All American Ford of Hackensack

All American Ford - Great Customer Focus The sales staff was courteous throughout the buying process. During our negotiations, I felt that our sales person Alex, and his manager listened to m The sales staff was courteous throughout the buying process. During our negotiations, I felt that our sales person Alex, and his manager listened to my needs, and brought workable options to the table. More

Very good experience I recently went to the ford dealership just to look and get some pricing because I had a leased car that was time to give back. When we walked in we w I recently went to the ford dealership just to look and get some pricing because I had a leased car that was time to give back. When we walked in we were greeted almost right away by a very friendly salesman who proceeded to ask us the usual quest., were we looking for anything specific and the usual quest. But even took the liberty to look into their database to see if they could find exactly what I wanted. When I told him my situation and what I could afford they worked with me until they were able to get me to the payments I wanted. They weren't pushy at all and I ended up with an even better vehicle than what I thought I could afford. They were very accommodating and I greatly appreciate that, now driving around in the car I wanted but didn't think I would ever get. I Would definitely recommend them specifically Kyle Robinson who couldn't have been more helpful. On another note my boyfriend and I went to 3 other dealerships that day before ending up at your Hackensack location and we weren't greeted by single sales person. Mr. Robinson was professional in every matter and I will be recommending him to everyone I know. I can't say enough about how wonderful of a experience I had. Even down to the end dealing with Mr. Chris Haslam with the Final paperwork. More

Service/Maintenance Ken was outstanding in his professionalism during my service visit. He made my experience pleasant. As I plan to return to this dealership, he is th Ken was outstanding in his professionalism during my service visit. He made my experience pleasant. As I plan to return to this dealership, he is the individual I would like to assist me. I truly believe he went beyound what is expected from "Service". My car was returned within a reasonable amount of time. I would without hesitation recommend Ken as a Service Agent. W F Cleaves More

Pleasant Experience I originally went in to "look" and "see" the type of deal I could get on a Ford Explorer. Rudy Porter greeted me at the door and made my shopping/lea I originally went in to "look" and "see" the type of deal I could get on a Ford Explorer. Rudy Porter greeted me at the door and made my shopping/leasing experience easy and seamless. He explained the differences between the models and kept in mind the sport look I was going for. I never felt pressured by Rudy to make a decision that minute or day. After deciding to move forward with the XLT with appearance package, Rudy informed me of the " sale" promotions and I appreciated his willingness to make the deal happen. Rudy's friendliness, knowledge of the product, and agreeable nature made leasing a positive experience. I would absolutely recommend Rudy to family and friends if they were in the market for a Ford. More

Great Service experience Kenny Whyte went the extra mile to make sure my vehicle problems were resolved quickly. He contacted the third party fleet leasing company and made al Kenny Whyte went the extra mile to make sure my vehicle problems were resolved quickly. He contacted the third party fleet leasing company and made all the arrangements for approvals and warranty work. Kenny kept in contact with me and I did not have to call for info he called me. He also made a great loaner car available to me when repairs went through the weekend. More

Pleasant experience. Ray was professional and friendly. We test drove two cars at the first visit and he brought out cars exactly how we asked for them - the basic model, Ray was professional and friendly. We test drove two cars at the first visit and he brought out cars exactly how we asked for them - the basic model, not the model equipped with leather, moon roofs, etc. We told him and the business manager we were still looking and test driving and there was no pressure to buy. On our second visit we asked to test drive a different car, he brought out exactly what we wanted and spent some time explaining the attributes of the car. He gave my husband and I time to make our decision and then expedited the "tiresome" paperwork process and we drove our new Fusion home. Ask for Ray. Thanks, Ray! More

Great Service kenneth was very helpful and made my service experience easy and fast. my car received the best service and everything was checked. it is all good to kenneth was very helpful and made my service experience easy and fast. my car received the best service and everything was checked. it is all good to go! More

Special Thanks to Kenneth Whyte Who made the experience of my Ford re-call repair a great and pleasant one. He was helping me beyond the service. I had a question about the spare t Who made the experience of my Ford re-call repair a great and pleasant one. He was helping me beyond the service. I had a question about the spare tire and he took time to look for the manual chad search for the answer. He seems eager to leaner about this so he will be able to help others who will ask him about this. More

Ken's the best... great experience - always! Ken is like an old friend. He makes bringing my car for service an enjoyable experience... something I look forward to. Thanks for the great work an Ken is like an old friend. He makes bringing my car for service an enjoyable experience... something I look forward to. Thanks for the great work and great customer service. More