All American Ford of Hackensack

Great service experience This was by far the best service I have ever had since owning my ford. I had a horrible experience buying the car and was really reluctant to think I This was by far the best service I have ever had since owning my ford. I had a horrible experience buying the car and was really reluctant to think I would have to go back to that ford dealer for service. From the moment I spoke to Kenneth on the phone to the time my car was ready the customer service was great. I didn't feel cheated I felt like he genuinely cared. More

Fast Immediate Service Ken took care of my problem on a walk-in no appoitment basis. The best service ever. My impression of dealer service departments has been changed, I'l Ken took care of my problem on a walk-in no appoitment basis. The best service ever. My impression of dealer service departments has been changed, I'll be using them for scheduled maintence. More

Air bag recall Dealing with Ken Whyte is a pleasure and I when I leave after a service appointment, I know that my car's problem and correction has been reviewed by Dealing with Ken Whyte is a pleasure and I when I leave after a service appointment, I know that my car's problem and correction has been reviewed by Ken. Ken goes over in detail what needs to be done ahead of time and then reviews what was completed in servicing the car when I pick the car up. He is very down to earth, pleasant, follows up when I have a question, goes the extra mile in trying to accommodate a customer's needs, and treats the customer like a close friend whose needs are his needs to please. He is up front and never has tried to xx me about a car problem. I hope All American Ford of Hackensack knows they have a great employee on their staff! Chuck More

Unscheduled Servicing Drop by the dealer today to deal with an unexpected break light fault with my vehicle. Ken was pleasant, organized, and was able to quickly address m Drop by the dealer today to deal with an unexpected break light fault with my vehicle. Ken was pleasant, organized, and was able to quickly address my problem so that I could go about the rest of my day. More

15,000 mile check up Ken whyte was friendly and made you feel comfartable was in and out within the hour have brought many cars over the years all american is by far the b Ken whyte was friendly and made you feel comfartable was in and out within the hour have brought many cars over the years all american is by far the best i had toyota chevy mazda would highly recommend all america ford More

Problem Solved... SEE UPDATE... When I dropped off my 2005 Explorer for the second time in 3 months to have a noise checked, I received a phone call saying three peo SEE UPDATE... When I dropped off my 2005 Explorer for the second time in 3 months to have a noise checked, I received a phone call saying three people checked and didn't hear the noise and nothing was wrong with the car. I had to drive to the dealership which is 45 min away from my house just to point out the noise! Once I went and pointed out the noise everything changed and it became a $300 repair after their "discount". The $300 repair consisted of a drive belt and belt tensioner. I looked around and the dealership's part prices are outrageous. I could have done the same exact repair for under $75 with OEM parts. I already spent $4,627.06 to have timing chains replaced which I'm being to doubt if they really needed to be replaced. The employees are nice however nice doesn't fix cars. I wish my experience was better and that I went to another Ford dealer. More

Excellent service from a Professional Expert (Steve Van) Steve Van provided us with exceptional service. He's very detailed and knowledgeable. I would definitely recommend him to my friends and family. Than Steve Van provided us with exceptional service. He's very detailed and knowledgeable. I would definitely recommend him to my friends and family. Thank you Steve Van! More

Thank you All American Ford Mr. Rudy Porter is the best! I can't thank Rudy enough! He made it possible for me to get exactly what I wanted, again! Mr. Rudy Porter is the best! I can't thank Rudy enough! He made it possible for me to get exactly what I wanted, again! More

Service writer !!! Ken Whyte is very friendly and knowledgeable! I have dealt with him for over 4 years now and he is super friendly and tries his best whenever you need Ken Whyte is very friendly and knowledgeable! I have dealt with him for over 4 years now and he is super friendly and tries his best whenever you need him!! My car this time went in for the recall on the 2014 Fusions so we waited for it..which took just abut an hour and half..not too bad at all!! Ken deserves all the salary he is paid and More !! More

Service Took car in my tire light went on, put air in and still on. Took it in and guess didn't put enough air in, they adjusted tire pressure and was in out Took car in my tire light went on, put air in and still on. Took it in and guess didn't put enough air in, they adjusted tire pressure and was in out in no time. More