Anderson Toyota Lexus

Best car buying experience yet! Went in earlier this week and test drove the corolla with my girlfriend this week with Scott Dooley. Came back last night at about 6pm with my car, j Went in earlier this week and test drove the corolla with my girlfriend this week with Scott Dooley. Came back last night at about 6pm with my car, just to see if it was possible to get into one with Al Smith. 3 hours later i'm driving away in a 2015 Corolla S. Just want to say thankyou again to Al, and Ken. Exelent customer service. Not once did i feel forced or presured into buying this car. I could tell i was working with experience. More

LOVE this Dealership! Efficient-Easy-Swift Process-They aim to please-not one complaint! Being a women I felt empowered and respected- all my questions were answered dilige Efficient-Easy-Swift Process-They aim to please-not one complaint! Being a women I felt empowered and respected- all my questions were answered diligently and professionally. Anderson is giving "car salesman" a whole new definition. More

Wonderful Experience Buying a Used Car It's always a little nerve-racking buying a used car, but the team at Lexus of Rockford did a great job getting me through the process. From looking t It's always a little nerve-racking buying a used car, but the team at Lexus of Rockford did a great job getting me through the process. From looking through their huge inventory to find me the perfect vehicle, to very quickly getting through the paperwork and handing me the keys, I felt well taken care of. More

pretty good experience I was working with Ben. Good experience with him. He was friendly and did what he could to help me get into the car I wanted. The only issue I had I was working with Ben. Good experience with him. He was friendly and did what he could to help me get into the car I wanted. The only issue I had was the cleanliness of the vehicle. I ended up paying well over the cost of a new vehicle for a 2012 and it was not very clean. I was told to come back for a "detail". I am not sure what a normal detail involves, but if I actually paid for it, I would have asked for a refund. When I got the car home I saw all the scratches still left all over it. Also the back floor was filthy. Stains all over. I spent an hour scrubbing them out. There was even a spot where it looked like the previous owner's kid threw up and cleaning that was really nasty. Ultimately I would buy from Anderson Toyota again, but next time I would buy new or really inspect the car before driving off. More

Great service as always! Very friendly and helpful staff. Always willing to work with their customers and provide the best service possible. From start to finish, my husband a Very friendly and helpful staff. Always willing to work with their customers and provide the best service possible. From start to finish, my husband and I were very pleased with the dealership. More

Toyota customer service has never let us down! We have been Toyota owners since 1993, purchasing six cars since then-- some new, some used. We had used the same dealer in Connecticut for several ye We have been Toyota owners since 1993, purchasing six cars since then-- some new, some used. We had used the same dealer in Connecticut for several years, and were always very satisfied. We were planning on purchasing a new Camry here in Rockford in a couple of years, but due to circumstances had to push that date up to right now. Knowing we did not want to buy new right now, I spoke on the phone with Kristie Alguire, and found a few possibilities online. She introduced me to Michelle Mitchell who was also very easy to talk to and so we set an appt to come in and meet and test drive a few cars. My husband and I walked into the dealership at about 10 am, and walked out very satisfied customers of a Camry at about noon! During that two hours Michelle had us test a Camry that had just come in, and was right within our budget. She did not badger, or try to upsell us, and I think it was simply because she listened and understood what we needed, rather than her trying to talk us into something that we did not want at this time. I would recommend her 100% to anyone purchasing a car. In addition, our first contact, Kristi Alguire was also friendly and professional, and stopped over to chat for a moment even though she was quite busy. The finance manager, Dan Clapper, worked with us to get a good rate, and shopped around for us in a very short time. Much appreciated! Overall the experience was terrific and we will be returning to Anderson for our next car--and asking for Michelle of course! More

Great Customer Service We were shopping around for a new minivan. The wife did some research and found that the top three minivans according to safety ratings/reviews were t We were shopping around for a new minivan. The wife did some research and found that the top three minivans according to safety ratings/reviews were the Toyota, Honda, and Kia. We went to Anderson and explained that we were shopping around to our dealer Andy and wanted to test drive a Toyota. Andy was more than willing to pull the van into their heated garage so we could look at it with out freezing to death, talk about it's options and test drive it all the while knowing we were not walking out of there purchasing a vehicle that day. He took his time with us explaining the vehicle and at no point did we ever feel rushed. We left there then went and test drove a Honda. The Honda dealer was horrible! Didn't know anything about the van and his response was "I don't have to sell them, because Honda's pretty much sell themselves." The Kia was next on my list but I was not impressed with the less than satisfactory customer service from the salesperson. I had called in with questions regurding a used one owner Kia that had just come into their facility and when I was transferred to a salesperson all they wanted to do was get me in to test drive it and rushed me off the phone. I did end up going to see the used Kia and determined it was just not going to fit my family needs there was less compartment room than the Toyota. Needless to say we went right back Toyota! Not only were we in love with the van but my wife wouldn't let me purchase a vehicle from anyone other than Andy! More

Pleasant buying experience We came into Anderson Toyota after a not so pleasant experience at another dealership. When we got inside we were introduced to Michelle Mitchell. We We came into Anderson Toyota after a not so pleasant experience at another dealership. When we got inside we were introduced to Michelle Mitchell. We test drove a few models of the Toyota Camry and ultimately ended up buying a new car. Our experience with Michelle was great! She was very knowledgeable and informative and we never felt pressured by her. She let us take all the time we needed to make a decision and was very pleasant to work with. When we are ready to buy again we will be back to see Michelle! More

The only dealership I would buy from We have been buying vehicles from Anderson Toyota/Lexus of Rockford for many years and were recently reminded why as we had such a good experience buy We have been buying vehicles from Anderson Toyota/Lexus of Rockford for many years and were recently reminded why as we had such a good experience buying our new Toyota Highlander! The sales, service and follow up are all top notch. We were impressed with the detailed knowledge and genuine friendliness of our salesman Andy Brouer. He helped us find the perfect vehicle for our needs and made the process smooth and exceptional! More

Friendly and Attentive My husband and I had been researching new cars for him to replace his truck due to low gas mileage. We wanted a new car that had good gas mileage and My husband and I had been researching new cars for him to replace his truck due to low gas mileage. We wanted a new car that had good gas mileage and that would fit his golf clubs in the trunk (the number one requirement). After visiting a car show in the Quad Cities, he was turned on to look at Hybrids. After doing some research, we decided that the Toyota brand of hybrids would be our best option. Being from Rockford, I knew that any Anderson Dealership would provide us with an excellent experience and a quality vehicle. We went into the dealership and left with a new car that day. We worked with Andy Brouer who made our experience wonderful. He made sure that we were comfortable and kept us laughing during any time that we had to wait. He made sure that if we needed anything that we had it. They made sure that we understood the entire process and we left with our new car looking beautiful. During the financial aspect of the experience, Troy Hancock made sure that we understood every step that they needed to accomplish for us to be able to leave with our car the same day. He made it easy and as painless as possible for us. Our car buying experience was the best we could have had. My husband is beyond happy with his new car! More