Annapolis Hyundai - Service Center

Service Terrific communication with the service department at Annapolis Hyundai resulted in a very happy client (me!) and a car as good as new after a tricky Terrific communication with the service department at Annapolis Hyundai resulted in a very happy client (me!) and a car as good as new after a tricky diagnosis. More

Getting my Car Service I always have a great experience when I come in for my car service. Jacob is the best! They are very pleasant when you come in and feel like a family I always have a great experience when I come in for my car service. Jacob is the best! They are very pleasant when you come in and feel like a family... Thank You More

Very Pleasant Called the Service Center to make an appointment and Jacob was very accommodating and helpful with giving me information about the service I was about Called the Service Center to make an appointment and Jacob was very accommodating and helpful with giving me information about the service I was about to have. Jacob called me a few hours later to tell me it was ready and when I got there to pick the car up it was washed and I couldn't have been happier with their customer service. More

The envelope had EXACTLY what I needed done I dropped my car off on a Sunday night, because I had to catch a flight early Monday morning. I was scheduled to be gone for four days and didn't need I dropped my car off on a Sunday night, because I had to catch a flight early Monday morning. I was scheduled to be gone for four days and didn't need my car. There were simple things that need to get done. When I dropped the car off in the over night drop, I wrote on the envelope that I needed my first oil change, the paint on my handle to be fixed (I bought a brand new car with paint scratches on the handle - pretty minor), attach my metal license plates, and provide the cargo cover that I didn't receive the evening I purchased the car. On the fourth day of having my car, I returned from my trip and drove straight from BWI to the dealership to pick my vehicle up. The service counter told me that my oil change was all done.... that was it. NOTHING ELSE WAS COMPLETED! They decided to pass the buck to the GM/Sales department, that's the first mistake. When I wrote the on the envelope what was to be done, they should have done it. Its not the GMs fault nor the salesmen. The SERVICE DEPARTMENT clearly needs to learn to READ. This is completely unacceptable and those service workers need training or new employment immediately. The will NEVER touch my car again and I will never let a person from my network have a service done there... EVER. This all happen after I was gone on a work trip, came home on Valentines Day - when I had dinner reservations, that I missed but thankfully the restaurant doesn't conduct business like this terrible ran service department. More

Nice dealership I like coming to this dealership because it is nice and close to my home. People are friendly and explaination of work needed on my car is made throug I like coming to this dealership because it is nice and close to my home. People are friendly and explaination of work needed on my car is made throughly. More

Recall and tire repair Friendly in and out service! Great waiting area! Car vacuumed and returned clean! Jacob does a fantastic job on recognizing all prior customers ! Grea Friendly in and out service! Great waiting area! Car vacuumed and returned clean! Jacob does a fantastic job on recognizing all prior customers ! Great overall service department!! More

Oil change ends with new vehicle going into limp mode Took 2018 sonata for oil change, up on leaving shop and returning to work check engine light can on. Took it back next day and technician stated that Took 2018 sonata for oil change, up on leaving shop and returning to work check engine light can on. Took it back next day and technician stated that code that put vehicle into limp mode, does not cover my year sonata, well the code came up! Didn't it. So they flashed the computer and sent me away. Next day code came up again and car again went into limp mode, so now I'm over 50 miles away, and feel its unsafe to drive hesistates on accelaration, wont go over 45 mph and has code that has something to do with "engine knock sensing". Car has 5100 miles on it. More