Ancira Kia

Service department is the worst and is hurting the other departments within the dealership...........In June I had regular maintenance on my Forte including tire rotation. After a few days go by I feel this departments within the dealership...........In June I had regular maintenance on my Forte including tire rotation. After a few days go by I feel this sound coming from the car in the wheel area (it was like a thud sound and it changed based off of speed. So I bring the car back. After the techs look at it they said they could not here anything. Nicole the one working my service, said call me if you hear it again and we have someone ride with you so you can point it out. Ok fine. Well it came back a few weeks later, I bring it in a 2nd time to have it looked at during the same time I had a battery issue. Well this is when it gets bad. The person handling the car on put in for the battery, even after I told him the sound was back. Come to find out he never entered it in to the work order. And well there is more to the Ian story, enough said. Well I ended up taking back a third time. And so the third time was the charm. However the diagnosis didn't make sense. The tech Mike said it was bulges in the rear tires and they need to be replaced. But why did the previous two techs not find that same issue of the buldges. And if that was or is the issue why did it not continue over the last few months. I am unhappy with the service department, timeliness of this issue, and the fact they want to charge me for the tires. The Sales Department get an A++, Parts Department an A and service department F-. If this goes to corporate this is the 7th KIA vehicle we have had and never has the service been this poor. Thank you, Mac More

Had another great experience with the service department at Ancira Kia M.Galvan kept me informed on the progress of the vehicle while it was being serviced and everything was smooth from the beginning to th at Ancira Kia M.Galvan kept me informed on the progress of the vehicle while it was being serviced and everything was smooth from the beginning to the end definitely recommend them they even wash your car which is a plus. More

Quick service, great communication, and they did a great job on my vehicle. I would definitely go back job on my vehicle. I would definitely go back More

Excellent service department! Jason Meise & Mike Andrews are the best! My needs were met & I couldn’t be happier. Jason Meise & Mike Andrews are the best! My needs were met & I couldn’t be happier. More

Ian was really helpful and addressed all our needs. He was very humble and I would recommend speaking with him if ever visiting Ancira Kia He was very humble and I would recommend speaking with him if ever visiting Ancira Kia More

As walk in Mario assisted me,then Cesar came and greet me they both showed me excellent service I would recommend kia!!! they both showed me excellent service I would recommend kia!!! More

Great service. Even the waiting time is great too. They have coffee, water, wifi, etc to make you feel comfortable while you are waiting Even the waiting time is great too. They have coffee, water, wifi, etc to make you feel comfortable while you are waiting More

Excellent service at this dealership and their management. I would gladly recommend it to my family and friends. management. I would gladly recommend it to my family and friends. More

Service appt was within 2 weeks compared to other dealers. Sent reminder alerts about the appt. Service was completed in about 4 hrs instead of all day. Friendly and efficient service manager. dealers. Sent reminder alerts about the appt. Service was completed in about 4 hrs instead of all day. Friendly and efficient service manager. More

The service advisor was very helpful and thorough. The amenities made the wait seem very short. The amenities made the wait seem very short. More