Annapolis Hyundai - Service Center

Absolutely terrible service experience stemming from the front desk staff. No one answers the phone, no one even called me to tell me my car was ready for pickup. I had to go there 2 days later and ask if i front desk staff. No one answers the phone, no one even called me to tell me my car was ready for pickup. I had to go there 2 days later and ask if it was ready and they said "oh yeah it's ready." Also, the front desk staff did not pass on my notes to the technicians, meaning the techs didn't even fix the issue because they didn't know the details surrounding it. The techs were very nice though and listened to me directly. Please get new front desk staff or train them better. More

The service center is much better than before. We have had excellent service the last two visits. Thank you!! We have had excellent service the last two visits. Thank you!! More

I was originally told my oil change would not be free. The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed anot The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed another service for approximatly $200 that was based on the 31,000 milage. I told customer rep I thought I only had 21,000 miles. I told him if I was correct don't do the service. They did the service but when I got my car it only had 21,000 miles. Don't have the name of the person who waited on me at the service desk. First time I had issues with my oil change cost and the other thing mentioned. Jan Goebel was wonderful with checking on the status of my vehicle. More

Explains everything, very honest, very nice people to deal with. Service wait time fairly quick. deal with. Service wait time fairly quick. More

The customer service provided by Aidan and Sam in the service department is absolutely phenomenal. They always go the extra mile to ensure that customers are well taken care of and satisfied. service department is absolutely phenomenal. They always go the extra mile to ensure that customers are well taken care of and satisfied. More

Great experience. Good customer service. Nice folks. Easy to communicate what you are looking for. Good customer service. Nice folks. Easy to communicate what you are looking for. More

No issues with service. Was completed quickly. Waiting area was comfortable and service personnel were courtious and efficient... Was completed quickly. Waiting area was comfortable and service personnel were courtious and efficient... More

Great service. Fast, easy and uncomplicated. We took advantage of the location and walked into downtown Annapolis while we waited. Got a very quick phone call when Fast, easy and uncomplicated. We took advantage of the location and walked into downtown Annapolis while we waited. Got a very quick phone call when the car was ready. More

Very courteous and timely. Adan was a great service representative! Will always use Annapolis Hyundai for our service needs. Adan was a great service representative! Will always use Annapolis Hyundai for our service needs. More

Easy to schedule, drop off was effecient and the car was ready sooner than expected! ready sooner than expected! More