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Anderson Toyota Lexus - Service Center

4.9

264 Lifetime Service Reviews

4100 N Perryville Rd , Loves Park, Illinois 61111

264 Reviews of Anderson Toyota Lexus - Service Center

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September 18, 2018

"Amaaazing!!"

- Megpie

I would like to nominate Tony DiNunzio a Service Advisor at the Perryville and Riverside location for exceptional service. I have worked with him on several different issues concerning the 06 Toyota Camry I purchased. Tony is my goto person! He is Always pleasant, knowledgeable and trustworthy. These values are often hard to find when servicing a vehicle. Thanks Tony for all the great service and confidence that my car is in the best of hands!

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Recommend Dealer
Yes
Employees Worked With
Tony DiNunzio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Service was outstanding"

- Baityco

I recently had an issue and not only did they step up to the plate but went above and beyond to fix the issue. People in the dealership that had nothing to do with the service department followed up to make sure my problem was being addressed! Very impressed.

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Recommend Dealer
Yes
Employees Worked With
Jeff Ahlquist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christal Yule
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"no appointment"

- laidbackladies

Drove in without an appointment. Greg took care of me quickly and efficiently. Within 1/2 hour I was on my way. Thank you to a great dealership.

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Recommend Dealer
Yes
Employees Worked With
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2018

"Great relationship/After the sale/Trust"

- Rolex

In the world we live in today, we work hard for the dollar. So when you choose to spend it with an organization you want the most and best bang for your buck. I purchased a great vehicle in 2017 from this dealership. But what is even better is how wonderful I have been treated after the fact when getting routine service/maintenance. It is a great feeling when you call and not only do they know your name but eager to assist you with any questions or concerns. The last thing I would like to add is trust. When you make a large investment such as a vehicle and rather it is for repairs or maintenance being able to trust that it is in good hands, well it does not get any better that! Thank you (Eric Hoffman) for always making it a good experience. Romero Bennett Lexus of Rockford and Eric Hoffman are a class act

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Recommend Dealer
Yes
Employees Worked With
Eric Hoffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2018

"Preventative Maintenance"

- SatisfiedCustomer

I have owned Toyota's for many years. Everyone I have encountered at the dealership have always been friendly, honest and reliable. My last visit for standard preventative maintenance was handled by Tony DiNunzio. Tony is very thorough and accommodating. Great experience as always! Would not consider going anywhere else for my automobile care.

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Recommend Dealer
Yes
Employees Worked With
Tony DiNunzio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan Henschel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Noakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Randy Alex
August 27, 2018

"Great deal on tires"

- Jim and Pat T,

Thanks to the Big Boss Ricky, Service Manager Tony and all the great mechanics at Anderson Toyota. They all worked together to put 4 new tires and perform a front end alignment on my Sienna while my wife and I waited in the comfortable customer waiting area in the beautiful showroom. Great cookies. Thanks for your loyalty and taking care of your loyal customers. Jim and Pat T.

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Recommend Dealer
Yes
Employees Worked With
Al Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Svatos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony DiNunzio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ricky Stout
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 05, 2018

"Great service"

- DDS

Working with Jeff and the service department is always a great experience. Every time I need service they have me in and out quickly and without any issues. I pick up my vehicle and it always ready to go and in better condition than when i brought it in. Thanks for everything.

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Recommend Dealer
Yes
Employees Worked With
Jeff Ahlquist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 28, 2018

"Leaking tire"

- long time car owner

Took my car to the dealership because one of my tires was leaking air. The greeter said they would look at it, told me to go to the lounge and get comfortable. A very short time later, my adviser came in and told my I was ready to go. The tire was repaired. A nail was removed and a plug was installed. Very fast repair.

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Recommend Dealer
Yes
Employees Worked With
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 27, 2018

"Treat women as you treat men"

- Frustrated

I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and filled a cup with coffee. Once at the car, the service advisor, Greg, pointed out that the light switch was down when I arrived, causing the lights to be dim. I protested that I know how to move the dial to make the lights brighter, and that I had done that during the several days that the lights had caused me problems. Then he put the headlights on and showed that the lights dimmed. I assumed he was telling me not to drive with the headlights on during the day. I told him I always drive with the headlights on. My inference was that he was not listening to me. Understand that I came into the service bay with a negative attitude. I have had bad experiences will all car dealers in my 69 years. I don't come to a dealer for service unless I can't get it somewhere else. In this case, I inferred the problem with my front turn signals was caused by the replacement of the front headlights--a recall situation. I find that dealership service personnel discount whatever women say. I take offense at that treatment. That made me defensive when called out to the service bay. It didn't help that, when I returned to the waiting area, one of your employees had thrown out my coffee. When service was finished with my car, Greg told me that there was nothing wrong with my dashboard lights. That really set me off. I'd been frustrated by the problem for 4 days and I couldn't accept that there was nothing wrong with it. I became adamant that I would not leave until the problem was evident and fixed; I would not make a second trip for this problem. I suggested a serviceman drive the car. Eventually, Greg took me out to drive with, I think, Vince, a service technician. He was very nice and asked me how the car was acting up. After a short time, he put the headlights on, which caused the dash to dim. I was happy that he had been able to duplicate my problem. Then he explained the "lock" position what would prevent the dash dimming when the headlights were on. That was what I had not done in my adjustments to the light wheel; it needed to be pushed past the detent to the locked position. Vince was able to convince me that I could fix the problem myself, without triggering my defensiveness. I left happy with the service. In conclusion, the dealership will always have a threshold to overcome with me; I expect my comments to be ignored and I expect to have to fight for what I want. I'm not an easy customer to deal with. I think your service people need to treat women very carefully.

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Recommend Dealer
No
Employees Worked With
Vince Elias
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Langley
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 27, 2018 -

Anderson Toyota Lexus responded

Hello, We're so glad that this situation had a happy ending! If you'd like to share more, please reach out to our general manager, Randy Alex, at 815-397-8995.

July 18, 2018

"Excellent service "

- Rockfordpeaches

Eric did a great job taking care of my car. It has 223k so there were a couple minor items that needed to be taken care of, and Eric went above and beyond in getting them fixed in a timely manner.

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Recommend Dealer
Yes
Employees Worked With
Eric Hoffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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