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Anderson Chrysler Dodge Jeep Ram
Rockford, IL
587 Reviews
Hometown - Homegrown! Anderson Chrylser Dodge Jeep Ram is your local Rockford IL car dealer! The Anderson Automotive Group has been serving the Rockford IL area for over 50 years. Our number one goal is to make sure our customers are 100% satisfied with both their vehicle purchase and service and parts needs. If you're looking for a new or used car in the Rockford, IL area please make sure to stop by, email or call. We're located at 5711 E. State St - - right next door to Red Lobster, just a short drive from Machesney Park, Loves Park, Belvidere, Janesville, Beloit or Crystal Lake. We look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 587 reviews
April 14, 2019
Easy and nonpressured to buy a vehicle Never felt pressured to make a purchase. They were fair with a trade in value and I walked away in a new vehicle. Would definitely recomment Never felt pressured to make a purchase. They were fair with a trade in value and I walked away in a new vehicle. Would definitely recomment More
by Renegade17
Helpful April 06, 2019
Johnny did not disappoint! My expectations were far exceeded! Not only did they find my dream Jeep, they did it on a time-crunch! Buying a new car wasn't something I had planned My expectations were far exceeded! Not only did they find my dream Jeep, they did it on a time-crunch! Buying a new car wasn't something I had planned on doing this year (or even next year!), therefore I had absolutely no specifics in mind. So, when an unexpected accident left me without a vehicle, I found myself in a pinch (and with a serious time-limit) before my rental-car insurance coverage expired. Johnny G. and his team made the overwhelming stress of that accident much less painful by doing the "dirty work" for me, searching high-and-low for the best deal, all while working around my night-shift schedule and a 72-hour timeframe! I can't imagine how much "behind-the scenes" work was put into meeting my picky standards, but it was SO appreciated! Johnny felt like family from the second we met him, and Keith gave me invaluable financial advice that I hadn't even considered. These guys are the real deal! More
by Katy
April 01, 2019
Experience Johnny was very informative on the vehicle . Very friendly and not pushy. Took his time to explain the features and allowed me to interrupt and ask mo Johnny was very informative on the vehicle . Very friendly and not pushy. Took his time to explain the features and allowed me to interrupt and ask more . More
by Corawhitmire
Employees Worked With
Blake Fanning, Johnny Garner
March 23, 2019
Great sales staff. Salesman was great to deal with and was fighting for my every request the best that he could. Excellent selection of vehicles to choose from too. Salesman was great to deal with and was fighting for my every request the best that he could. Excellent selection of vehicles to choose from too. More
by Jimbob
March 22, 2019
Ridiculous 3rd purchase from an Anderson dealership, 3rd bad experience. I wish I had more good things to say about my experience at Anderson Dodge but unfortuna 3rd purchase from an Anderson dealership, 3rd bad experience. I wish I had more good things to say about my experience at Anderson Dodge but unfortunately that list begins and ends with the salesman Josh. I will say he worked hard to get the deal done and was very professional to deal with. Now onto to the bad. The vehicle had a new engine installed and came with a 3 year, 100K mile warranty. I was told I would receive paperwork about this to prove it was covered and have received nothing. I specifically asked if the brakes had been done after they took it in and was assured they had. Yet I haven’t made my first payment yet and the front ones are squealing signaling the pads need to be replaced. Within a week of buying my vehicle I noticed the emergency brake cable was hanging extremely low. I took it in and received a call saying it was fixed. When I arrived to pick up the vehicle, the cable was hanging just as low as it was before (4-6 inches below the frame rail). When I questioned this, they tried to tell me that it is meant to hang that low. When I pointed out that I install this part at a auto manufacturer as my job 40 hours a week, he changed his tune and made a 2nd appointment the next day to get it fixed properly. I said at that time that I did not have 2 hours to wait there the next day and was assured that it would not be nearly that long. The next day it proceeded to take 1 hour and 45 minutes to get this repaired making me late to my daughters event. No less than 20 miles after leaving the dealership, my check engine light came on. I had it scanned the next day and it said very small emissions leak or loose gas cap (code could be either). I purchased the new gas cap and reset the code. Within 5 miles, the check engine light came back on