The service department personnel regularly go out of their way to deal with issues and satisfy their customers. I showed up at 12:30pm on a Saturday afternoon complaining of a foul smell in my Lexus, obviously caused by a dead animal, probably a rodent caught in an air filter. Eric, the service manager on duty, took over and solved the problem in a very short time. The odor, and offending critter, was gone, the car smelled fine and I was on my way again.
This was not the first incidence of truly friendly and courteous service I have had with Anderson Lexus, and, I want to note that the staff is always friendly and outgoing, combining a "can-do" attitude with a genuine interest in making me happy.
Anyone can promise good service. Providing it and making the customer feel valued at the same time is special.