociate Rick Riise. Rick help me and my during the dealing process with ease and care. However, it was already late at night when we took our new Forester. The next day, I noticed a slight long scratch on the rear end bumper. I think it may have cause it during detailing. As I said was late in the evening. Also, we didn't get an assistance on explaining the cars features. I had to schedule it a few days later. In addition, when I had may car scheduled for catalyic converter etching, I give 4 star to the technician. I didn't expect to be done on the same day I drop off the car. However, when I picked up the car. I noticed a gum stucked on my right glass window. More

by Francisco Verified Customer Verified Customer

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