All American Ford of Hackensack

I brought my vehicle in for service (check engine light came on) on 8/6/07. While there I has also asked that they detail the car. It is now 8/8, i still don't have the car back. I've called repeatedly to came on) on 8/6/07. While there I has also asked that they detail the car. It is now 8/8, i still don't have the car back. I've called repeatedly to talk to the service person, and keep getting told he's on the phone and will call me back. I've has this happen previously as well when I brought the vehicle in for service. I sent several customers there early on, they purchased vehicles, but in the end, their experiences have been just as bad. Not to mention their prices are astronmical. i'm getting charged over 700.00 to instal an 80 dollar fuel pump. More

Took my 2001 Ford Focus for the service because of the problem with electrical system. Have been promised that it would not take more than 1 day. At the end of the day, came to dealership and been told " problem with electrical system. Have been promised that it would not take more than 1 day. At the end of the day, came to dealership and been told "Car is not ready". As I found nobody even bother to take a look at the car. To make a long story short, it took 3 days with me constantly calling to the service, to fix 1 hour problem. I was charged $300 for the relay change. Would not recommend. This dealership suck! More

I purchased a 1999 GMC Suburban from their sister company, Great American Chevrolet, on Friday, December 10, 2004. Prior to purchasing the vehicle my husband and I inquired about the brakes on the company, Great American Chevrolet, on Friday, December 10, 2004. Prior to purchasing the vehicle my husband and I inquired about the brakes on the vehicle. We were told by Roberto that, “The brakes are good. Our mechanic checked them and they are good.” I also stated my concern due to the vehicle needing to pass a Pennsylvania State Inspection. I was told that there wouldn’t be a problem, that the vehicle had recently passed a New Jersey Inspection and was good for two years. I was told that in the state of New Jersey, that vehicles MUST be taken to the State DMV for inspection. <br><br>After driving the vehicle at a greater rate of speed, on the trip home, than what the “test drive” in the city allowed, I noticed a “shimmy” in the steering wheel while applying the brakes. I called Roberto Monday, December 13, 2004 to alert him of this and of my concern that there might be something wrong. I also told him that I had am appointment to have the vehicle inspected at a Pennsylvania State Inspection facility on Wednesday, December 15, 2004 and I would let him know how I made out. <br><br>The vehicle failed Pennsylvania State Inspection due to inadequacy of the brakes. While at the inspection facility I was also made aware of the fact that if I should get pulled over by the police in the State of Pennsylvania, that I do not have proper paperwork stating that I own the vehicle. I contacted Pennsylvania Department of Motor Vehicle regarding this and was told that I should have received temporary registration paperwork along with the temporary plate. I also contacted New Jersey DMV to inquire about the vehicle's inspection report and at that time was told that that particular vehicle was inspected at a Private Inspection Facility. Interesting since the dealer told me that by New Jersey law, vehicle must go directly to the state DMV..<br><br>I contacted Anthony, the sales manager, while I was still at the Pennsylvania State Inspection facility to alert him to the fact that the brakes were inadequate therefore failing Pennsylvania State Inspection and that I do not have the proper paperwork for the vehicle to be registered in PA. <br><br>I feel that I was falsely given information regarding the purchase of the 1999 Suburban. It was offered that if I wanted to bring the vehicle back to their facility, they would look at it to see if there was a problem with the brakes. I think this is unacceptable to ask me to not only endanger my own life, but the lives of others by driving the vechicle with the quality, or lack of, brakes on the vehicle for which they specifically told me their mechanic checked and were good. <br><br>It is now January 5, 2005 and I have had the brakes repaired at my expense to make the vehicle safe to be on the road, but I still have not received the proper paperwork to have the vehicle registered in the state of PA or inspected. More