Antwerpen Hyundai Catonsville - Service Center

I brought my car in for service 7/12, 8:30AM, and it was held for 30 hours. I never received any form of communication as to the status. I called six times and each attempt sent to voicemail. When I finally held for 30 hours. I never received any form of communication as to the status. I called six times and each attempt sent to voicemail. When I finally received a call 7/ 13, 10:30AM, it was to the incorrect number. A voicemail was left indicating someone will call once diagnostic was done. I specifically request to call an alternate number. Due to a hunch I called the incorrect number and listened to the voicemail. I had to go to the service dept. 7/13, 3PM and wait for my car. When I arrived the car still HAD NOT been taken for a diagnostic. Poor management More

Dealership has improved their game over the last two years. Still there are areas of improvement with responding to person entering the customer service center. years. Still there are areas of improvement with responding to person entering the customer service center. More

A service person picked me up from Antwerpen Hyundai. Paul was very professional-He explained the contract to me and gave me the option to purchase additional insurance. Paul was very professional-He explained the contract to me and gave me the option to purchase additional insurance. More

Ms Linda is a Diamond when it comes to Customer Service. She makes buying a car very relaxing. She is very Blessed Person You all have. She makes buying a car very relaxing. She is very Blessed Person You all have. More

Very long wait and probably the most expensive dealership service prices I’ve experienced. But the staff were friendly and the space was accommodating. 4 stars service prices I’ve experienced. But the staff were friendly and the space was accommodating. 4 stars More

As always, a great customer services and outstanding attitude by all service employees makes my visit always easier. From the service representative through the cashier, their customer service is second attitude by all service employees makes my visit always easier. From the service representative through the cashier, their customer service is second to none. More

Pleased with my service! It was very quick and cost what I expected it to be. Very grateful to all who helped with my vehicle. I expected it to be. Very grateful to all who helped with my vehicle. More

After 3 visits, the issue is not fixed. Customer service is dead, put on your running shoes in preparation for the run around. Unacceptable. Horrible. is dead, put on your running shoes in preparation for the run around. Unacceptable. Horrible. More

They tried to sell me services I already had done. Took a long time and discussions to diagnose my car. And they were very bad at answering and returning my calls. long time and discussions to diagnose my car. And they were very bad at answering and returning my calls. More

Very clean, personal were very helpful. Really like the sitting in waiting room. Car was finished on time. Only thing is that they didn't put a sticker on for my next visit. sitting in waiting room. Car was finished on time. Only thing is that they didn't put a sticker on for my next visit. More