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Alexandria Volkswagen - Service Center

Alexandria, VA

3.3
29 Lifetime Reviews Review Dealership

29 Reviews of Alexandria Volkswagen - Service Center

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September 29, 2020

"Brought my Passat to Alexandria VW because windshield was..."

- Mark H

Brought my Passat to Alexandria VW because windshield was draining into the car and carpet was saturated. They dried the carpet and cleaned out the drainage tubes but also drained the crankcase by mistake and sent me on my way. A few miles down the road, the car threw a rod and engine was ruined. Alex VW offered me a $200 in supplies or repairs but they wanted over $10k for a new engine. Entirely their fault but I had to pay for a new engine and towing to another mechanic. Don't trust this shady business.

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No
Employees Worked With
don't know
May 22, 2020

"Avoid This Dealership!Purchased a new 2020 Tiguan from..."

- mattrmay11

Avoid This Dealership! Purchased a new 2020 Tiguan from Alexandria VW and it turned out to be the bisgest mistake. The experience was poor at best! I had the pleasure to own a handful of VW and never have I encountered suck rude and arrogant service. The sales team where the only positive part of this ordeal (Thank you Farouk and Aziz). Good luck working with finance (extremely rude and made you feel like a bother by asking simple questions). When closing the deal they made it very clear they made no momey on the deal and her attitude showed that. Ive had the car for 30 day and already had to bring it in for service, what a nightmare. Zero professionalism and no care for your car. I was given a loaner that smelled of cigarettes. When picking up my car a week later my seats where covered a grease and grime with an additional 65 miles on the odometer. When confronted there excuse was "its standard ". Live by my mistake and go to any other dealership, like any other dealership! Or get a 2020 Tiguan SEL for 31,000 OTD and deal with the worst Dealership ever

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No
Employees Worked With
The Rudest Team
January 20, 2020

"DONT USE THE SERVICE CENTERThis place is the epitome of..."

- kennethsack1

DONT USE THE SERVICE CENTER This place is the epitome of a shady car dealership I’ve brought my car here twice and will never bring it back. First time was for a battery replacement; when I went to pick it up the price I was charged was nearly double the price I was quoted. They also recommended nearly $2000 in services, including a 60,000 mile service package when my car only has 36,000 miles. I had the same services performed at another center for $650. The second and final time was for a routine oil change. I scheduled an appointment online but on arrival was forced to join the queue, rendering the advance booking completely pointless. Despite an offer listed on the specific dealer site for a $60 change and filter package, my bill was priced at $85. When I asked why the difference I was told it was for “parts and labor” but that he would knock $10 off for me. When I showed him the fine print of the offer stating parts and labor were included in the $60 price, he then said it was for “proper disposal.” I ended up waiting around for hours. This service center has all the warning signs of disingenuous business practices. No transparency, and associates blatantly lie to justify exorbitant prices despite what they themselves advertise. I would caution anyone considering bringing their car here to think twice and to look into any other service center. Buyer beware!

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Recommend Dealer
No
Employees Worked With
Some rude guy
December 31, 2019

"no appt. service visit."

- caporellikeith

Went to this dealer for a service on my Jetta hybrid. I was from out of town and needed to find a local one for my VW needs. I met with Mr. Rick Collins who was great. He gathered my info and got me in and out without waiting around all day. He was honest and helpful on info I asked about. He took me over to the parts dept. where I had a questions about tires for my hybrid. That's where I met Mr. Fred Mayer, who was great also . He inspected my veh. and gave me an honest answer to my questions. He also was great to have a conversation with. I have to say, both Rick and Fred are a GREAT asset to your dealership. Being Honest and humble is what both have. Keep up the good work that you do.

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Yes
Employees Worked With
Rick Collins, Fred Mayer
May 23, 2019

"Above and beyond..."

