Amarillo Hyundai

Although the purchase was positively seamless, this is the worst service department I've ever dealt with. From the lack of professionalism from the 2 service reception girls up front, Marcie and Aubree, the worst service department I've ever dealt with. From the lack of professionalism from the 2 service reception girls up front, Marcie and Aubree, to the Service Manager, Chris. Absolutely not "service" oriented at all. First visit for an oil change was 2+ hour wait with no explanation until nearly the end when I was told they didn't have the oil! 2023 vehicle! This visit I booked an appt on their site for 5:00. Upon arrival, I was told they wrap at 4:00... she "didn't know what I did, but they don't make appts at 5:00." The response to this complaint will be "we're so sorry. Give us a chance to make it right". Surre they will, if I call and beg. They have no interest in keeping a customer. More

Very good job! You all did a very good job! You all did the oil change, the multi point inspection, and a lot of other stuff. I really do appreciate you all! You all did a very good job! You all did the oil change, the multi point inspection, and a lot of other stuff. I really do appreciate you all! More

I purchased a 2008 kia sorento that had cigarette burns all over the car, the radio was making fuzzy noise and after I had signed papers the vehicle was brought to me after they had cleaned it up...When I all over the car, the radio was making fuzzy noise and after I had signed papers the vehicle was brought to me after they had cleaned it up...When I looked at the vehicle originally it was very dirty so I couldn't see the paint....When the car was washed, there were scratches all over the car....The worst I have ever seen.....Looked like it was driven through the forest....They agreed to have someone come in and buff out the scratches.....When I went to pick up my car, there were still a lot of scratches on the car that they didn't fix...The salesperson told me they did the best they could but I didn't believe this......After I took the car, I noticed the outside mirrors wouldn't adjust properly and that the one mirror was loose....I went back to the dealership and they told me to take car to KIA dealership to get these things fixed by warranty...Well, none of these were covered by warranty because the previous owner had hit something with the mirror and wasn't covered, the radio was not the manufacturers radio and warranty wouldn't cover it and the KIA dealer wanted to charge me $500 to fix these items....They also told me that the brakes appear to be going out but this not covered by warranty....Just this week, the gear shift just fell apart and I almost couldn't get it back together to put the car in park.......I am very dissatisfied and feel that I really got a raw deal from this dealership.... More

We were on the way to Amarillo, and our Tuscon barely made it. We pulled in to the dealership for service. We have never had such a great experience with a service department. Oscar was exceptional, info made it. We pulled in to the dealership for service. We have never had such a great experience with a service department. Oscar was exceptional, informanitive, friendly and went out of his way to help get our car fixed, within a 24 hr period, so we could get back on the road. We are from Missouri, and traveling. I would recommend them to anyone. We are even considering buying from them for our next vehicle even though we are 600 miles away. Thanks again Oscar. More