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Anchorage Chrysler Dodge Jeep Ram Center - Service Center
Anchorage, AK
84 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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84 Reviews of Anchorage Chrysler Dodge Jeep Ram Center - Service Center
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September 17, 2021
Nate is the best Service Advisor in the state. He went above and beyond to help me through a very bad situation, often communicating with me 2-3 a day throughout the whole process. Nate’s dedication to cu above and beyond to help me through a very bad situation, often communicating with me 2-3 a day throughout the whole process. Nate’s dedication to customer service does not go unnoticed and he has earned my exclusive business and recommendation whenever I’m needing service or someone is looking for a recommendation. Thanks again Nate! Oliver helped me to navigate through a tricky trade in process. He was professional, helpful, and really listened to what my wants and needs were to get a same day deal done. Along with the Sales Manager and the Finance Manager, Oliver was able to meet my needs and I walked away with a 2021 Ram 3500 Cummins. The entire team from service to sales to finance were able to turn a bad situation for me into something I was very pleased with. They have all earned a lifelong customer in me, and a lifelong sole recommendation from me. Thanks again to all of you! More
by Currytyler32
Employees Worked With
Other Employees :
Service Advisor Nate
Helpful July 24, 2021
Do not buy a Dodge, if you do, your stuck with their terrible service department! Although I have an old Dodge, I've had colleagues with newer vehicles tell me they've had a bad experience with their se terrible service department! Although I have an old Dodge, I've had colleagues with newer vehicles tell me they've had a bad experience with their service department. My vehicle went in for a check engine light and squeaking sound on 26 April - 15 May. 1 week later, the check engine light came back on, and the squeaking sound came back even louder. I was charged around $2300 for the service that didn't fix any of the problems. I called to get it serviced again, and had to wait two weeks for the next appointment. After taking it in the second time, I was given a quote of about $1500. I took it in on 7 June 2021 and is still in the shop till this day, 23 July 2021. Throughout both times the vehicle was in the shop, it was maybe about three instances I was given an update. All the other times, it was me calling on a constant basis asking for an update. Not only did they not even consider fundamental customer service, they were negligent about it. If you buy a Dodge, remember how service will treat from that point on. Do yourself a favor and buy a vehicle from a dealership you know has a good service department. As soon I get my truck back, I'm selling that thing so I never have to deal with Dodge again. More
by JoseMM
Employees Worked With
Mikey
June 29, 2021
service department is on the ball, no waiting, friendly. 2019 Jeep Renegade. Service manager, is nice, took time to meet with us to talk about problems with our vehicle. 2019 Jeep Renegade. Service manager, is nice, took time to meet with us to talk about problems with our vehicle. More
by kathyvel2
Employees Worked With
June 12, 2021
This was a great experience. Don Miller was fast and courteous he answered all my questions fast highly recommend this dealer. But if you do buy ask for Don you won’t regret it. courteous he answered all my questions fast highly recommend this dealer. But if you do buy ask for Don you won’t regret it. More
by SeanR
May 18, 2021
Not my first purchase there but definitely my last. Got the basic I’ll let my manager know attitude. They absolutely could have cared less. the basic I’ll let my manager know attitude. They absolutely could have cared less. More
by zdanewitzmarlene
Employees Worked With
Taylor Risch
February 28, 2021
Warm welcome , politely and not too long for waiting. He gave me a good recommendations for parts and take care more details that I need. Excellent!! gave me a good recommendations for parts and take care more details that I need. Excellent!! More
by Kornthida
January 26, 2021
Scheduled appointment two weeks in advance for a 7am time. Truck was pulled into Shop at 8:30am. Requested oil change for trans and motor, inspect for clunking sound in frond end. 8 hours later they cha time. Truck was pulled into Shop at 8:30am. Requested oil change for trans and motor, inspect for clunking sound in frond end. 8 hours later they changed the oil in my trans. This Shop is a joke More
by klutina2003
Employees Worked With
Mikhail Ugrin
January 24, 2021
Dont waste your time here. I spent 8 hours to get an oil change, Trans oil change. Made appointment for 7AM, my truck moved into the Shop at 8:30. Mikail did a good job of handling upset me, suggest better change, Trans oil change. Made appointment for 7AM, my truck moved into the Shop at 8:30. Mikail did a good job of handling upset me, suggest better communication. Never did get the oil changed in my new 15K motor that is under warranty. More
by klutina2003
Employees Worked With
Mikhail Ugrin
October 27, 2020
I purchased two vehicles within a month. My truck was having issues within 2 months of having it. I brought it in and they said all the issues I reported could not be found. I decided to bring it to Chev having issues within 2 months of having it. I brought it in and they said all the issues I reported could not be found. I decided to bring it to Chevy since the truck is a GMC. Chevy found over $1200 worth of issues. The same issues I said I was having. I called today and spoke to a salesman. His response to me is “ well you bought a used car and it’s going to have issues? What do you expect from us, free repairs on a used vehicle?” This place has no integrity More
by JonL
Employees Worked With
Katherine Mooter
