Antwerpen Hyundai Catonsville - Service Center

Jailyn Anderson was very professional and polite. My experience was very pleasantfrom start. I was please that it was not charge to me for replacing a part. experience was very pleasantfrom start. I was please that it was not charge to me for replacing a part. More

The work was done pretty timely. The staff was friendly and professional. I was still there for 2 hours even though I had an appointment. and professional. I was still there for 2 hours even though I had an appointment. More

Manager openly disrespected my wife belittling her over a phone call. Bought a new car but there were scratches all over the outside and food sauce on the inside. Wasted a lot of our time over a span of 3 da phone call. Bought a new car but there were scratches all over the outside and food sauce on the inside. Wasted a lot of our time over a span of 3 days. More

Always provide great service! Great team work and got the job done within 2 hours. Staff is always friendly , polite, knowledgeable of the cars problem ,and very informative. job done within 2 hours. Staff is always friendly , polite, knowledgeable of the cars problem ,and very informative. More

When representatives at the service desk are busy when customers come in, the polite thing to say right away is “excuse me mam/sir I’m finishing up with a customer or document and I’ll be right with you a customers come in, the polite thing to say right away is “excuse me mam/sir I’m finishing up with a customer or document and I’ll be right with you afterwards. To have a customer walk and no one says anything, it’s as if you don’t want my business. This happened to. Me, and the lady that came in after me. I waited about 5 minutes before anyone said anything. Lilly did ask Patricia who I normally deal with could she check me in, and she did. I thanked Lilly for assisting me. More

The gentleman named Jay(Jailyn Anderson) was very professional and caring for my vehicle needs. Jay explained what was going on and what needed to be repaired. professional and caring for my vehicle needs. Jay explained what was going on and what needed to be repaired. More

You know you have come to the right place , when a glitch is encountered and is addressed immediately by a concerned management team and SOLVED ! That is exactly what I experienced on my recent servicing vis is encountered and is addressed immediately by a concerned management team and SOLVED ! That is exactly what I experienced on my recent servicing visit . The problem got the immediate attention of Chris Murray the new Service Mgr. . Coincidently , Gen. Mgr. Maurice Mitchell got involved as well , via his concern for " customer value " . Interestingly , the term " Customer Value " was the trem used by both Mr. Murray and Mr. Mitchell . This told me there was a true caring and understanding on Antwerpen's part for the value the CUSTOMER pays in running successful dealership.. When we value and respect each other , we both win short and long term . I got both and am telling others to help in their being reassured . Last, but not least , I must compliment my Service Rep. Patti . It was Patti who took the intiative to seek a solution . To Patti's credit , she realized this was a glitch that would also impact many other customers if not addressed and repaired . Patti took action to get and got a solution . More

The service department is very helpful and honest and they do great work. Ms. Lilly is excellent and extremely helpful. She is definitely an asset to Hyundai!! they do great work. Ms. Lilly is excellent and extremely helpful. She is definitely an asset to Hyundai!! More

Lilly was a great help and she will keep me a customer also cori and maurice are a great service to the company and i love my SUV also cori and maurice are a great service to the company and i love my SUV More