Antwerpen Hyundai Catonsville

First Hyundai experience My husband and I came in on a busy Saturday, but within minutes Johnny Park approached us asking if we had been helped. He offered his assistance and My husband and I came in on a busy Saturday, but within minutes Johnny Park approached us asking if we had been helped. He offered his assistance and we went over all the options available. He asked us what we wanted in vehicle, and he gave us options that worked best for our needs. He was very transparent on the deals offered at the dealership. He made us feel comfortable and not pressured into buying something we didn't want. We were turning in a lease and he went out of his way to make sure we got the best deal possible for the trade-in. We went over our mileage and he knew if we went back to the mini dealership we would penalized, and Mr. Park helped prevent this from happening. He spent a lot of time working with the finance department to get a monthly payment that worked for us. Yessica was very efficient and explained everything we were signing. Overall it was great experience buying our first Hyundai at the Antwerpen dealership all thanks to the staff! More

Great price great customer service! Marcus, Justin and Yessica made the car buying experience very easy and pleasurable with no pressure at any point in the transaction. Great job team! Marcus, Justin and Yessica made the car buying experience very easy and pleasurable with no pressure at any point in the transaction. Great job team!!!! More

No complaints Satisfied purchased several vehicles and will return for future purches no complaints dealer rep was great explained fully same as follow up will refe Satisfied purchased several vehicles and will return for future purches no complaints dealer rep was great explained fully same as follow up will refer to friends More

Sales Al listen to what I wanted and delivered what I wanted. I did want the vehicle for a little less but was satisfied in the end Al listen to what I wanted and delivered what I wanted. I did want the vehicle for a little less but was satisfied in the end More

Good service. Would recommend to a friend for good pricing and speedy transaction. I appreciate the attention to understanding simply what we wanted and n service. Would recommend to a friend for good pricing and speedy transaction. I appreciate the attention to understanding simply what we wanted and not haggling trying to up-sell. More

Justin King Justin was amazing. He was attentive, He helped me explore different options, he was patience and I left feeling as if I got a great deal. Justin was amazing. He was attentive, He helped me explore different options, he was patience and I left feeling as if I got a great deal. More

I love Al Russell! Al was absolutely fantastic in assisting with my car purchase. We had looked at a car online and came in for a test drive. He showed me the perks of t Al was absolutely fantastic in assisting with my car purchase. We had looked at a car online and came in for a test drive. He showed me the perks of the car and discussed different features available. I fell in love with the car and when said and done the car was pulled up to the front with a bow on the hood as a present for me. It was a classy touch that will have me recommending people here for years to Al! More

Hold Your Nose If You Choose to Buy Here It's everything you hate about a car buying and servicing experience hidden under the vail of modern promises. I have been going to this dealer for se It's everything you hate about a car buying and servicing experience hidden under the vail of modern promises. I have been going to this dealer for service for two years. The mechanics have never failed me but the service department has many times. I was promised a car wash with every service by the sales department. For two years I took my car there exclusively. Not one car wash. The last time I went in for an oil change I rated them less than perfect. I received a call from the service rep begging me to evaluate them again and give them a perfect rating. She even promised to personally pay for my next oil change. What are they doing to those people? On my first visit I complained about a very immature service agent who was more concerned with flirting with associates than his job. They pulled the video tapes to verify my story. Apparently my word wasn't good enough. I have experienced repeated new employees who knew nothing and were left to fend for themselves and veterans who have skillfully learned to keep their heads down. There is something fundamentally wrong with the human resource philosophy at the highest levels of the organization. My inept sales person didn't promise me a car wash on the new car. Ironically, I'm grateful I no longer have the standard to measure them by so I am not continually disappointed and ultimately angry I was lied to, or at least misled. I will continue to take my new car there for service because of the frequency with which the computer needs updating. At least my last Sonata did. I will hold my nose and dread the experience because it very often stinks. More

Deceptive deal. Was quoted a price by Cheryl of $11447 which was confirmed 3 times. When I got to the dealership, the price went up to $14980. the personI had an appo Was quoted a price by Cheryl of $11447 which was confirmed 3 times. When I got to the dealership, the price went up to $14980. the personI had an appointment to see ,Linda Chandler, was conveniently busy with another customer when I arrived. More

Professionalism at its best. Thanks to Al for working with me and my wife to lease our new sonata. The process was very easy and we did not feel rush. I have a hearing problem so Thanks to Al for working with me and my wife to lease our new sonata. The process was very easy and we did not feel rush. I have a hearing problem so it takes some extra patience to work with me but he did and my family appreciate that. More