with the same code. The next step was to locate and replace the EVAP System Integrity Module. When I located it, much to my surprise, the electrical connection was not only disconnected but the wire was also tucked behind the canister. I spoke to mechanic friends, part vendors who deal with this specific part, and a repair guy that repairs this part and all of them said if it was disconnected or malfunctioned it would trigger a check engine light within 20 miles. I was also told by one of them that he has seen technicians that are “irritated with a customer” disconnect this module to send them on a wild goose chase of parts, time and money. There is absolutely no way this part came unplugged by itself and managed to tuck itself behind another part. It was done intentionally and the only person who was underneath my car in the timeframe works in the Anderson Dodge garage. Avoid this place at all costs. If Josh ever goes somewhere else, I would work with him again but Anderson will never get my business again and if anyone ever asks about this place I will dissuade them from going there. More
by rjohns1908
Employees Worked With
Josh Coyle
March 22, 2019
Best people Dealer was easy to work with and very friendly. The finance guy was just as friendly. I was very impressed with both of these two gentlemen their frie Dealer was easy to work with and very friendly. The finance guy was just as friendly. I was very impressed with both of these two gentlemen their friendliness as experience was amazing. More
by Jv700
March 20, 2019
Best Salesman Ever! My husband and I had the best experience ever at a car dealership. From the time we walked through the door we were greeted with the best customer ser My husband and I had the best experience ever at a car dealership. From the time we walked through the door we were greeted with the best customer service by John G.. He made buying a new car a smoothly as it could be not cutting any corners and telling us what he COULD DO for us. It worked, I walked out with the SUV that I wanted. Again BEST experience ever.... Ask for John G and tell him I sent you!!! 😉 More
by Ambie88
Employees Worked With
Johnny Garner
March 20, 2019
Great experience Good buying experience took care of me even after the sale. Friendly staff in all departments I dealt with. Would definitely purchase another vehicle Good buying experience took care of me even after the sale. Friendly staff in all departments I dealt with. Would definitely purchase another vehicle from them again More
by D91
Employees Worked With
Nick miller, Blake Fanning, Johnny Garner, Joshua Carey
March 16, 2019
Purchase of 2019 Wrangler Rubicon JL Purchased a new 2019 Wrangler Rubicon JL. Salesman - Zagit "Z" for short, excellent service... "Z" was very patient, it took us from before Christmas Purchased a new 2019 Wrangler Rubicon JL. Salesman - Zagit "Z" for short, excellent service... "Z" was very patient, it took us from before Christmas until end of January to decide what we wanted for options etc...We've bought 3 new Wranglers and a Cherokee at other dealerships & had some bad experiences with salesman not wanting to gives us what we wanted but trying to sell us something else. We were leary but Z assured us he had no problem selling us "exactly" what we wanted. To make this long story short he did exactly that. Best experience yet & the finance/business manager Keith was just as professional. The numbers we were quoted didn't change once we sat down to sign (had that happen in the past). Keith had some great advice multiple options & no pressure at all. What more can you ask? Finally driving off with a new vehicle & no regrets & feeling good! P. S. Manager Bill Williams was also very helpful dealing with Chrysler in getting us a loyal customer discount! More
by C'hellayellarubi
March 08, 2019
If you’re a woman don’t bother I brought my Jeep in for repairs and was not treated fairly by the service department. When questioning my bill I was told I requested for unnecessary I brought my Jeep in for repairs and was not treated fairly by the service department. When questioning my bill I was told I requested for unnecessary parts to be repaired and ended up having to pay for them. Also, the spare key fob I needed made, didn’t work and was missing a part. The car wouldn’t register it and I needed to make another trip in there to have it fixed. I spoke to the GM who told me that the service guy and myself “had a personality mismatch”. I nor my concerns were taken seriously. If it were my husband that brought the Jeep in he wouldn’t have been dismissed as I was trying to explain what was wrong. The service guy actually took his hand, waived it, dismissing me when I expressed concern on a traction control light that came on and wouldn’t go off. So to all women driving Jeeps that need repair- take it somewhere else. Let my experience save you the hassle and disappointment I experienced. More
by Jeeplady03
