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Ancira Kia
San Antonio, TX
1,085 Reviews
At Ancira Kia, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Ancira Kia, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Ancira Kia Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Ancira Kia service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday Closed
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,085 reviews
June 13, 2011
What can I say about this Kia dealership, except that Jerry Jewell and Ralph Martinez went out of there way to make certain that I had the Kia Sorento that my family and I would be satisfied with. From t Jerry Jewell and Ralph Martinez went out of there way to make certain that I had the Kia Sorento that my family and I would be satisfied with. From the moment that I made contact with Jerry Jewell via e-mail to the final sale with Ralph Martinez and the finance department. Everyone went out of there way to make certain that I was satisfied with my new Kia Sorento and that all of my questions were answered. OUT STANDING SERVICE... I look forward to doing business with this Kia dealer ship again. More
by LeoelG
Employees Worked With
Jerry Jewel and Ralph Martinez, Jerry Jewell, Rafael Martinez
Helpful May 14, 2011
I bought my new Kia Soul in February and although I was happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management b happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management became aware of these issues though they went above and beyond to rectify any and all concerns that I have had. Jerry Jewell, internet sales, took ownership of the resolution and impressed me with his continuous follow-up even though he was not my purchase salesman. Also Javier Gomez, service department manager, called me personally to offer his assistance in the future. Two things are clear to me at this point. They are in these management positions because of their ability to take care of their customers and secondly that they are truely interested in retaining my future business. I highly recommend if anyone is interested in purchasing a KIA that they consider Ancira KIA and Jerry Jewell. I look forward to the assistance offered by Javier Gomez as I schedule any future routine service. More
by bolillo
Employees Worked With
Jerry Jewell, Jerry Jewell
April 04, 2011
I bought a new car from them and after agreeing on a sale price went to the finance office where I specifically told the finance officer I did not want anything else added to the price of the car he still ma price went to the finance office where I specifically told the finance officer I did not want anything else added to the price of the car he still managed to add on $ 1500.00 of a useless fabric protection and confused us when we inquired about the change in the price of the car and we signed the papers under false pretenses!. This totally turned what had been a very pleasant car buying experience into a nightmare. i would not recommend anyone buying from Ancira again! Buyer beware of the price changes to your agreed price after the sale I recieved a check from Ancira for $1495.00. I consider the matter closed. More
by carlos.gutz
Employees Worked With
Patrick and Gary!
April 01, 2011
This is far the best experience we've had in purchasing a new vehicle. Our salesman Jaime knew exactly what we wanted and delivered what we were looking for. Jaime was very professional and explained every d new vehicle. Our salesman Jaime knew exactly what we wanted and delivered what we were looking for. Jaime was very professional and explained every detail to us about our vehicle. We had a very bad experience at Legend Kia and not only did Ancira Kia beat their price my mom's vehicle came with much more amenities.Financing with Diego was awesome and no pressure. Charles in charge was very attentive and kind. The general manager forgive me ,but I'm bad with names was extremely helpful and gave us no run around. We would definitely recommend Ancira Kia to family,friends and anyone who is in the market of purchasing a vehicle. We just had a pleasant experience and couldn't believe everything was done in one day. My mom is very happy with her 2011 Kia Optima. Keep up the great work Team Ancira! You guys rock!!! More
by jperez009
Employees Worked With
Jaime,Diego,Charles,General Sales Manager
March 31, 2011
Best car buying experience I've had in 37 years of car buying. Not your typical high-pressure circus. They understand and listen--and they understand the needs of the miliraty, both active duty and reti buying. Not your typical high-pressure circus. They understand and listen--and they understand the needs of the miliraty, both active duty and retired. Jerry, Patrick, Gary, and Diego were top-notch professinals. Jason run a high-class operation. If you are going to buy a Kia, you must buy it at Ancira Kia! More
by sapete
Employees Worked With
Patrick, Gary, Diego, Jerry, Patrick Donohue
March 19, 2011
