All American Ford of Hackensack

I am treated like family! I have absolutely no reservations about asking for anything when I go in for service and speak to first, Ken Whyte. He explains everything that needs I have absolutely no reservations about asking for anything when I go in for service and speak to first, Ken Whyte. He explains everything that needs to be done and answers any questions promptly and with respect. Every supportive personnel in the service department is just as kind and helpful. I feel like a family member visiting whenever I go in for service for my beautiful 2013 Ford Taurus, Kodiak brown with the Dune Interior that Rudy Porter sold me almost two years ago. I have recommended this dealership to many people and will continue to do so. In the future, for my nephew and niece, I will be returning there to do my car purchasing and servicing business. More

The Works Special I dropped my car off after hours, but a service writer was still there Ken Whyte, he took the time to write up my service needs, even though he was do I dropped my car off after hours, but a service writer was still there Ken Whyte, he took the time to write up my service needs, even though he was done for the day. He was very friendly and helpfule. He called me the next day when the car was done and asking if there was anything else he could help me with. I was pleasantly surprised, I don't remeber a time when a service person was so nice. More

They corrected the problem I brought the car in for Ken was very helpful and kept in contact with me regarding my service appointment. He also stayed a little later to ensure I was able to pick up the Ken was very helpful and kept in contact with me regarding my service appointment. He also stayed a little later to ensure I was able to pick up the car. More

Excellent Service Management The service management team at All American Hackensack is outstanding. Recently, I have been dealing with Jim Sabino and Page DaCosta who are friendly The service management team at All American Hackensack is outstanding. Recently, I have been dealing with Jim Sabino and Page DaCosta who are friendly, courteous, and professional. My 2005 Explorer has been having some issues, and Page along with Jim worked with me to ensure my truck was running without any issues. These two employees have certainly made the service department in Hackensack better to do business with and I will continue servicing my truck here. More

My recent service was just as perfect as the past appointmen As a repeat customer for several years I highly recommend All American Ford in Hackensack. The staff is professional, knowledgeable and friendly. Ke As a repeat customer for several years I highly recommend All American Ford in Hackensack. The staff is professional, knowledgeable and friendly. Ken Whyte is always smiling and gets the job done with as much speed as possible while keeping the customer informed. More

Service experience Major repairs were done quickly and at a reasonable rate and done very well. Service advisor ken Whyte was very knwledgeable and professional as was Major repairs were done quickly and at a reasonable rate and done very well. Service advisor ken Whyte was very knwledgeable and professional as was the mechanic mike More

Professionalism It was such a great experience, Alex was very patience with us as my husband and I had to decide on which car to get.. Very Friendly, professional, go It was such a great experience, Alex was very patience with us as my husband and I had to decide on which car to get.. Very Friendly, professional, good attitude and good customer care. He is so awesome. Chris Haslam in finance is very knowledgeable at what he does. A week later, we went to the service dept. and Ken was ready to assist us..he is an incredible person, very funny and full of humor. What a great team of dedicated employees. GO TEAM!!!!!! More

Service With a Smile I was greeted by Ken, early in the morning to drop off my car for service. He was extremely friendly and professional. He worked quickly and I was I was greeted by Ken, early in the morning to drop off my car for service. He was extremely friendly and professional. He worked quickly and I was able to get a loaner car and get to work on time. More

Solid Service Dept.!Great experience from Start to Finish. I had a great experience at this Service Dept.. Rich was the Service Advisor that assisted me. It was pleasure to work with him. I took my Explorer in I had a great experience at this Service Dept.. Rich was the Service Advisor that assisted me. It was pleasure to work with him. I took my Explorer in for an oil change and to get a few things checked out. When I showed up Rich checked the vehicle in quickly and listened to all my concerns. He then went outside to the vehicle with me to take a listen to a noise I wanted to have checked. About an hour later, I was updated me on what needed to be done and estimates. Rich is a man of few words (lol) but explained EVERYTHING to me very well and thru a diagram showed me exactly what the noise was. Strut assembly needed work done, got the Fuel Delivery System Cleaning done at same time also. I was given a Loaner (Ford Edge) for duration of repairs. Work was done perfect and quickly. Had my vehicle back in 2 days and Freshly Washed (nice touch!). The staff here is amazing! Thank you, to the very Pleasant and Professional ladies that set up my loaner and took my payment.. Thank you Rich for making sure the work was done right and quickly! My Ford Explorer is RUNNING GREAT! Thank you !! More

Emergency repair Ken is the best. Ken helped me resolve a problem with my car and made it happen even though we were in the middle of a snow storm. Very dedicated. Wor Ken is the best. Ken helped me resolve a problem with my car and made it happen even though we were in the middle of a snow storm. Very dedicated. Working long hours as he called me late at night to keep me informed of the status of parts ordered. More