Nicole Pefine
Nicole Pefine at Albrecht Subaru of Wakefield

Nicole Pefine

Service Advisor

Albrecht Subaru of Wakefield

618 North Ave
Wakefield, MA 01880

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4.9
77 Reviews
4.9

77 Reviews

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77 Reviews of Nicole Pefine

April 18, 2026

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Employee Rating

The service was great. The sales person was really nice. I enjoyed the experience. I would go back there again and buy another car. I do think that this survey needing to w More

by JOELLAINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Albrecht Subaru of Wakefield responded

Our team is delighted to hear you found both the service on your Subaru Outback and the sales experience welcoming and hassle-free. We understand the survey felt tedious and appreciate you pointing that out. We look forward to assisting you again whenever you’re ready to choose your next vehicle. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 17, 2026

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Employee Rating

Fast service : friendly , explained things to watch out for too. I’ve scheduled the next visit More

by faliyeva2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Albrecht Subaru of Wakefield responded

Thank you for the excellent rating. We’re glad our team could provide prompt, friendly service and walk you through important maintenance points. We look forward to caring for your Subaru Crosstrek at your next visit. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 11, 2026

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Employee Rating

Great service, timely responses. Explained the services needed thoroughly. Was able to complete services in the time window that worked for me. More

by CHRISODON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Albrecht Subaru of Wakefield responded

Thank you for sharing your experience with our team. We’re glad our timely responses and clear explanations of the needed services made everything smooth, and that we could complete work within the time window you preferred. We appreciate you trusting us with your Subaru. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 10, 2026

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Employee Rating

Very helpful with my vehicle with outside warranty I love the help either getting a rent-a-car She is very helpful More

by JSANTOS1217
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Albrecht Subaru of Wakefield responded

Thank you for the five-star rating. We’re pleased Nicole could help with your Subaru Impreza’s outside warranty and arrange a rental so you could stay on schedule. We look forward to assisting you again with any service needs. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 04, 2026

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Employee Rating

Although communication could be better, overall the experience was positive. We go the service we needed. More

by roosimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner Pitocchelli

Apr 05, 2026

Albrecht Subaru of Wakefield responded

Thank you for sharing your experience with the Subaru Forester service. Your feedback on communication will help us refine how we keep customers informed. We’re glad you received the service you needed and look forward to assisting you again. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 03, 2026

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Employee Rating

Nicole Pefine was very attentive to my repair needs. She listened and followed thu with all stages of my repairs..The videos of under my car by the tech with the discussion of what may be needed for repa More

by KWASTON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kleinowskis

Apr 03, 2026

Albrecht Subaru of Wakefield responded

It’s great to hear that Nicole kept you informed and that the undercarriage videos were helpful. We’re pleased our clear communication throughout the repair stages met your needs. Thank you for trusting our Subaru team and we look forward to assisting with your next service. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

April 01, 2026

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Employee Rating

Recently I too my car in for routine maintenance After about 10 Minutes at home my cell phone started flashing sending messages check engine light was on and my car was off and parked After I More

by Dpiper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Albrecht Subaru of Wakefield responded

We’re grateful you shared how Nicole responded swiftly when your check engine light came on and how Tanner arranged a loaner and walked you through the process. It’s great to hear your Subaru Crosstrek is back on the road after their attentive service. Thank you for the five-star rating and for trusting us with your maintenance needs. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

March 25, 2026

Dealership Rating
Employee Rating

I have always received A+ service at Subaru of Wakefield, from both sales and service. I recommend this dealership to anyone looking for a vehicle. More

by PatriotFlyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Malave, German Deras

Mar 25, 2026

Albrecht Subaru of Wakefield responded

Thank you for recommending us to others. We’re thrilled our sales and service teams have consistently earned an A+ in your experience. It’s our pleasure to care for your Subaru Crosstrek and welcome you back whenever you need us. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

March 20, 2026

Dealership Rating
Employee Rating

Thanks to Nicole. She took care of getting me a loaner car which was needed due to extra time needed for repairs. More

by BOBBYREED
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Albrecht Subaru of Wakefield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

March 16, 2026

Dealership Rating
Employee Rating

Tanner called me very early in the morning to help me deal with the problem that car was having. The dealership took good care of me and my situation. Tanner was very professional, attentive and caring. More

by KATIOUCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner Pitocchelli

Mar 16, 2026

Albrecht Subaru of Wakefield responded

It’s great to hear Tanner reached out early to address your Subaru issue with such care. We’re happy our team could support you professionally. Thank you for trusting our service department. Get Respect at Albrecht Rich Ellison Fixed Ops Director 781-246-3331

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