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Anderson Toyota Lexus - Service Center

4.9

278 Lifetime Service Reviews

4100 N Perryville Rd , Loves Park, Illinois 61111

278 Reviews of Anderson Toyota Lexus - Service Center

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December 14, 2018

"Oil pan plug not fully seated after last oil change"

- brado20862

About a month ago I brought my Camry in for an oil change, which I have been doing the past few years, along with other needed service, without incident. My last oil change resulted in an oil leak, which took a while to notice because my wife doesn't drive it much. When we did notice the puddle under the car I took it a friend who is a mechanic and he found that the oil pan plug was about a quarter turn loose.

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Recommend Dealer
Yes
Employees Worked With
I do not remember the service person I dealt with......I normally deal with Tony but not on that visit
Dec 14, 2018 -

Anderson Toyota Lexus responded

Thank you so much for using our service department! Your concern has been sent to our general manager and service manager. We certainly apologize! If there's anything we can assist you with, please don't hesitate to call Randy or Rob at 815-397-8995.

November 29, 2018

"Tire not holding air"

- brado20862

Greg Langley was so very helpful, courteous and went above and beyond to help me. Anderson has always provided excellent service and everyone I've ever dealt with has been so pleasant and friendly.

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Recommend Dealer
Yes
Employees Worked With
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 25, 2018

"Excellent Customer Service "

- Tracy G

I leased my first Toyota 2 and a half years ago and part of the lease included the Toyota Care Service. Each time I have had to schedule service, I have had no problem making appointments that worked with my schedule, everyone has been extremely helpful and I am able to wait while service was done. I just went in for my last appointment before my lease is up and Greg not only took care of my service needs but he also explained how to continue Toyota Care should I decide to purchase my leased vehicle. I have been extremely pleased with my Camry as well as all service needs at no additional cost. Plus they always give me free car wash at any Kelley Williamson Mobil with each visit.

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Recommend Dealer
Yes
Employees Worked With
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Vinyard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 21, 2018

"extraordinary employee service"

- Joe Drennan

The most amazing thing happened this morning. When the wife and I pulled her new Prius out of our garage, the front right tire was flat. Since the wife had the tries rotated yesterday, we were surprised. A neighbor, Nate Martin, was driving by. Nate saw we were having a problem, stopped, and offered to change the tire. Nate is an employee of Anderson Toyota. As he started loosening lug nuts, he said this was something Toyota was happy to do for us. When the jack failed because the car was on a slope, Nate drove home and brought back two jacks so he could finish the job. I then drove the car up to the dealership and they repaired the tire, which had picked up a nail. Thanks to Nate, our day before Thanksgiving has given us even more to be thankful for.

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Recommend Dealer
Yes
Employees Worked With
Nate Martin, tire changer extraordinaire!
November 19, 2018

"Visitor from Florida had to receive service twice in a week."

- Gail W.

I was traveling from Florida last month and my car would not stay started. It kept shutting down after about 1 to 5 secs of starting. After finally getting it to stay running, i drove to the dealership and explained my situation to Eric Hoffman. Of course like may "car stories" the car started every time we tried it at the dealership. But Eric took the time to make sure my battery was charged, it was. He left me with his card and directions to call if I had any further trouble while in the Rockford area. Guess what, I was back a week later...not with the same problem, a new one. I had been backed into by a car while parallel parking. The other car had hit my front bumper hard enough to leave a small dent and snap some clips to send my drivers side front bumper askew by an inch or so. I was worried about driving back to Florida with the bumper flapping. To my rescue, out of the service department came Hector...he took my car and when it was returned after a half hour, it had been washed and my bumper back in alignment and very solid. Thank you so much.

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Recommend Dealer
Yes
Employees Worked With
Eric Hoffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Hector
November 06, 2018

"LS 430 100,000 mile service"

- Road Warrior

We took our 2002 LS 430 in to have it gone over before our daughter gets her license. Jeff and his crew did a Fantastic job preparing it for its next journey. Thank You Jeff!! Highly recommend Lexus of Rockford

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Recommend Dealer
Yes
Employees Worked With
Jeff Ahlquist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2018

"Service department excellence"

- Tom

The service department personnel regularly go out of their way to deal with issues and satisfy their customers. I showed up at 12:30pm on a Saturday afternoon complaining of a foul smell in my Lexus, obviously caused by a dead animal, probably a rodent caught in an air filter. Eric, the service manager on duty, took over and solved the problem in a very short time. The odor, and offending critter, was gone, the car smelled fine and I was on my way again. This was not the first incidence of truly friendly and courteous service I have had with Anderson Lexus, and, I want to note that the staff is always friendly and outgoing, combining a "can-do" attitude with a genuine interest in making me happy. Anyone can promise good service. Providing it and making the customer feel valued at the same time is special.

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Recommend Dealer
Yes
Employees Worked With
Eric Hoffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 17, 2018

"Years of Amazing Service:5 stars"

- Jan

These knowledgeable professionals have serviced my RAV 4 since I bought it in 2010. I am on my 8th year of the benefits of all of the service department team and their TLC with my first ever Toyota. A recent experience with Randy Vinyard 's superb service and help about a windshield issue was typical of the care and concern they take for their customers there.

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Recommend Dealer
Yes
Employees Worked With
Jeff Ahlquist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Corey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony DiNunzio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vince Elias
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan Henschel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Hoffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Noakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Vinyard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 07, 2018

"key service"

- ilikelexus

Service needs were diagnosed rapidly and in a friendly fashion-Jeff explained exactly what was needed and proceeded to complete the repair we agreed to in short order -We were extremely pleased with overall transaction--

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Recommend Dealer
Yes
Employees Worked With
Jeff Ahlquist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2018

"Service Dept"

- Tom P

I have received nothing but the best and most efficient service from your department and your service adviser, Greg Langley, makes this possible every time!

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Recommend Dealer
Yes
Employees Worked With
Greg Langley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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