Antwerpen Hyundai Catonsville - Service Center

I was surprised that it took me about 2 weeks to get an appointment to bring my car in for an oil change. Note my car was purchased from this dealership and has less than 8500 miles on it due to the pandem appointment to bring my car in for an oil change. Note my car was purchased from this dealership and has less than 8500 miles on it due to the pandemic. I never had to even make an appointment for an oil change with my Honda dealer. The service advisor, Jailyn Anderson, was friendly, professional and gave me outstanding service. He was the only plus in my experience. More

The job was done faster than I anticipated. Shuttle service was offered but I did not need as I live fairly close to the dealership. service was offered but I did not need as I live fairly close to the dealership. More

The staff was friendly, punctual and accomadating. They offered door to door shuttle services to and from my home in Columbia, MD. I appreciate them making my wait time easier. offered door to door shuttle services to and from my home in Columbia, MD. I appreciate them making my wait time easier. More

Very good service center and I have satisfactory work done for my vehicle. They meet up with the time and best service center for now. done for my vehicle. They meet up with the time and best service center for now. More

Great service! I was able to get my oil changed and a brand new tire installed. All of my concerns were addressed. I am very happy about it. brand new tire installed. All of my concerns were addressed. I am very happy about it. More

Everyone were really friendly and helpful. Steven did a great job and I love the car! I could not have selected a better car. Thanks! great job and I love the car! I could not have selected a better car. Thanks! More

No one called to notify me when my car was ready. I tired calling the dealership to see if my car was ready, was put on hold and no one got back to me. So I went to the dealership to if my was ready since I calling the dealership to see if my car was ready, was put on hold and no one got back to me. So I went to the dealership to if my was ready since I had an 8:15 am appointment and it was 10:40am by the time I arrived. I saw my car was ready once I pulled on the parking lot. I went in and asked the service guy why no one called me to let me know my car was ready. The guy told me the phone number on file was not good and it kept going to voicemail. I confirmed it was in fact the correct number and had him call while I was standing there. He then told me it kept going to voicemail. I asked why didn't he leave a message, they said they didn't think to leave a message. More

there are no consistencies between the Hyundai and staff regarding the time of oil change. A staff told me that the time for services has been changed to ever 7,000 miles, while the sticker says ,every 3,0 regarding the time of oil change. A staff told me that the time for services has been changed to ever 7,000 miles, while the sticker says ,every 3,000miles. Which one should I follow. My car health is important to me. More

Great service, my car was done in no time. The Service Manager Lilly notated all my concerns and took care of everything. I was pleasantly surprised by her outgoing personality and her dedication to ensur Manager Lilly notated all my concerns and took care of everything. I was pleasantly surprised by her outgoing personality and her dedication to ensure my service appointment would become a pleasant experience. Thank you Lilly More

Sorry to say that I refused to wait 2 hours to have my tire checked and service. Every time I schedule an appoint the wait time is ridiculous .if I have an appointment for that time slot why am I having t tire checked and service. Every time I schedule an appoint the wait time is ridiculous .if I have an appointment for that time slot why am I having to wait so long. I asked for a loaner and there’s never any. You guys really need to get better with service. More