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All American Ford of Hackensack
Hackensack, NJ
1,492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,492 Reviews of All American Ford of Hackensack
August 01, 2015
Excellent Service from All American Ford Kenneth Whyte, my Service Writer, was very responsive, professional and pleasant. The mechanic who serviced my car accurately diagnosed and repaired Kenneth Whyte, my Service Writer, was very responsive, professional and pleasant. The mechanic who serviced my car accurately diagnosed and repaired the vehicle promptly and professionally. The cashier was very pleasant to deal with. And best of all, they have a Shuttle Service to take me to my job, and then pick me up again when my vehicle is ready. They make the entire process painless and with no inconvenience whatsoever. More
by Judyville
Employees Worked With
The cashier - I don't know her name but she was excellent!, Kenneth Whyte
July 31, 2015
FORD "THE WORKS" SERVICE I'VE JUST HAD MY EDGE SERVICED , EVERYTHING WENT GREAT. KEN WHYTE HANDLED THE SCHEDULING, AND WHEN I ARRIVED TOOK EXCELLENT CARE OF ME. HE EXPLAINE I'VE JUST HAD MY EDGE SERVICED , EVERYTHING WENT GREAT. KEN WHYTE HANDLED THE SCHEDULING, AND WHEN I ARRIVED TOOK EXCELLENT CARE OF ME. HE EXPLAINED EVERYTHING TO ME. FILLED OUT THE PAPERWORK AND TOOK MY CAR AROUND. EVERY APPOINTMENT SHOULD WORK SO WELL. THANKS KEN More
by RICHD
Employees Worked With
Kenneth Whyte
July 31, 2015
Very positive buying experience Friendly and focused on total client satisfaction. Exceptional follow-up during buying process. Great product knowledge. Rudy is great sales professio Friendly and focused on total client satisfaction. Exceptional follow-up during buying process. Great product knowledge. Rudy is great sales professional and was very responsive with my questions and concerns. More
by acostara684
Employees Worked With
Rudy Porter, Carlos Marin
July 31, 2015
ReNew of Lease Excellent Sales Consultant and Service will come back for my next one very satisfied also will tell all my friends Showed me everything about the ca Excellent Sales Consultant and Service will come back for my next one very satisfied also will tell all my friends Showed me everything about the car and went over the car with me More
by Ford
Employees Worked With
Rudy Porter
July 31, 2015
Customer service review I recommend this dealership to anyone searching for a new vehicle. Rudy is awesome - a real sales pro who is professional, friendly and efficient. I'l I recommend this dealership to anyone searching for a new vehicle. Rudy is awesome - a real sales pro who is professional, friendly and efficient. I'll be back with a friend this winter who is searching for a new vehicle. More
by New Customer
Employees Worked With
Rudy Porter, Carlos Marin
July 30, 2015
great sales advice from Larry Rubin Larry was great to work with. I think he showed a great price & appreciate his honest service. Very happy w/ my purchase of a 2016 Ford Fusion! Larry was great to work with. I think he showed a great price & appreciate his honest service. Very happy w/ my purchase of a 2016 Ford Fusion! More
by ragans
Employees Worked With
Larry Rubin, Vivian Zarate, Bryan Struk
July 30, 2015
Will return Excellent costumer service was provided and all my questions were answered thoroughly. This is the same great experience I had almost three years ag Excellent costumer service was provided and all my questions were answered thoroughly. This is the same great experience I had almost three years ago when I first leased a vehicle in from All American Ford, thanks to Larry. More
by FDRiv3r
Employees Worked With
Larry Rubin
July 30, 2015
Friendly, helpful and knowledgeable! Just leased the new sporty edge. Our salesman was Rudy Porter. He was friendly and very helpful. He also was very informative about the car. He took t Just leased the new sporty edge. Our salesman was Rudy Porter. He was friendly and very helpful. He also was very informative about the car. He took the time out to explain everything we needed to know about the car. Love my new car! Thank you Rudy! More
by LAF
Employees Worked With
Rudy Porter
July 29, 2015
Surprised to say the least After purchasing my truck from the local dealership (south Jersey), i soon learned that "service" ended once i signed and the truck was mine. Soon af After purchasing my truck from the local dealership (south Jersey), i soon learned that "service" ended once i signed and the truck was mine. Soon after my purchase little problems started to arise. I was bringing my truck in for the same issue almost every month for the first 5 months of owning it. They were an awful dealership to work with and turned an inconvenient situation into a bad one. I stopped into All American Ford to see if i could get a simple oil change while i was up here in the area and almost right away i felt like my faith in Ford was renewed. Ken Whyte was not only professional but met me on a personal level. Maybe he sensed that i needed that after i told him about what i was dealing with but regardless, he really made a difference. He's doing exactly what he is supposed to be doing and then some. Although i regret purchasing my F150 somewhere else, my future business will be at All American Ford. It's worth the trip for many reasons. More
by dalasparias
Employees Worked With
Kenneth Whyte
July 29, 2015
2 Strikes Awful service. Questionable sales tactics. Second bad experience with this dealership within one year. First was on the Sales end. I was interested in Awful service. Questionable sales tactics. Second bad experience with this dealership within one year. First was on the Sales end. I was interested in a new 2014 Explorer limited last July, because of incentives, and was told, by their telemarketing sales rep that there were a few on the lot. I checked the web site in order to verify. I immediately drove down there and was told they don't have any. We're only showing '15 models. I asked about the phone rep & web inventory and was told that A) He was wrong when he said it and B) They only update the web inventory at the end of the month so it isn't accurate. I mumbled something about Bait & Switch and stormed off the lot vowing to never return. I bought a 2013 instead as a low mileage trade at another local dealership. I unfortunately did return with an appointment for a warranty service with these guys along with routine maintenance. After arrangements to drop off, skip lunch,etc, I received a call from Jason stating that they were unable to get to my repairs because they had more ex$$$tensive repairs waiting. Isn't that what appointments are made for? I asked if he can commit to another day if I rescheduled. He replied that any dealer who tells you that they can commit to a specific day is lying to you. Customer service at its finest. I've been driving Audi for years and have had dealer service at both Town & Jack Daniels. Never a problem. Still own a 2004 Explorer purchased originally from Tenafly Ford. Never a service problem. Fool me twice, shame on me. Stay away. More
by JohnM
Employees Worked With
Jason Nazco
