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Alma Ford

Alma, MI

4.8
232 Reviews
UNDER NEW OWNERSHIP! We are under new ownership, and our owners are hands on and fully involved in the day-to-day operations of our business. We are the hardest working Ford dealership you will find. Located in Alma, Michigan and proud to serve all of the Central and Mid Michigan Area. Our first and foremost goal is to give you the best possible car buying experience, and always provide you with an honest, transparent, and fair deal. We will work hard for YOU - to get you the exact car, truck, or SUV that you want; and at the best terms to fit your life. We want to put the fun back into buying your new car - we believe that's the way it should be! Built on integrity. Driven by family.
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2051 W Monroe Rd

Alma, MI

48801

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Showing 232 reviews

November 27, 2019

Awesome We have the best sales person Jim and best manager. We will definitely purchase another new vehicle in the future. Thank you Jim and management. More

by rdgrewette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DeLong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager don’t remember his name but he was exceptional , Dave Sedgley, Bryan Holzgen, Bobby Johnson, Mark Leutzinger, Glenn Dittmar, Dave Blasko
Dec 03, 2019 -

Alma Ford responded

Thank you for your support!

November 22, 2019

Outstanding! Couldn’t be happier with my experience. Jim in sales and the service department have gone beyond my expectations I look forward to doing addition More

by llemmen460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting
Nov 26, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

November 21, 2019

Friendly staff, a little buyers remorse. My sales associate was very nice. The manager helped work with the price of the used vehicle I bought. I took a couple of things for granted though, More

by tjbutler03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Dittmar, Lyndsie Davidson
Nov 21, 2019 -

Alma Ford responded

I am sorry to hear that you had less than an exceptional experience! I have reached out to our Sales Manager and team regarding some of the issues you experience during your purchase and delivery. We can not thank you enough for bringing this to our attention as it will help us ensure that this doesn't happen again. If there is anything we can do to ensure another opportunity to earn your business in the future please don't hesitate to reach out to us!

November 20, 2019

18000 mile Service Service department was excellent ! Also took time to explain Sway Control when not to use it . Also was helpful in helping me determine that I don’t n More

by hunterjl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting, Glenn Dittmar
Nov 21, 2019 -

Alma Ford responded

We can not thank you enough for giving us the opportunity to earn your service business!

November 18, 2019

Awesome Lyndsie Davidson was my salesperson. Lyndsie made sure I knew and understood everything that was going on with the paperwork. She also went through th More

by s.elandt14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsie Davidson
Nov 26, 2019 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business and trust! We look forward to working with you again!

November 14, 2019

Excellent service Dave took good care diagnosing and getting the brakes repaired in a timely fashion. The only issue was a low coffee but it was the afternoon so I will More

by kearl4666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Nov 15, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone! We will make sure to have extra coffee waiting for you next time!

November 05, 2019

Oil change, standard service. As always we received great customer service on our visit having the scheduled service interval on our 2017 f350 superduty. The work was performed in More

by allenconstjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Nov 07, 2019 -

Alma Ford responded

Allen thank you so much for taking the time to share your experience with everyone!

November 01, 2019

Used Truck Purchase They were great to deal with and very patient as I looked at many vehicles. Pricing was good and they were very helpful with financing, More

by dave_sedgley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges, Dave Sedgley
Nov 05, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

October 28, 2019

Great work! Alma Ford was very friendly and perfectly helpful! Great customer service and treated me like family! Called all over the state to schedule a service More

by mallory.grimm
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Oct 30, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

October 23, 2019

Somewhat Disappointing Chad, the Finance Manager was great. The worst part of my experience was finding out, after the paperwork was signed, that the salesman let us know th More

by carlsztuczko
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Avram
Oct 30, 2019 -

Alma Ford responded

Thank you for taking the time to share your experience with us. We are very sorry to hear that you have experienced this inconvenience, this is not the norm for the dealership. We hope that you will give us the opportunity to earn back your trust in the future.

Oct 30, 2019 -

carlsztuczko responded

Not the answer that I expected, certainly after I’ve been a loyal customer for 20 years. I would have expected a call to resolve this issue. Based on this response, I will not do business with you in the future.

Nov 04, 2019 -

Alma Ford responded

Carl, we apologize for any inconvenience we may have caused you, this is not normally how we conduct business. This issue was brought to the owner's attention and we will get you a new key ASAP for free. Please let us know when you can come into the store for your new key. There was a miscommunication on our part and we are very sorry. We hope we can earn your business back in the future.

Nov 04, 2019 -

carlsztuczko responded

This past Saturday, we went to another Ford dealership, and they made a second key for us. It’s unfortunate that this could’ve been taken care of much sooner, with a phone call, instead of relying on an online platform, and getting a response 10 days later.

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