Antwerpen Hyundai Catonsville - Service Center

Very nice and understanding staff. Explained everything wonderfully. I was comfortable with the service and they were able to fit me in a timely manner. wonderfully. I was comfortable with the service and they were able to fit me in a timely manner. More

Went in for an oil and filter change. Check in was fast, as well as the completion of the service. I was called and notified that my vehicle was ready. When I arrived at the dealership's cashier desk, I was as well as the completion of the service. I was called and notified that my vehicle was ready. When I arrived at the dealership's cashier desk, I was then sent on a run around, as she did not have record of the service done to my car that day. She told me to go back and speak with the advisor. I waited over 15-20 mins for an employee to walk in the service check in area. Finally, one of the mechanics came in and asked if I needed some help. I explained to him that I was here to pick up my car. I was then told to go back to cashier. I explained to him that I was sent over here by cashier. The mechanic then left, and an advisor came in (not the one I was originally working with) and asked if I needed some assistance. I had to repeat myself over, then was told to wait some more. It was very confusing and frustrating until the advisor I worked with earlier came out and was confused as well. He finally printed the papers/receipt off and sent me to cashier for processing. Other than that mix up, I was happy with the service done to my car. More

excellent experience staff very professional and knowledgeable, also very patient with me as I am hearing impaired does not sign but read lips. Wonderful experience knowledgeable, also very patient with me as I am hearing impaired does not sign but read lips. Wonderful experience More

Good job Lily kept me updated with my car and very good customer service also updated on when I need to come back for maintenance customer service also updated on when I need to come back for maintenance More

Great customer service. The young lady at the service desk and the tech were very informative and helpful? So far I have had know problems with the service done on my car. desk and the tech were very informative and helpful? So far I have had know problems with the service done on my car. More

I was in there trying to address a defective component for a recently purchased car. After having my car for 3 days, the component still does not work. I have made multiple attempts to re-engage and fin for a recently purchased car. After having my car for 3 days, the component still does not work. I have made multiple attempts to re-engage and find a time that I can bring my car back in, but to no avail. Extremely disappointing experience More

My car was ready when they said it would be. They made it very easy to have my car serviced and were able to answer all of my questions 😀 very easy to have my car serviced and were able to answer all of my questions 😀 More

The service team was knowledgeable and caring. When it seemed that the job would be lengthy, I was taken home and picked up upon completion. seemed that the job would be lengthy, I was taken home and picked up upon completion. More

The wait for an oil change appointment was two weeks. You can have the option of doing a walk in and wait for several hours which makes no sense. If this is the level of service, I would reconsider before bu can have the option of doing a walk in and wait for several hours which makes no sense. If this is the level of service, I would reconsider before buying another vehicle from this dealership. Also this survey should not require the name of the person from the departments indicated. I did not work with anyone is Sales, Management, Finance or IT but can't submit so I made up a response. How ridiculous is that? More

The professionals working in the Service Department are always ready to help me!! Whenever I bring my car in, I can count on them to identify the problem & provide a solution. always ready to help me!! Whenever I bring my car in, I can count on them to identify the problem & provide a solution. More