Antwerpen Hyundai Catonsville

Best Car Buying Experience Ever I recently purchased a 2018 Elantra and the whole experience was first class. My salesman, Moe, helped me pick the Elantra that best suited my needs. I recently purchased a 2018 Elantra and the whole experience was first class. My salesman, Moe, helped me pick the Elantra that best suited my needs. My financial specialist, Kevin, worked hard to get the best interest rate possible and Trish, the financial person, was someone I felt I knew forever the moment I walked into her office. Everyone was professional and just made this the best ever. I drove almost 2 hours from Newark, DE, to get there and I don't regret a minute of the drive. More

Friendly, courteous, timely, professional I was greeted professionally and courteously. Timely intake and discharge of vehicle. Thorough explanation of process and any questions asked. I would I was greeted professionally and courteously. Timely intake and discharge of vehicle. Thorough explanation of process and any questions asked. I would definitely recommend this location. More

Worst customer service The quality of customer service at Antwerpen Catonsville is horrendous. They told me if I had any issues with my used car within the week, to bring it The quality of customer service at Antwerpen Catonsville is horrendous. They told me if I had any issues with my used car within the week, to bring it back in and they would take care of it for me. However a problem that they themselves noted and said they would handle (just getting my key fob replaced) has been a massive time sink for me. After texting/calling/emailing Robert Wales, I received no response on getting my key fixed, despite him telling me he would take care of it when I realized it wasn’t working the day I bought the car. He then tells me he placed an order for the part and when I called their customer relations manager Linda Peters, she told me the part had not been ordered yet and she had to do it for me. Linda has been great to work with but the sales and service staff I’ve had to deal with have been amongst the worst at communicating with me. More

Great experience Antwerpen Hyundai in Catonsville provided a great new car buying experience. Sales consultant Tony Martin and GSM Jamal Pritchett worked with us to g Antwerpen Hyundai in Catonsville provided a great new car buying experience. Sales consultant Tony Martin and GSM Jamal Pritchett worked with us to get us in the car we wanted at a fair price and excellent loan terms through HMF. More

It was a very good experience Ms. Linda did not pressure me into making a decision on my purchase and for that I really appreciate her. ...God knew exactly who I needed... Ms. Linda did not pressure me into making a decision on my purchase and for that I really appreciate her. ...God knew exactly who I needed... More

Bait and Switch I found exactly what I was looking for in an AutoTrader ad for Anntwerpen Hyundai in Catonsville. I worked through AutoTrader to contact the dealersh I found exactly what I was looking for in an AutoTrader ad for Anntwerpen Hyundai in Catonsville. I worked through AutoTrader to contact the dealership. I got a confirmation by email from Michael Serrano assuring me the car was there. I called the dealership directly on Saturday to verify that they still had the car. Yes! It was there! "Would you like Michael Serrano to make a video of the car for you?" I arranged for a friend to go look at the car on Monday and he called before leaving his home to make sure the car was there. Yes! It's here! The car was not there. It had been sold last week, "but we have a lovely one just like it in another color." Bait and switch! Buyer beware! They'll lie to get you on the lot. More

last minute non appointment for brakes did not have an appointment but brakes were making noise, was told to come in when they open at 8:00am and they would take care of it. I did and they did not have an appointment but brakes were making noise, was told to come in when they open at 8:00am and they would take care of it. I did and they did their magic out in a couple of hours. Yeah More

New Hyundai lease Everything was great. Brooke was very helpful and personable. The test drive went well. I loved the car. The Sales Manager was very welcoming and I Everything was great. Brooke was very helpful and personable. The test drive went well. I loved the car. The Sales Manager was very welcoming and I loved Brenda who handles my financing. More

Made an appointment for Tune-Up I MADE THE APPOINTMENT. MS CARLA SAID I COULD BRING IT IN AFTER 1:00 PM I DID. SHE DID MY PAPER WORK. SHE CALLED ME BACK ABOUT AN HOUR LATER AND TO I MADE THE APPOINTMENT. MS CARLA SAID I COULD BRING IT IN AFTER 1:00 PM I DID. SHE DID MY PAPER WORK. SHE CALLED ME BACK ABOUT AN HOUR LATER AND TOLD ME MY CAR WAS READY. WHEN I GOT THERE, MY CAR WAS ALREADY OUTSIDE WAITING FOR ME. I CHECKED OUT AND WAS BACK TO WORK IN NO TIME AT ALL. MY CAR IS RUNNING SMOOTH. A SPECIAL BIG TIME PROPS TO THE SERVICE DEPARTMENT, BECAUSE WHEN I FIRST GOT THERE, THERE WAS NO WHERE TO EVEN PARK. WHEN I LEFT THE SERVICE AREA WAS ALL CLEARED. AWESOME! More

Surprisingly Fast & Efficient The Service center at Antwerpen has gotten considerably better. I dropped my vehicle off at around 12:30 pm. I got a call around 1:30 pm that my veh The Service center at Antwerpen has gotten considerably better. I dropped my vehicle off at around 12:30 pm. I got a call around 1:30 pm that my vehicle was finished. It was a pleasant surprise. The wait time has definitely improved. Keep up the good work! More