- Bill T

Was visiting DC recently and wanted to have my daughters VW Tiguan looked over as she is moving from the area and I wanted to make sure brakes and rest of care were all ok. I assumed that with 46,000 miles on the car that the brakes were close to needing replacement- I was prepared to have that work done. Scheduling the service was as easy as it gets, did that online the night before and had plenty of options to work with for times. I also reserved an Enterprise rental car, figuring the service would be most of the day and didn't want to wait there. When I showed up in the morning, was greeted by the staff who took the car to the service area. I then met with the service advisor, Rick Collins and explained what I was there for. Rick was amazing- advised that the brakes, even at 46k might be fine but that he would get the car in and have it looked at and advise from there. About an hour later, Rick advised me that they did a multi-point inspection on the car. Brakes were only 2/3 worn - nothing advised. They found two pieces of metal in one tire- but were able to remove and did not need further repair (no leak). They advised a couple of service items likely to be needed in the next 12 months or so- but nothing today. They brought the car out of the service area- all washed and looking great- and handed me an invoice summary- NO Charge! That is what I call above and beyond- would recommend this dealership to anyone based on the way I was treated.

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Recommend Dealer
Yes
Employees Worked With
Rick Collins
May 16, 2019

"Over and Beyond Service Department"

- bp1962

There are only two words to express the way in which the service department handled my issue. "over and Beyond" Rick accomodated me without an appointment and made me feel like I was the only customer. Even though they were extremely busy. Thanks again for going above and beyond. B. Powell Accokeek MD 20607

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Recommend Dealer
Yes
Employees Worked With
Jamal Blake, RIck Collins
May 06, 2019

"Multiple VW’s because of the service department"

- Simply-put

Have purchased 4 VW’s from this dealership because of the excellent service department. We live in MD but drive to VA because every person in service is pleasant, on schedule, work quickly and treat us with respect. Thank you f9 providing the level of customer service that will always get 5 stars from me.

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Yes
Employees Worked With
Rick Collins
October 13, 2018

"Basically stole money from us to just mess our car up more"

- savbehrmann

Thanks to the Volkswagen dealership in Alexandria, my car won’t start. I took my car in for a weird noise & after I picked it up, we don’t even have success with jumping it. We even had to jump it in the parking lot at the dealership, and they told us it was just because they “had the battery out for a few days.” We had horrible service when we had the car in the shop, and they even lost my keys for a day. Now we are trying to have them bring it back in to look at it and we have had little to no response from dealership, or compensation for the plus $100 we paid to just have them just look at it. I am now stranded at a target. Extremely frustrating and disappointing.

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Recommend Dealer
No
Employees Worked With
Jessica
June 29, 2018

"Family Owned Dealer Great Service"

- Gwh123

The dealer is an older dealer but does the best work. Every-time I go there I have a great experience. This last time one of the staff was out sick and the service manager Mike Welch took care of me, he keep me up to date with the repairs. Its nice to have a family owned dealer that gives you the that home town feeling. I will recommend Alexandria Volkswagen to all my friends and family.

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Yes
Employees Worked With
Mike Welch
May 10, 2018

"IF YOU WANT TO GET ROBBED, GO TO VOLKSWAGEN ALEXANDRIA"

- Nicolas L.

This garage is a bunch of thieves. $129.90 to tighten a loosened gas cap!!!! My check engine light turned on one day, so I made an appointment for the following morning. Since I was at the garage and it had been nearly a year since my car's last service, I thought I may as well get its 60k mile service. Approving up to $575 to service it, I left confident that it would all be resolved. When I came back, they had charged me $349.29 just for the labor and $179.78 for parts. (FYI, this service is $149.29 more than what VW Sterling charges near Dulles). Despite authorizing a complete service, they charged an ADDITIONAL $129.90 JUST TO TIGHTEN THE GAS CAP which turned off the check engine light. This is pure robbery. It would be hard to believe that they did not see the error code of the yellow engine light while doing the $350 of labor just to change some oil, spark plugs, filters and rotate the tires. If none of the techs would think to tighten the gas cap (the first thing that turns up in a google search of "why is my engine light on", then this is utter incompetence and just a way to charge more money. I highly recommend only going to VW Sterling and working with Bob Derby.

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Recommend Dealer
No
Employees Worked With
James Martin
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