Albrecht Subaru of Wakefield - Service Center

Efficient, friendly service. Easy to schedule. Several spaces available for waiting. Updated by text; ready on time. Easy to schedule. Several spaces available for waiting. Updated by text; ready on time. More

Very good service always attentive Dave Patty is a very good service advisor always looks out for your needs good service advisor always looks out for your needs More

Always receive top notch service from the service department in general and from "big wave" Dave Patti specifically. Outstanding fast and efficient! department in general and from "big wave" Dave Patti specifically. Outstanding fast and efficient! More

Subaru Review My review on this dealership will be succinct. I had to get fairly straightforward work done, an exhaust replacement because mine was “rotted” as the service rep explained to me. succinct. I had to get fairly straightforward work done, an exhaust replacement because mine was “rotted” as the service rep explained to me. Outside of the abismal communication oversights within the front of house (I was told the car was ready when it was not, and I was never notified when the part I needed ordered was delivered/ready for installation), on the two separate times I had to come in for a singular service I was almost overcharged on both occasions. The first visit when I was informed my car was ready and it was not, I was almost overcharged $400 for labor that was not provided. I had to ask 4 times for the service rep to review the invoice with me, and I was assured multiple times I was saving money when it was clear I was paying more that my original quote. Math is not subjective. The second time I came in when the work on my car was actually being finalized, they almost overcharged me $1000 for miscellaneous parts that couldn’t be identified or explained. I was told at first it was a labor charge (which was listed separately on the bill for a different amount), then I was told it was additional parts. Which parts, however, could not be listed to me. Finally, after 45 minutes of insisting an explanation for the charge, I was told it was a miscommunication from the mechanics in the back and that it was accidentally added to my bill. To be clear, once is a mistake, twice is intentional. I believe fully I was overcharged because this dealership thought they were in a position to take advantage of me, and my lack of knowledge around the automotive repair space. If you going to this dealership and you cannot clearly identify what the items on your invoice are, push back. It might save you $1,400.00. More

I have been going here for many years now. Service is always timely, honest, and efficient. Service is always timely, honest, and efficient. More

Was a seamless appointment for oil change and general maintenance, did not wait long at all maintenance, did not wait long at all More

Excellent and attentive service from Mike! He was outstanding and an asset to your company. Thank you! He was outstanding and an asset to your company. Thank you! More

They did a great job of fixing the parts of my car that needed fixing needed fixing More

Honest service dept, Joe never made me feel I needed to perform work that wasn’t necessary. Price was fair, environment comfortable and work was done with excellence! perform work that wasn’t necessary. Price was fair, environment comfortable and work was done with excellence! More

Very prompt and communicative. I enjoyed his help through the whole process and how clearly he explained ecerything I enjoyed his help through the whole process and how clearly he explained ecerything More