Anderson Toyota Lexus

Positive Fun Experience I enjoyed working with Ron at Lexus of Rockford, he made the process fun and relaxing. He is highly knowledgable on the car features and functions. I I enjoyed working with Ron at Lexus of Rockford, he made the process fun and relaxing. He is highly knowledgable on the car features and functions. I have already recommended him and Toyota to a co worker! More

Multipoint Inspection Brad Kahle couldn't have been better. Previous to today, I'd had several bad experiences with service departments. Today was such a refreshing chang Brad Kahle couldn't have been better. Previous to today, I'd had several bad experiences with service departments. Today was such a refreshing change. Things couldn't have gone any smoother, and the staff I interacted with couldn't have been any friendlier. More

Tranmission replacement under warranty My past experiences with Anderson Toyota have all been excellent or good. Consequently, I have given them an overall rating of good. However, I woul My past experiences with Anderson Toyota have all been excellent or good. Consequently, I have given them an overall rating of good. However, I would rate my most recent experience as fair primarily because of a lack of communication. I took my 2014 RAV-4 in for a transmission leak and ultimately had to have the transmission replaced. As far as I can tell a week later, they did a good job with the replacement, that is not my complaint. I am upset that I was not "kept in the loop" about the problem and what had to be done to correct it. When I called them, I received updates but not once was I contacted by the service manager regarding what was wrong or how many days it would take to repair. This was the case even though I specifically asked to have him call to update me on what was wrong and why it was taking longer than expected. A simple phone call would have gone a long way in changing my evaluation from fair to excellent More

EXCELLENT Service EXCELLENT customer service. The Anderson team went above and beyond to put me into the truck I needed. Kim Rizvi is an example for the rest of the car EXCELLENT customer service. The Anderson team went above and beyond to put me into the truck I needed. Kim Rizvi is an example for the rest of the car dealers in the Stateline area to look towards. He remained patient and determined to find just the right vehicle to fit my financial needs. Ken Norwood took me through the finances and explained everything in detail, all while making me comfortable (not an easy task when dealing with $$). The rest of the team stepped in as needed to make myself and my family feel welcomed and valued. My 7 year old daughter still talks about "the nice man who showed me how they get the cars in the building". The facilities are top notch and very inviting. I think I may have found my favorite dealership. More

Great people The whole staff is very friendly every time you walk in. There isnt a rush of salesmen greeting you before you even get out of your car. The whole staff is very friendly every time you walk in. There isnt a rush of salesmen greeting you before you even get out of your car. More

Awesome car purchase experience! We normally purchase newer used cars and had never had a Lexus. Keith was wonderful in considering our needs and desires while making recommendations. We normally purchase newer used cars and had never had a Lexus. Keith was wonderful in considering our needs and desires while making recommendations. He was not pushy and was patient with us as we thought we might want to wait for another color RX350 to come available. It was the Rockford Lexus dealership experience along with Keith and Matt's professionalism that made us decide in the end not to purchase a different used Lexus at another dealership that was the color we had hoped to find. In all we drove at cars at 5 dealerships while making this decision. We have had our new car just over a week and are are thrilled beyond words with the cars appearance and ride. We look forward to our relationship with this dealership in years to come. More

My dealership experience I recently purchased a 2016 Camry, and visited Anderson Toyota for my oil change. I had also purchased and additional warranty on my car. After my o I recently purchased a 2016 Camry, and visited Anderson Toyota for my oil change. I had also purchased and additional warranty on my car. After my oil change was complete, Vince took the time to answer questions I had regarding the warranty, and answered my questions regarding how often my oil should be changed, etc. I left Anderson Toyota feeling like I had a much better grasp of how maintenance of my car should be handled. More

The best service department I recently had 3 major repairs needed (combination of wear-and-tear and real bad luck). Jeff Ahlquist was able to ease the financial pain by substanti I recently had 3 major repairs needed (combination of wear-and-tear and real bad luck). Jeff Ahlquist was able to ease the financial pain by substantially discounting the cost and even waived the cost of final repair. I can't express to you how much I appreciate the extra effort. It literally was an answer to prayer. More

Satisfied Customer We just purchased my 1st. Lexus....and "I LOVE IT." Chris Beto our salesman did a "fantastic" job. Along with the other employees... it was a pleasan We just purchased my 1st. Lexus....and "I LOVE IT." Chris Beto our salesman did a "fantastic" job. Along with the other employees... it was a pleasant experience. Chris went above and beyond....He was so thorough explaining and answering my questions. Ben Bleed also did an excellent job making it a smooth purchase. I highly recommend Anderson Toyota & Lexus of Rockford. More

FANTASTIC SERVICE Me and my husband recently purchased a 2017 Lexus and was very pleased with the whole process.Jim Wang was our sales representative was so accommodati Me and my husband recently purchased a 2017 Lexus and was very pleased with the whole process.Jim Wang was our sales representative was so accommodating and very helpful the whole time we were there. It was a very nice experience there because all other employees were so friendly.Best place to purchase a vehicle. Fantastic customer service and I would recommend! More