Allen Chevrolet Cadillac

Drove from Toledo to Monroe because we wanted to test drive a Cadillac XT4 and there were none in Toledo. We were met by Joe Donovan who was very pleasant and helpful. We had no intentions of purchasin drive a Cadillac XT4 and there were none in Toledo. We were met by Joe Donovan who was very pleasant and helpful. We had no intentions of purchasing a vehicle that day. We ended up leasing the vehicle from him. He did a great job answering our questions and helping us reach a deal. The dealership personnel were very professional and pleasant. Thanks Joe! More

They never gave me an estimate nor diagnosed my problem They billed me over 600 for not recreating problem.. When the problem happened not two miles after i picked my suv up.. I reported back to dealersh They billed me over 600 for not recreating problem.. When the problem happened not two miles after i picked my suv up.. I reported back to dealership i was told they would call me back and never did and would not take my calls.. Employees used my vehicle for personal use over night. They stole my parts from my vehicle and refused to return to me. Worst service and customer service I have ever delt with. I will not recommend ever giving them a chance to steel from you and charge you for work they had not done. Tried to force me to sign the invoice saying I refused my parts back.in order to pickup my vehicle. Management refused to do anything refused to turn my vehicle over until I paid almost $850.00 in total. I had to take it tp another dealership because I had 5 errors come up on my suv from their shop to my house and would not shift past second gear.. That dealership found a list of problem parts on my vehicle most still under warranty. ALLEN CHEVY will not return my calls or refund my money. Another emoyee offered to refund my money then told me that they would give me a discount of the amount I spent in service center towards another vehicle. A business that should be shut down for dishonesty. I WILL EVER PURCHASE ANOTHER VEHICLE FROM GM DO TO THE DEALERSHIPS LACK OF SERVICE AND UNPROFESSIONAL CUSTOMER SERVICE. GM customer service said they could do nothing about it. The state of Michigan suggested to file a law suite and to let them know the outcome. What a shame that business like this are allowed to do this to customers. More

Brian was extremely helpful and got me my new and used vehicle through him. The dealership has always been good to deal with. vehicle through him. The dealership has always been good to deal with. More

Very professional. Very nice. Well spoken. We showed up about an hour before their closing time. They stayed late so I could get my truck same day! Very nice. Well spoken. We showed up about an hour before their closing time. They stayed late so I could get my truck same day! More

Brian is great at what he does, we went to two other dealerships prior to coming to our appointment with Brian and neither of those two dealerships compared to the service we were provided with Brian. N dealerships prior to coming to our appointment with Brian and neither of those two dealerships compared to the service we were provided with Brian. Needless to say we did purchase our Tahoe from Brian. More

best buying experience I’ve ever had on a classic Chevy truck the dealership and brain worked on a get deal and helped out a lot truck the dealership and brain worked on a get deal and helped out a lot More

My salesman Brian was very helpful in getting me a fair price for my trade in vehicle. He also helped me find a vehicle I liked and could afford. The financing department got me the best rate he could for price for my trade in vehicle. He also helped me find a vehicle I liked and could afford. The financing department got me the best rate he could for my loan. I am very happy with my experience at Allen Chevrolet. More

Brian was great to work with . He was very knowledgeable . Will be back for sure He was very knowledgeable . Will be back for sure More

Craig was excellent in assisting me choose my first car. He was very honest and knowledge. Craig made me feel comfortable with my decision. He was very honest and knowledge. Craig made me feel comfortable with my decision. More

Joe was really personable and worked well with trying to stay within my budget for a used car and to make sure that the car was good to go from the mechanic point of view as well. He also was nice enough to stay within my budget for a used car and to make sure that the car was good to go from the mechanic point of view as well. He also was nice enough to help me move the new vehicle back to my house instead of arranging rides since I was not trading in my other vehicle yet. Would definitely recommend him to anyone looking for a car, new or used. More