Anderson Toyota Lexus

Car Service Excellent service and friendly Service Manager, Jeff Ahiquist. Prompt service and satisfying work. Clean environment and comfortable waiting room. Excellent service and friendly Service Manager, Jeff Ahiquist. Prompt service and satisfying work. Clean environment and comfortable waiting room. The service was completed on time as promised. More

Service department was busy, but my wait was fairly short Brad Kahle attended to all my needs and answered all my questions. He explained the results of the battery test and multipoint car inspection in term Brad Kahle attended to all my needs and answered all my questions. He explained the results of the battery test and multipoint car inspection in terms I could understand. More

Great Experience and service I took a chance and went to the dealership without an appointment and the service writer Anthony Diniun went out of his way to get my needs taken care I took a chance and went to the dealership without an appointment and the service writer Anthony Diniun went out of his way to get my needs taken care of. During my wait I also had the enjoyable experience of seeing Brad Kahle masterfully navigate an interaction with an unreasonable customer who must otherwise live in a near perfect world. I could not be more pleased by the professional staff and the extreme courtesy extended during my visit. From the purchase to continued maintenance of our vehicle Anderson Toyota continues to exceed my expectations. More

Best service experience I've ever had. Tony DiNunzio and his team recently changed my opinion of the typical car service experience. I've never really been impressed by any car repair shop Tony DiNunzio and his team recently changed my opinion of the typical car service experience. I've never really been impressed by any car repair shop or dealership service center, until now. Tony was extremely helpful and very professional. My service was great! I highly recommend the team at Anderson Toyota. More

Very happy with buying new truck Jeff Klock was a very personable and knowledgeable salesman. Easy to work with and trustworthy. I would definitely recommend him to anyone wanting to Jeff Klock was a very personable and knowledgeable salesman. Easy to work with and trustworthy. I would definitely recommend him to anyone wanting to get a honest salesperson who will work hard to get you want you are looking for. Very good at communication. Called immediately when vehicle was ready. More

Awesome service! The service team were very polit and super friendly! They also work fast and clean! I also want to thank Tony for been such an awesome and friendly st The service team were very polit and super friendly! They also work fast and clean! I also want to thank Tony for been such an awesome and friendly staff member! More

Positive Fun Experience I enjoyed working with Ron at Lexus of Rockford, he made the process fun and relaxing. He is highly knowledgable on the car features and functions. I I enjoyed working with Ron at Lexus of Rockford, he made the process fun and relaxing. He is highly knowledgable on the car features and functions. I have already recommended him and Toyota to a co worker! More

Multipoint Inspection Brad Kahle couldn't have been better. Previous to today, I'd had several bad experiences with service departments. Today was such a refreshing chang Brad Kahle couldn't have been better. Previous to today, I'd had several bad experiences with service departments. Today was such a refreshing change. Things couldn't have gone any smoother, and the staff I interacted with couldn't have been any friendlier. More

Tranmission replacement under warranty My past experiences with Anderson Toyota have all been excellent or good. Consequently, I have given them an overall rating of good. However, I woul My past experiences with Anderson Toyota have all been excellent or good. Consequently, I have given them an overall rating of good. However, I would rate my most recent experience as fair primarily because of a lack of communication. I took my 2014 RAV-4 in for a transmission leak and ultimately had to have the transmission replaced. As far as I can tell a week later, they did a good job with the replacement, that is not my complaint. I am upset that I was not "kept in the loop" about the problem and what had to be done to correct it. When I called them, I received updates but not once was I contacted by the service manager regarding what was wrong or how many days it would take to repair. This was the case even though I specifically asked to have him call to update me on what was wrong and why it was taking longer than expected. A simple phone call would have gone a long way in changing my evaluation from fair to excellent More

EXCELLENT Service EXCELLENT customer service. The Anderson team went above and beyond to put me into the truck I needed. Kim Rizvi is an example for the rest of the car EXCELLENT customer service. The Anderson team went above and beyond to put me into the truck I needed. Kim Rizvi is an example for the rest of the car dealers in the Stateline area to look towards. He remained patient and determined to find just the right vehicle to fit my financial needs. Ken Norwood took me through the finances and explained everything in detail, all while making me comfortable (not an easy task when dealing with $$). The rest of the team stepped in as needed to make myself and my family feel welcomed and valued. My 7 year old daughter still talks about "the nice man who showed me how they get the cars in the building". The facilities are top notch and very inviting. I think I may have found my favorite dealership. More