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Anderson Toyota Lexus - Service Center

4.9

287 Lifetime Service Reviews

4100 N Perryville Rd , Loves Park, Illinois 61111

287 Reviews of Anderson Toyota Lexus - Service Center

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September 19, 2019

"Outstanding Customer Service at the Highest level "

- Marshall Reeves

My wife and I have bought two brand new cars from you, 2012 Prius and 2014 Sienna, both sold to us by your wonderful previous employee Jeff Spies. Tony, Vince, Greg, Jeff Spies, and Randy are outstanding excellent examples of awesome customer service, and they deserve at the least a promotion and raise. From day one, our experiences and interactions with them have been nothing but FAR BEYOND superior, and they truly are a model with setting high standards for other dealerships/companies to follow. I was taught that actions speak louder than words, and character holds more weight than material things, so through their actions there is no doubt they truly love people and passionate with what they do. Their character shines bright with their strong work ethics and morals which trickles down from the top of the organization (Anderson Toyota)......They make Anderson Toyota shine as a whole and we are very grateful for them. Thank you and everyone at Anderson Toyota. From Marshall Reeves, Durand IL 815-721-7811 Employment: WI Dept of Military Affairs

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Yes
Employees Worked With
Other Employees : Jeff Spies
August 12, 2019

"Happy!"

- 2011-DW/BW

My brother’s Toyota engine light and 4wheel drive light came on. Greg got us in and checked the car out while we had a cup of good coffee. Service was in reasonable time and we were satisfied with end results

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Yes
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July 08, 2019

"Tire Gauge"

- tiregauge1

Got in my car and drove off to do some shopping and noticed by tire light on, pulled over and did not see anything wrong. Called the service dept and told them my light was on of course I thought my spare was low, they told me to come in right away. They took my car and a short time later came back and said it was a nail and was all set to go. I asked what the charge was and said no charge. way to go

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Yes
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July 05, 2019

"Life Saver"

- atreffy

Two hours into our weeklong road trip our bumper became partially detached. After stopping at two different auto body shops, and having a minor nervous breakdown, we tried Anderson Toyota. After speaking with Greg at the service desk, the dealership was able to secure the bumper back on and were kind enough not to charge us. If you are in bind, I highly recommend Toyota Anderson for their excellent customer service.

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Yes
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Other Employees : N/A
June 03, 2019

"EXPECTING THE WORST - ENDED UP GREAT!"

- gjm714

2 DAYS BEFORE I RAN OVER PART OF A BLOWN-OUT TIRE. HEARD SOMETHING HIT UNDER THE CAR. CAR STARTED MAKING SOUNDS LIKE THE MUFFLER HAD A HOLD IN IT. TOOK IT TO MY TOYOTA SERVICE CENTER. PROBLEM TURNED OUT TO BE A LOOSE EXHAUST VENT. SERVICE JUST TIGHTENED THE VENT. GREG @ TOYOTA DID NOT EVEN CHARGE ME FOR THE SERVICE. I WAS VERY SURPRISED AND GRATEFUL. I ALWAYS RECEIVE VERY GOOD SERVICE AT THIS TOYOTA DEALER.

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Yes
Employees Worked With
May 27, 2019

"Greg took great care of my Highlander."

- Rockford Driver

Greg got me right into the Service Dept. for a tire issue. They fixed it quickly and I was back on the road. I am very impressed by this Dealership

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Yes
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May 01, 2019

"excellent and quick"

- sheri1006

The service dept here is phenomenal. Always, prompt, efficient, clean and professional And it doesn't seem like the dept ever turns over in personnel. The same guys have been there forever. Shout out to GREG!! So friendly and nice!

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Yes
Employees Worked With
February 07, 2019

"Prius Recall"

- Joe Drennan

I brought our Prius in to address an ICS difficulty. Ryan Corey was an excellent individual to work with. I appreciate his handshake, eye contact, and clear and concise explanation of the difficulty. Thank you, Ryan.

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Yes
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February 02, 2019

"First Toyota Care Oil Change"

- Bluestreak

Purchased a new Camry last summer and brought it in for the first oil change. Frank Bleers and the staff are always friendly, helpful, and accommodating. Very nice dealership with beautiful showroom and waiting area.

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Yes
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Other Employees : N/A
December 14, 2018

"Oil pan plug not fully seated after last oil change"

- brado20862

About a month ago I brought my Camry in for an oil change, which I have been doing the past few years, along with other needed service, without incident. My last oil change resulted in an oil leak, which took a while to notice because my wife doesn't drive it much. When we did notice the puddle under the car I took it a friend who is a mechanic and he found that the oil pan plug was about a quarter turn loose.

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Yes
Employees Worked With
I do not remember the service person I dealt with......I normally deal with Tony but not on that visit
Dec 14, 2018 -

Anderson Toyota Lexus responded

Thank you so much for using our service department! Your concern has been sent to our general manager and service manager. We certainly apologize! If there's anything we can assist you with, please don't hesitate to call Randy or Rob at 815-397-8995.

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