Allen Chevrolet Cadillac

On Monday 6/29, my husband called to schedule a service appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed o appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed our speakers rattled. We did not buy from Allen Chevrolet because we were uninterested in their selection of trucks. Our truck, at the time, was under bumper to bumper warranty until the following day, considering we had a trip planned that would put us over mileage. Cool, that’s why we brought the truck in while still under warranty. My husband arrived and Tim listened to our speaker for 10 seconds and said “I don’t mean to sound like a jerk, but take it back to Bill Crispin where you bought it. They might fix it.” Okay, why did you even schedule us an appointment and waste our time? Absolutely unprofessional. Not to mention, Bill Crispin is located an hour away. We are Monroe locals and were planning on using Allen chevy for the lifetime of our truck. We will absolutely not ever use Allen Chevrolet nor recommend them to even a worst enemy. It took me 5 consecutive calls to reach Tim that day because I was panicked that our truck would no longer be under warranty if not serviced that day. I kept getting his voicemail every time I called so I put my male coworker on the phone to see if he could reach Tim. My coworker was immediately connected with Tim. Either Tim was dodging my calls or Tim is displaying characteristics of Sexism. I will let you decide. Tim only took responsibility for poor service once I asked him to apologize and reassured me he will look into our matter and get back with us to see if the speaker is covered. No one called me. I had to personally call for an update. I mean???? I filed a formal complaint with Chevy for awful customer service. TWICE. Tim stoddard in sales followed up with me and was WONDERFUL. Thought this circus was turning around however, Tim referred me to Mr. John Allen himself. John Allen called, accused me of threatening him because I said if this is not covered for some reason at this point, he needs to make it right and pay for it anyways due to the massive mistreatment and inconvenience or I will blow up with reviews. I guess that’s considered a threat these days? Laughable. Whenever I asked Allen a direct question and he replied “I understand your concern” instead of owning the mistake and answering my warranted concerns. When I asked him why my male co-worker was connected with Tim immediately and I was not he replied: “Our phones do not ring pink or blue.” Classy. I’m not an idiot Mr. Allen. I am an educated, professional woman. Good thing I will be taking my business to Dave White Chevrolet in Toledo Ohio, who asked me to come in ASAP and reassured me they would cover whatever cost. Save your time and money and DO NOT go to Allen Chevrolet located on Monroe St in Monroe MI. Happy to answer any questions management has about my experience, IF and WHEN they even care to follow through on ONE promise. Senior advisors with Chevy are now in contact with me about this absolute train wreck. More

Very polite and curtious service. Was in and out in a very short while with oil change and tire rotation. Very pleased as always. Thank you!! very short while with oil change and tire rotation. Very pleased as always. Thank you!! More

The only dealership I need. MY new Cadillac purchasing experience started six years ago when I was impressed by the service and straight forward manner displayed by Tim Stoddard MY new Cadillac purchasing experience started six years ago when I was impressed by the service and straight forward manner displayed by Tim Stoddard when I purchased my 2014 Chevrolet Impala LTZ. It continued with my dealings with the excellent service from the service department and body shop, and Chuck's crew in express oil change and tires. When time came to look into upgrading to a Cadillac Tim had promoted to sales manager so he turned me over a young and very informed salesman, Derek Berg. We interacted about this purchase for over a year. The process involved a number change of heart and supply limitations but Derek was very supportive throughout. More

My fiance and I went to look at a 2016 Jeep Patriot and she fell in love with it after a short test drive. Josh was great to work with as a sales person and made the buying process smooth, as did April. Af she fell in love with it after a short test drive. Josh was great to work with as a sales person and made the buying process smooth, as did April. After purchase, we had the check engine light, along with another dash cluster warning light come on. (it happens, it's used, we understand completely)...but we had planned an up north trip with the new Jeep previously and had it all lined out. I called Josh at about 3 about the problem and we were told to go ahead and bring the Jeep in as soon as we could (4:45pm ish) We turned the Jeep in for service and were given a 2020 equinox for a loaner to continue with our trip. Allen Chevrolet, through my experience so far, really stands behind ensuring the quality of their vehicles and goes the extra mile to ensure their customer's happiness. More

The dealership at Allen Chevrolet Cadillac was Knowledgeable about the features and operation of the vehicle And friendly to work with which made experience very pleasant Knowledgeable about the features and operation of the vehicle And friendly to work with which made experience very pleasant More

Top notch customer service. Everyone that I came in contact with was polite and attentive to my needs. My experience was a smooth one and I’m pleased with the results... contact with was polite and attentive to my needs. My experience was a smooth one and I’m pleased with the results... More

Always great customer service. I will continue to come to your dealership for service as other dealers did not make me happy at all. In fact when I'm ready to buy a new vehicle I will be giving you a visit. your dealership for service as other dealers did not make me happy at all. In fact when I'm ready to buy a new vehicle I will be giving you a visit. More

Always get kind and professional service. They don't try and sell you something you don't need. Service is quick and efficient. I will continue to use there service. and sell you something you don't need. Service is quick and efficient. I will continue to use there service. More

The dealership was very clean. The sales team was really friendly and welcomed us in. They had the vehicle out front and ready for a test drive. Even during the deal they worked with us to get what we wante friendly and welcomed us in. They had the vehicle out front and ready for a test drive. Even during the deal they worked with us to get what we wanted and was so nice. Would recommen them to any buying a car and would go back again in the future. More

It took some time for us to be greeted even though we had an appointment. Once we found someone the appointment went well. Would recommend to others. an appointment. Once we found someone the appointment went well. Would recommend to others. More