Andy Mohr Toyota

This is our 6-star review. From the Time we met Taylor Hadley 1/10/23 on the Toyota website, met with Basil 1/11/23 our salesman, Jay Rios our manager and Margo our happy paper From the Time we met Taylor Hadley 1/10/23 on the Toyota website, met with Basil 1/11/23 our salesman, Jay Rios our manager and Margo our happy paperwork person, we were treated great by everyone. Super happy with our purchase, fair price. My wife especially loves her Honda CRV touring. They all took the time to care about our needs and speedily get us through the car buying process without being pushy or making us feel uncomfortable. Thank you, would definitely recommend :) More

I would give it ZERO stars if it were possible. We were interested in two different Honda EX's, and the car we wanted was supposedly "just sold." We test drove the second, and, of course they want We were interested in two different Honda EX's, and the car we wanted was supposedly "just sold." We test drove the second, and, of course they wanted us to see others, including a 2023 Toyota just on the lot. We test drove it and said we wanted the "out the door cost" on both cars when we returned. When we returned, we got the price for the Toyota and a Honda that we did NOT want or test drive. We asked for another cost sheet, and he returned with the original info scribbled out and the cost was $7000 dollars more because the manager wanted us to buy a warranty. The salesperson literally had NO explanation other than the manager said we had to buy it. We walked out. Went to Carvana and am very happy. More

I feel like buying a car on a dealer like Washington street, they don't take responsibility for nothing, I,m done using these Andy Morh dealers. street, they don't take responsibility for nothing, I,m done using these Andy Morh dealers. More

Never responded to my questions. Internet sales could have been more helpful if they actually responded. Internet sales could have been more helpful if they actually responded. More

What a group of unprofessional and typical car sales tactics. Would never step into an Andy Mohr dealership again. Too bad the company hires sales people and mangers like that. The Toyota dealership tactics. Would never step into an Andy Mohr dealership again. Too bad the company hires sales people and mangers like that. The Toyota dealership in Avon, IN is the worst experience I’ve ever had in the 35 years of buying a new car. They show you an invoice with the MSRP scratched out with a new HIGHER price hand written next to it. When asked why the price is $3000 more….the sales person says “supply and demand” what!?. Then his sidekick manager comes over and asks what payment are you looking for. The oldest car sales trick question in the book. . Then he goes on to tell me pricing is complicated” to run payments. First of all, you’re insulting my intelligence on many levels and then you use old tactics. Not to mention when to test drive the model we are looking at he pulls up a 4 year old dirty unwashed car to drive. Outdated dashboard and features. I felt like I was in the twilight some. Obviously this sales person was only interested in a quick sale. Never asked any discovery questions to find out what’s important to me. I Went across town to another Toyota dealership and got the same car with no “marked up” price and no games. Andy Mohr— get some better people of your team. Sad how a couple of guys can really sour a dealerships reputation. More

Great people especially Scott Rubin. He made the process a snap. No pressure just great service He made the process a snap. No pressure just great service More

Condescending, rude, lie to customers, roll eyes, unprofessional, accusatory, tried to sneak in 10,000 to price, unprofessional, accusatory, tried to sneak in 10,000 to price, More

Four months we purchased spark plugs from this location for our Toyota Corolla. We supplied the VIN number and they gave us the parts. The spark plugs were installed and within a month the car started jump for our Toyota Corolla. We supplied the VIN number and they gave us the parts. The spark plugs were installed and within a month the car started jumping forward while accelerating. We decided to take a look at the spark plugs and put the old ones in to see if that would make a difference. Upon changing them, we noticed that we were not given the correct plugs - instead we were given the plugs for a HYBRID model. When we called to see what they could do, they informed us "if one of their mechanics had installed, then they would've noticed the incorrect part number and fixed it immediately". I don't believe that, and I don't believe a customer should be degraded about an issue that was 100% Andy Mohrs fault. The parts woman had no empathy and put on the blame on us. Now we're out $70 and still have to buy new spark plugs - the correct ones. We will never go here again and will be sure to tell everyone to stay away. More