Antwerpen Hyundai Catonsville

Satifactory I was very please with the professionalism of service given to me about care of my Sonata. I would recommend my family and friends to this dealer ship I was very please with the professionalism of service given to me about care of my Sonata. I would recommend my family and friends to this dealer ship anytime. More

Promised $40 Gift Card for Test Drive -- Never Sent Was in the market for a new car this past summer -- my Infiniti was 17yrs old with over 210k mi on it and it was time to replace my trusty SUV. I was Was in the market for a new car this past summer -- my Infiniti was 17yrs old with over 210k mi on it and it was time to replace my trusty SUV. I was interested in the Hyundai Elantra as it was a capable sedan with the latest safety features my son could drive once he got his license. I found a coupon on the web for a $40 gift card if you test drove the vehicle. My time (AND PERSONAL INFO) is much too valuable to go test drive a car I'm not likely to buy for a mere $40, but why not take advantage of the promotion if you're doing it anyway. Bottom-line, I drove the car, the salesman said he input the app for the gift card, and then repeated that he did so in a follow-up call. A few weeks after we visited, it was determined that we would move to ATL and GA has ad veloreum which is basically income tax on your vehicle and I wasn't going to pay tax twice -- it would have been 12% all in. I did the right think and informed the salesperson we wouldn't be purchasing a vehicle from him...IT HAS BEEN 6 MO AND NO GIFT CARD. You can make a valid argument whether I deserve one or not but ultimately they didn't fulfill on a commitment and it was false advertising!! More

Pleasant and Easy Not much to say really, which is good for trips to the dealership. I went in for several recall replacements that were to be free of charge for my 201 Not much to say really, which is good for trips to the dealership. I went in for several recall replacements that were to be free of charge for my 2012 Hyundai Sonata. I was treated well and exactly the same as I'd expect for someone coming in for a more lucrative repair. Great experience, and will certainly be back. More

Best Service I've ever had I brought my vehicle in for service my advisor was Samuel King he was very friendly he took time out to see if there was a recall on my car which it w I brought my vehicle in for service my advisor was Samuel King he was very friendly he took time out to see if there was a recall on my car which it was. After about an hour he came and told me that my axles needed to be replaced he researched and discovered they would be covered under warranty. I have needed axels for the six months and no one informed me they were under warranty. I've had several bad experiences getting my car serviced this time was by far the best service I have ever received. More

Engine repair I'm very satisfied on clock replacement, and the engine repair. I would recommend all Hyundai customers continue their service and repairs with you'l I'm very satisfied on clock replacement, and the engine repair. I would recommend all Hyundai customers continue their service and repairs with you'll. Great job. Thank You! More

Best Car Buying Experience Ever I recently purchased a 2018 Elantra and the whole experience was first class. My salesman, Moe, helped me pick the Elantra that best suited my needs. I recently purchased a 2018 Elantra and the whole experience was first class. My salesman, Moe, helped me pick the Elantra that best suited my needs. My financial specialist, Kevin, worked hard to get the best interest rate possible and Trish, the financial person, was someone I felt I knew forever the moment I walked into her office. Everyone was professional and just made this the best ever. I drove almost 2 hours from Newark, DE, to get there and I don't regret a minute of the drive. More

Friendly, courteous, timely, professional I was greeted professionally and courteously. Timely intake and discharge of vehicle. Thorough explanation of process and any questions asked. I would I was greeted professionally and courteously. Timely intake and discharge of vehicle. Thorough explanation of process and any questions asked. I would definitely recommend this location. More

Worst customer service The quality of customer service at Antwerpen Catonsville is horrendous. They told me if I had any issues with my used car within the week, to bring it The quality of customer service at Antwerpen Catonsville is horrendous. They told me if I had any issues with my used car within the week, to bring it back in and they would take care of it for me. However a problem that they themselves noted and said they would handle (just getting my key fob replaced) has been a massive time sink for me. After texting/calling/emailing Robert Wales, I received no response on getting my key fixed, despite him telling me he would take care of it when I realized it wasn’t working the day I bought the car. He then tells me he placed an order for the part and when I called their customer relations manager Linda Peters, she told me the part had not been ordered yet and she had to do it for me. Linda has been great to work with but the sales and service staff I’ve had to deal with have been amongst the worst at communicating with me. More

Great experience Antwerpen Hyundai in Catonsville provided a great new car buying experience. Sales consultant Tony Martin and GSM Jamal Pritchett worked with us to g Antwerpen Hyundai in Catonsville provided a great new car buying experience. Sales consultant Tony Martin and GSM Jamal Pritchett worked with us to get us in the car we wanted at a fair price and excellent loan terms through HMF. More

It was a very good experience Ms. Linda did not pressure me into making a decision on my purchase and for that I really appreciate her. ...God knew exactly who I needed... Ms. Linda did not pressure me into making a decision on my purchase and for that I really appreciate her. ...God knew exactly who I needed... More