Joe, Patrick and the manager, Gary went out of their way to find the exact vehicle we wanted. The one we wanted sold just before we arrived and they searched for and found an identical car. Great service, to find the exact vehicle we wanted. The one we wanted sold just before we arrived and they searched for and found an identical car. Great service, professional, friendly and an excellent experience. More
by rjlynch13
Employees Worked With
Joe Koch and Patrick Donaugh, Patrick Donohue
March 14, 2011
I took my nearly 6-year-old KIA Amanti to Ancira KIA in 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the deal 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the dealership should by all rights comp the repairs, based on the low mileage (less than 60k). Goodyear gave me a written estimate citing the needed repairwork, and I took it to Ancira KIA, per their advice. I delivered the repair estimate to KIA and explained that Goodyear had told me to go there first, to see if Ancira would get the needed repairs done at no additional expense. The service center at Ancira KIA kept my car for 3 full days before I was finally informed that NONE of the repairs would be covered-- AND tben Ancira charged me nearly a hundred dollars-- for nothing more than the privilege of being without my car for half of my work week. Obviously, had I known Ancira KIA would not stand behind their product-- the car they sold me-- I would never have bought a KIA. Had I known they were going to charge me $100 and refuse to do any of the needed repairs Goodyear had already identified, I would have saved my money and put it towards getting the repairs done at Goodyear. I was utterly disgusted by the callous disregard Ancira KIA demonstrated and will NEVER go back there, not for service nor sales! More
by ElizabethJurenovich
Employees Worked With
Service advisor
March 11, 2011
Searched the internet for a kia rio5 and several dealers came on screen. After a couple of emails and one phone call with Jerry, I had an offer from Jerry. It was an outstanding offer, I didn't believe him came on screen. After a couple of emails and one phone call with Jerry, I had an offer from Jerry. It was an outstanding offer, I didn't believe him at first, and said I would buy if everything he said was true. Since I didn't have a car, Jerry came to my house and picked up both me and my wife and drove us to Ancira kia. I met Joe who filled out the paperwork and then a quick trip to chat with Diego and it was all over. This whole thing happened without stepping inside of a showroom, until we signed the papers. Best new car purchase experience in history. Purchasing a car on the internet may sound tricky, but believe me, with Ancira on the other end, it was a snap. Just know what you want in the first place. More
by tntkia
Employees Worked With
Jerry, Joe, Diego, Jerry Jewell
February 25, 2011
I have given this dealership a bad rating because of I have given this dealership a bad rating because of their horrible customer service. Their finance department kept messing up our paperwork and havi I have given this dealership a bad rating because of their horrible customer service. Their finance department kept messing up our paperwork and having us drive 30 minutes there to sign new papers every time they did. When I went more than twenty-four hours without faxing them a form they requested, they (Gary) contacted my boss at work and lied to him saying I never contacted them back. Luckily for me my boss listened to my side of the story and could see right through the guy. Will NEVER go back to this place again! Gary in finance-rude as can be! More
by jordan99
Employees Worked With
Gary, Patrick
February 17, 2011
By far, the best car buying experience I've ever had (and I’m 53 years old and have bought many new cars)! I used USAA's Auto Circle for recommended dealers and received a suggested discounted price and Anci I’m 53 years old and have bought many new cars)! I used USAA's Auto Circle for recommended dealers and received a suggested discounted price and Ancira KIA. I went on a Sunday to look at cars and possibly buying one the following Thursday. They showed me an awesome KIA Optima EX and made me an offer I couldn’t refuse. Including driving off the lot that day with my new car. The whole process was no haggle, they provided great financing (and beat my own credit union rate by a bunch), I got what I was happy for with my trade-ins (on two cars) and had the best salesman, finance manager and internet manager I've ever dealt with. I drove off the same day with a better price in a luxury EX version (loaded) for a lesser interest rate and better monthly payment than I was expecting for a plain entry level LX version. I would highly recommend USAA's Auto Circle, Ancira KIA and especially with speaking with Big Will. Great folks all in all at Ancira. I plan on writing the owner to express my extreme satisfaction with my car and this car buying experience. HAVING SECOND THOUGHTS NOW ABOUT THE EXPERIENCE. I Have contacted to the GM of Ancira KIA to resolve this. And will provide an update soon (hopefully positive, based on his response). More
by torater
Employees Worked With
Jerry, Big Will, Diego and Gary Glasbrenner, Jerry Jewell, William Brookins
