Albany Subaru - Service Center

After wasting 3 hours getting it towed into the shop, I was charged $250 to diagnose a problem that was very likely caused by their own labor: loose bolts on the starter from a previous service. Would have was charged $250 to diagnose a problem that was very likely caused by their own labor: loose bolts on the starter from a previous service. Would have been cheaper to replace entire starter under warranty for $100 deductible but they insisted on higher price for lower service. Didn't apply agreed-upon discount promotion to final cost. Generally frustrating experience. Sales dept. reduced already-low buy-back offer while car was in for service. Ultimately sold my car to Carmax the next day and will thankfully not deal with Subaru again. More

Great service and proactive treatment for every request so far. Highly recommend this service center and the personnel. so far. Highly recommend this service center and the personnel. More

I appreciate Torii"s help in coordinating my outback repair. Having a loaner was great and the staff were courteous and helpful. My car is running well again. repair. Having a loaner was great and the staff were courteous and helpful. My car is running well again. More

always have a great experience when I take my car in for service. Victoria is friendly and knowledgeable. service. Victoria is friendly and knowledgeable. More

Some jerk broke my right rear quarter panel window a week after I bought the car. I called; the window got ordered; I made my appointment; and the window got replaced in the time that was promised. The appoi after I bought the car. I called; the window got ordered; I made my appointment; and the window got replaced in the time that was promised. The appointment was a week after the glass came in, and I could have wished for an earlier appointment. I was warned that the glass replacement person/persons are very busy. I don’t remember who I worked with . More

Worst place ever wouldn’t recommend anyone coming here they don’t fix anything and want all your money out of pocket they don’t fix anything and want all your money out of pocket More

They are very friendly and helpful. Very easy process and my car was done early! Very easy process and my car was done early! More

Very good service with a helpful and pleasant staff. I would recommend this service department. I would recommend this service department. More

Torii and the service team went above and beyond in the care and consideration given to me and my car! care and consideration given to me and my car! More